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Title Customer Service Professional Experience
Target Location US-CO-Aurora
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Candidate's Name  PHONE NUMBER AVAILABLE EMAIL AVAILABLE
PROFESSIONAL SUMMARY
Dedicated, passionate direct care professional with 5+ years of experience working with individuals with developmental disabilities and homebound seniors including providing emotional support and assisting with daily living tasks and other activities to foster independent living. Take pride in working with diverse populations while maintaining a high level of dignity, empathy, and respect. Incredible interpersonal communication skills with an ability to establish rapport quickly and to remain calm in stressful or rapidly changing situations. Currently CPR/First Aid certified and have experience dispensing medication in residential settings. Conversant Spanish and German speaker.
SKILL SETS

Case and clinical documentation
Physically able to perform all tasks and responsibilities with a clean driving record
Exceptional attendance record
Customer service attitude and approach
Personable outlook, with incredible empathy and patience
High level of emotional intelligence and highly attuned to the needs of others

PROFESSIONAL EXPERIENCE
Personal Assistant/Caregiver, All Valley Home Care, Denver, CO 5/2015- Present
Home health assisting individuals with activities of daily living and support to remain independent and successful in their homes and in their communities.
Paraprofessional, Denver Public Schools, Denver, CO 10/2014- 2/2015
Supervised preK-8th grade students in transitional classroom after they were removed from regular classroom due to behavioral issues. Maintained a safe and consistent atmosphere to deescalate and refocus students so that they could return successfully to their classrooms.

Child care attendant, Private Household, Commerce City, CO 10/2012-8/2014 Worked as a childcare attendant for a family of two pilots, providing care for their two children, ages 14 months and 4 years. Managed household duties as well as provided care, including engaging children in safe and age-appropriate activities and preparing meals.
FUSION MARKETING, Brand Ambassador, Alpharetta, GA 06/2014-Present
Banquet Server/Brand Promotions, LGC Staffing, Denver, CO 4/2012-Present
Provided excellent customer service to banquet and event attendees. Promoted and marketed consumer goods and brands in a retail setting by demonstrating products, handing out samples, and generating enthusiasm in customers, resulting in product sales.

Agent, Servisair, Denver, CO 10/2011-4/2012 Ensured airline ground operations ran smoothly and departed on time, requiring excellent time management skills. Provided excellent customer service and resolved customer inquiries and complaints.

Customer Service Agent, Frontier Airlines, Inc., Denver, CO 4/2002-7/2011
Contributed innovative and creative measures to achieve cost-reduction, improve employee morale and enhance public relations. Was frequently acknowledged by colleagues and management for being a strong team player and going above and beyond to provide team support and customer satisfaction- including going to gates in other areas to provide assistance. Assisted with pre-boarding and pre-takeoff checklists, including helping to sort and stow luggage, requiring excellent attention to detail to identify and reroute mislabeled luggage. Was the go to staff member to assist with special needs or disabled passengers. Volunteered to tend to passenger s pets and animals, including walking dogs and providing relief and companionship for animals during long flights.

Residential Counselor, Mental Health Center of Denver, Denver, CO 10/2001-4/2002
Provided a stabilized and relaxed therapeutic environment for adults and individuals transitioning into less restrictive, lower level of care. Implemented and adhered to treatment programs prescribed by clinical team and documented participants  progress. Established rapport quickly and was able to maintain successful, positive relationships with participants.

Sales Associate, Benjamin Books/Hudson Group, Denver, Co 1/2001-9/2001
Promoted and sold books and magazines at four store locations for the Group. Provided exceptional customer service to customers of all races, nationalities, and cultures, which projected and enhanced the public image of the store and the overall chain.

Cabin Attendant, Ryan International Airlines, Minneapolis, MN 9/ 1999 to 1/2001
Worked as a cabin attendant for an international airline with service to domestic United States, Mexico, and Caribbean destinations. Chosen from a highly competitive pool to work abroad while based at other domiciles. Created a  Kids Kit,  which occupied children on long flights.

EDUCATION AND TRAINING
Associates Degree in Liberal Arts, Minneapolis Community Technical College
100+ credits towards an undergraduate liberal arts degree

VOLUNTEER EXPERIENCES

Youth Mentor/Tutor for Colfax Community Network, an organization that provides afterschool programming for K-5 Aurora Public School students who were experiencing homelessness or living in transitional housing. Assisted with weekly mentoring, tutoring, and social support with youth or youth in transition

Served as a guide for Arthritis Foundation, helping participants to connect with resources during community health event.

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