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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Home PHONE NUMBER AVAILABLE Cell PHONE NUMBER AVAILABLE EMAIL AVAILABLE
HIGHLIGHTS OF QUALIFICATIONS
Over 10 years of administrative experience
Adept to establishing a rapport with individuals through effective communication
Experienced in exercising multitasking abilities, employee training, & budgeting
Delighted to work and interact with people in person or over the phone
OBJECTIVE : To obtain a career oriented position that will utilize my attention to detail, interpersonal and customer relations skills to accommodate clients with the most efficient and pleasant service as possible.
EXPERIENCE
Customer Service Representative
The Results Companies Winter Haven, FL
Answering inbound phone calls and explaining Medicaid benefits to callers.
Verify HIPAA
PECU Insurance Agency, Receptionist Lakeland, FL
Receive and sort daily mail, deliveries, couriers
Perform clerical duties such as filing, photocopying, collating, faxing, etc.
Serve visitors by greeting, welcoming, directing and announcing them appropriately
Answer, screen and forward any incoming phone calls while providing basic
Information when needed
Publix, Risk Management Adjuster, Lakeland, FL
Displayed an aptitude for employee compliance through listening carefully to the employees, evaluating their concerns and complaints, while suggesting the best-fit alternative dispute resolutions (ADR) to avoid litigation.
In charge of handling vital information for employee disputes and complaint submittals in a discrete manner while accurately assessing each claim.
Categorized and filed closed reports according to the level of discrepancy for future use by the company and registered this information into the online database system.
Developed a working rapport with physicians to ensure employees received effective and efficient treatment.
Lakeland Community Credit Union, Bank Teller, Lakeland, FL
Acquainted with handling adverse situations and providing premium service resulting in win-win resolutions for satisfied and loyal recurring guests.
Enhanced multitasking abilities; frequently balanced financial statements and assisted patrons during peak business hours.
Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
SKILLS
ADR Management
Clerical Receptionist Duties
Microsoft Outlook
Data Entry /Typing 35WPM
Employee Law Compliance
Microsoft Excel
Microsoft Word
Multi-Line Phone System
Quality Customer Care
OCCUPATIONAL LICENSEES & CERTIFICATES
Certification Title
Issuing Organization
Adjuster Workers Compensation
State of Florida
Previously Held
EDUCATION
Lakeland High School Diploma Lakeland, FL
Polk State College, Associate s Degree in Liberal Arts, Winter Haven, FL |
