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Candidate's Name
Desktop and Systems Support
Jacksonville, FL Street Address
EMAIL AVAILABLE - PHONE NUMBER AVAILABLE
WORK EXPERIENCE
Help Desk Support Specialist
MCAFEE & TAFT, Oklahoma City - May 1995 to April 2014
  Provided Desktop Support / Virtual using Remote Control and Shadow Tools
 Proficient with Track-It Help Desk Ticketing Software
  Creation and maintenance of Virtual Machines, VMWARE
  Configure, troubleshoot and oversee Citrix Xenapp 6.0, Presentation Servers, StoreFront, and Zone Data Collectors
  Managed SANS / Compellent Storage, allocated tiered storage for primary site controller and disaster recovery site controller
  RSA Security, installed, configured and managed
  Upgraded and managed Checkpoint Firewall, policies and rule base
  Provided systems administration support for windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration for 400+ users
  Performed regular system backups and recovery procedures, managed NAI Epolicy Orchestrator
  Exchange Administration, tracking, queue troubleshooting, restored information store and granular restore on Exchange 5.5, 2000, and 2007
  Managed Microsoft SCCM, pushed AV (endpoint security) & updates Email: EMAIL AVAILABLE SnailMail to: 4216 Driscoll Street Jacksonville, Florida 32207
EDUCATION
MS in Management
SOUTHERN NAZARENE UNIVERSITY
2006
BS in General Business
REGENTS COLLEGE - Albany, NY
1996
SKILLS
NETWORKING (10+ years), WORKSTATIONS (10+ years)
CERTIFICATIONS/LICENSES
A+ Certified
August 1999 to Present
ADDITIONAL INFORMATION
SKILLS
Windows Workstations, Windows Servers, Operating Systems (10+ years), Networking Administration (10+ years)