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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Contact Number: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE
EXECUTIVE SUMMARY
An exceptional organizational development and strategy integrator, who is experienced in process improvement, project management and building highly effective technical and production teams. I foster cross-functional communications and collaborations for manufacturing and healthcare technologies. I achieve synergy and acceptance through demonstrated value-added outcomes and results, meeting targets and deadlines utilizing (RCA) methodologies, benchmarking and clearly establishing common goals, objectives and best practices. Creates positive perspectives for change with statistical models and real-time data to establish concrete outcomes and realistic expectations. Has a passion for organizational effectiveness and continuous improvement through process monitoring and incorporation of ongoing preventive and corrective action plan initiatives.
CORE COMPETENCIES
Executive Level Engagement
Dynamic presenter and communicator
Highly effective change agent
Cross-functional collaborator
Organizational work-flow/process analysis
Influential negotiator
Strategic organizational planning
Professional Administrator
Technology and Business Solutions
Critical thinker and visionary
Enterprise, Corporate and SME Client Management
Operational, Service Delivery and Project Management
Opportunity Analysis and Qualification
Marketing Analysis and Campaigns
Strategic Alliances
Exceptional collaborative, written and verbal communications skills
Individual contributor, process analysis, diagnostics
Operational effectiveness continuous improvement
Strategic planner, outcome driven, cross-functional team collaborator
Data/documentation technical analysis and impact assessments
Project/program quality and process systems management
Management of multiple project priorities in complex environments
Strong analytical, data analysis, mining and statistical reporting
Critical thinking, problem solving and best practices implementations
Writing procedures, statements of work, process deviations and escalation plans
Estimating timelines, resources, activities, man-hours and total cost
Implementing issue Isolations, root causes analysis, corrective/preventive actions
WORKING KNOWLEDGE: Maestro/Epic, EHR, Path Net, M-Modal, Citrix Client, IDX, MS Net, Windows 7, Access 2007, Excel, MS Power point, Word, Excel, MS Project, Visio, Access, Outlook, Lotus Notes, SAP R/3, DataStream, HL7, Linux, SQL, VMware, UNIX, HP-UX, HP, VMS, Cognos, Pro/ Eng, MRP, Delta V 12.3.1, CMT, CAD, Clear, MIDAS, Lab View, TCP/IP,CICS, TSLP, SAN, SNA, SCADA, Fiber Channel, iSCSI; SS7,TMT, TEC, Wi-Fi, TCP ITM, MES, Client /Server LAN, WAN, VI, WebEx, VOIP, IVR & ACD
LANGUAGES: COBOL, Oracle, JavaScript, VBA, Basic, HTML, C/C++, FORTRAN, UNIX and Assembly
PROFESSIONAL EXPERIENCE
2015 NOV 2016 NOV CUMMINS INC. RMEP
MES SYSTEMS SUPPORT MANAGER
ACHIEVEMENTS: Lead completion of year-end MES and IT projects including production area equipment upgrades and Client Server obsolescence.
Daily presentations of downtime issues, A3s and systems maintenance to operations management
Work with business unit operations managers, and regional IT leaders, service owners, corporate architecture and outside suppliers to ensure technical service delivery within cost, quality and delivery targeted timing, while providing root cause and issue failure analysis
Provide PC and Platform support for automated systems end users and production organizations
Managed IT projects, implemented incident call tracking, response time monitoring and call metrics reporting for manufacturing operations
Developed (SLAs), escalation and triage procedures coordinated with cross-functional support teams to prevent and or minimize production downtime
Leads multiple MES initiatives and projects in strategic planning, scoping and implementation of new processes, business areas and corporate initiatives establishing contracts, purchasing hardware and contracting outside service providers
Maintained adequate staffing and coverage levels to exceed customer expectations and deliver superior customer satisfaction
Provide manufacturing processes, quality strategies through Lean process analysis, Six Sigma, 8D, A3 and best practices OIT technical and administrative services, support for plant production department hardware, software, peripherals, telecommunications, wireless and mobile devices
Provide data and reporting of SLAs and KPI s and trends periodically to Management
Maintained IT compliance, service level metrics and continuous improvement plans
Authored SLA agreements with multiple production departments with on time service pledges
Manage Technicians and Developers in sustaining MES Apriso Flexnet technology and resources, software licensing procurement and agreements, ERP systems, guidelines and bugeting
Meet with team members regularly to review performance and disseminate information
Ensured proper training and team certifications to meet customer needs and employee development
Managed help desk and service level delivery reports and support metrics; drives continuous improvement and best practice standards across applications
Ensures on-going service compliance for development life cycles, data storage, release and analysis, in accordance with SOX company policies, procedures and regulatory requirements.
Ensure escalation process is initiated properly and consistently.
Encourages root cause analysis for re-applying lessons learned to preventive strategies using formal problem solving approaches
2012 JUL 2015 AUG DUKE HEALTH AND TECHNOLOGY SYSTEMS
TECHNICAL ANALYST
ACHIEVEMENTS: Quickly becoming acclimated to DHTS processes and systems support strategies and initiatives.
Interface and engage with service (help) desk staff, customers, vendors and other support groups
Provide technical support for operating and procedure room medical devises and Instrumentation hardware, software & applications
Support healthcare information systems and browser applications, SLAs, KPIs, and customer support improvement initiatives
Support Epic Ambulatory EMR and Maestro Care
Implement interface & hardware test and deployments
Implement and deploy hardware and applications upgrades and refreshes
Perform user account controls and administration via active directory and AD Portal
Maintained medical hardware devices, applications, images and patches
Day to day and on-call issue resolution and cross-functional team collaborations
Rotate on-call duties to support 24X7X365 coverage
Comply with Duke Medicine HIPPA policies and procedures
Hardware relocation, repairs and replacements processing
Maintain hardware imaging, application versions, printer patching and server troubleshooting
Maintain hardware inventory management
2011 JAN 2012 JUL BIOGEN IDEC INC. DURHAM, NC
MANUFACTURING PROCESS TECHNICIAN
ACHIEVEMENTS: Received aseptic qualifications, assisted in the prevention of production equipment/process deviations and work-flow interruptions for 2k cell culture.
Provided process, systems and hardware support
Assisted in Delta V Log maintenance with Intuitive Import/Export tools
Configured I/Os and PIs for Delta V 12.3.1
Operated HIE s (Delta V) to perform CIPs, SIPs
Performed cell culture operations using sterile techniques in SOPs and in CGMP requirements
Performed deviation investigations for 2k cell culture production operations
Monitored batch formulations and filling levels for lophilization preparations
Updated SOPs and CGMPs to institute (CAPA) and reduce repeat and ongoing incidents
Conducted (RCA) Root-Cause Analysis incorporating 5Ys, 6Ms, KTA and six-sigma methodologies
Assisted engineers with campaign change-outs, setup testing, (OOS) and (OOT) investigations
Performed Pressure testing, Cold starts transfers, FTSs and ITVs
Preformed inspections and equipment Lock Out/Tag Out procedures
2007 MAR-2009 APR LOCKHEED MARTIN SPACE COMPANY, MICHOUD, L.A.
SENIOR INDUSTRIAL ENGINEER (FEDERAL CONTRACTOR TO NASA)
ACHIEVEMENTS: Modified and tested space flight components resulting in three successful space launches, and developed new program procedures.
Responsible for hardware designs product test methods, process developments.
Established working relations with Vendors and outsource agencies
Provided production engineering support, issue troubleshooting and resolution
Developed and revised production procedures, Statements of Work (SoW), requirements and contractual agreements
Managed Junior Engineers in change management and release processes for design tooling
Implemented new equipment proofing and required testing
Provided program/project management of billable hours and test completions
Managed multiple projects simultaneously, while tracking deliverable statuses
Implemented Six Sigma and 8S process improvement initiatives
Testing hardware products for ANSI, IEC, regulatory or industry
Analyzed technical procedures and data to eliminate quality escapes
Generated quality reports for process and product performance
SAP systems implementation team and transactions contact
2003 AUG -2006 DEC ARIEL NETWORKS, RESEARCH TRIANGLE PARK, N C
PROJECT MANAGER
ACHIEVEMENTS: Implemented inventory control & tracking system and was vital in the securing and finalization of the company s first multimillion dollar contract.
Contracted to develop organizational and equipment maintenance program, operational processes, business goals, vendor relations and contractual agreements.
Managed operations and production projects
Developed business projects and operational plans
Scheduled operations with strategic steps to reduce costs and increase productivity and capability
Implemented customer response team and service desk operation
Developed inventory control & tracking tool for transactions
Present utilization reviews for performance improvement plans
Coordinated systems and equipment maintenance and integrations
Prepared trend analysis and metrics for cost reduction strategies
Directed compliance audits for OSHA, MSDS, ISO 9000 and TL9000
1999 MAY -2003 AUG NORTEL NETWORKS, RESEARCH TRIANGLE PARK, N C
ENGINEERING MANAGER
ACHIEVEMENTS: Developed continuous improvement processes to reduce nonconforming hardware inventory from $16 million to $300K. Planned directed, and coordinated engineering activities, monitored performance and assigned responsibilities to develop a proven track record in project development.
Defined business process continuous improvement (CI) strategies
Managed (NPI) new product introductions, sustainment and quality reliability
Managed Customer issues, service calls, evaluation processes and improve operational efficiencies
Provided technical direction and coordination in determining the scopes and priorities of engineering
Determined project communications, tracking and reporting metrics
Performed risks and resource value added assessments
Implemented creative metrics to measure operational effectiveness
Facilitated recruitment, orientation, hiring and training
Formed cross-functional collaborative teams to drive improvements
Served as customer, vendor and global engineering liaison
Mentored engineering process optimizations
Managed customer field and equipment installations and relations
Supervised staff engaged in project engineering or development services
Oversaw budgets, spending, engineering practices resources
1997 MAR -1999 MAY NORTEL NETWORKS, RESEARCH TRIANGLE PARK, N C
CONFIGURATION MANAGER
ACHIEVEMENTS: Achieved 99% customer delivery, with a thirty associate team.
Managed inventory and custom hardware configurations
Lead service solutions integrations product initiatives
Ensured effective usage of materials, equipment and personnel
Supervised and facilitated contractors through outside service providers
Trained, mentored and coached continuous improvement/ best practices
Performed customer call-backs, audits, cycle counts and inventory spot checks for accuracy
Recorded time, attendance and vacation usage via Kronos system
Conducted quarterly and annual employee reviews and bonus approvals
Monitored and reported production metrics, work prioritization
1996 SEP -1997 MAR NORTEL NETWORKS, RESEARCH TRIANGLE PARK, N C
AUTOMATED TEST EQUIPMENT ENGINEER
ACHIEVEMENTS: Notable performance with rapid promotion to a leadership.
Provided 24hr on call support and technical training
Hardware design, embedded/firmware verification and test engineering
Defining test plans, creating test plans, reviewing test plans
Utilized UNIX, TELPRO, SQL, C&C++, Assembly, FORTRAN & Machine
Analyzed PCB layouts, test points, connectors, finishes and components
Developed test plans, fabricated fixtures for Teradyne L- series, Genrad
1993 JUN -1995 SEP MOSES CONE MEMORIAL HOSPITAL, GREENSBORO, NC
COMPUTER SYSTEMS ANALYST
ACHIEVEMENTS: Developed PC support and systems networking skill-sets.
Provided help desk and workstation support
Responsible for call ticketing and reporting
Triaged service desk calls and responses
Performed systems programming and back-ups
Implemented printer hardware/software upgrades
Supported desk top/OS patching and interface imaging
Monthly operations billing and report processing
EDUCATION: Bachelors of Science Degree
North Carolina A&T State University (1995)
Major: Industrial Engineering Technology
Minor: Business Management
Certifications
Pink Elephant
ITIL Foundations v3 (2012 Technology Incident Management)
Durham Technical Community College
Digital Electronics & Computer Repair (1986)
BioWork Manufacturing Technician (2010)
Duke University Medical Center
Human Anatomy & Physiology (Physical Therapy Assistant 1984)
DUHS Clinical Education and Professional Development
(Dysrhythmia course EKG 1986) |
