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MICHAEL J VAN WAGENEN Resume of Qualifications
Street Address  Telephone PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
SUMMARY
Master's in Human Resource and Labor Relations.
Eleven years experience in software support and development.
Highly adaptable and resourceful, rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment and organizational objectives.
Demonstrates professionalism, tenacity, thoroughness and dedication, with solid work ethic and friendly demeanor in executing professional responsibilities.
Insightfully responds to tough situations and finds innovative solutions for complex problems.
Expert in training, self- motivated and goal-oriented with effective interpersonal and communication skills.

WORK EXPERIENCE
ROI Healthcare Solutions
SENIOR CONSULTANT, Baptist Health, Louisville KY   August 2016 to November 2016
Certified Human Resource and Payroll data to ensure a successful migration of the hospital s time and attendance software.
Provided backend support to Baptist Health employees for a smooth implementation to their new staffing and scheduling software.
Quickly troubleshot and resolved issues that arose during the implementations process.
Successfully trained incoming associates on the newly implemented software product.
Data mining with SQL Server and SQL Reporting Services (SSRS)

API HEALTHCARE/GE HEALTHCARE
MANAGED SERVICE ENGINEER I, Hartford, WI   February 2013 to March 2016
Accessed strength and vulnerabilities of existing operational resources, processes, and practices and made recommendations on software system configurations to maximize operational benefits.
Provided continued strategic support through working with the client services team on client-specific recommendations.
Acted as implementation subject matter expert and completed database administration tasks with focuses on software updates, Windows patches, and upgrade installation. Including SQL Management Studio on local machines and SSRS and SSIS on the database server.
Successfully trained multiple new hires on all standard operating procedures.

SUPPORT ANALYST II, Implementation - April 2008 to January 2013
Subject matter expert in software support which required involvement in all phases of API Healthcare software implementation from a test environment to live production system.
Proactively worked with cross functional areas to ensure all benefit plans were built accurately.
Successfully worked with the server side of API Healthcare software assisting clients in daily backups and live-to-test restores of the HRIS system s database.
Accurately completed multiple on-site software implementations for large hospital time and attendance software which included building both test and production environments.

IMPLEMATION SPECIALIST- April 2006 to January 2008
Proactively worked customers during the  Go-Live  process.
Escalated any customization of the software that would be needed to meet the  go-live  date
Troubleshooting any issues reported on weekly calls
Assisted clients with writing custom reports through Crystal and Business Intelligence Development Studio

FABCO/CATEPILLAR
HUMAN RESOURCE ASSISTANT, Milwaukee, WI - February 2005 to March 2006
Supported HR Management team in HRIS entry and administration and employee file scanning and digitalization.
Assisted with background and employment checks as well as new employee orientations.
Adhered to strict confidentiality guidelines and helped guide employees with their benefit enrollment.

VOSS, JORGENSEN, SCHUELER CONTRACTORS
LABORER, May 1999 to October 2003
Wide range of construction tasks including assisting the Forman on both square and linear foot estimations.
Successfully completed OSHA training and helped ensure overall job site safety.
Worked with sub-contractors on overall project flow and shared status updates with key stake holders.

EDUCATION
MASTER OF HUMAN RESOURCE AND LABOR RELATIONS University of Wisconsin - Milwaukee
GPA: 3.67
BACHELOR OF BUSINESS ADMINISTRATION University of Wisconsin   Eau Claire
Minor in Finance
Advanced Business Communication Certificate