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Click here or scroll down to respond to this candidateCandidate's Name
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Information Technology Specialist
CAREER OBJECTIVE:
Solutions-oriented IT Specialist with notable successful positions in Networking and LAN/WAN environments seeking a challenging position with an opportunity for growth to further develop and expand computer Networking skills and technical expertise.
PROFESSIONAL ATTRIBUTES:
Expertise in LAN/WAN/MAN administration, server configuration, hardware/software installation, benchmark testing, troubleshooting/repair, desktop support, project management, data center management, blackberry administrator, client relations, and staff training/supervision.
Energetic and self-motivated team player/builder. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.
Enthusiastic quick study with an ability to easily grasp new technologies, software and IT architecture.
Strong communication, interpersonal, intuitive, technical, analytical, problem solving and leadership skills.
Core Competencies: Network & Systems Security; Business Impact Analysis; Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning
* Platforms: Windows 2003, 2008, VMware vSphere 5.0 Citrix XenApp 6.5 Citrix StoreFront 2.6
Citrix NetScaler 6.5, UNIX (Solaris, HP-UX), Microsoft Windows operating systems, Active Directory Novell Netware 5, 6, Black Berry BES 5 MR 10 BlackBerry Enterprise Service 10.2.3 to 10.2.4, AirWatch Mobile Devices, VDI Desktop support, Good 8.2.x, Managed F5 Server Load Balancing systems
* Networking Protocol: TCP/IP, Ethernet, Token Ring, FDDI, VPN IP/SEC Tunnels, EIGRP, BGP, OSPF LAN/WAN/MAN, DHCP, DNS server Active Roll server (ARS), Net Bond, SP-WAN, Express Routing Microsoft Azune.
* Networking Monitoring Tools: SCOM, What s Up Gold, IP Monitor, and Cisco Call Manager, Cisco Unity, Cisco tools, Cisco UCCE Monitor Tool, Sysloggers, telnet, putty, Wireshark, Riverbed, Splunk for data analysis monitoring.
* Tools: LAN Manager, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, HP Open View, Microsoft SQL Server, IBM Tivoli, Lotus Notes, MRTG and Fluke Net Flow Tracker, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and Microsoft Outlook ), Microsoft Project, and Microsoft FrontPage .
Professional Experience
Metropolitan Police Department Headquarters September 2015 to present
Managed the Linux servers for the user and access to application on the servers.
Managed the TCP/IP protocol suite with UDP,TCP, ARP, DHCP, DNS, IP address and also with IPv6
Configured Quality of Service (QoS) to the capability of a network to provide better service to selected network traffic over various technologies, including Frame Relay, Asynchronous Transfer Mode (ATM), Ethernet and 802.1 networks, SONET, and IP-routed networks that may use any or all of these underlying technologies.
Working experience useing IGMP for communications protocol used by hosts and adjacent routers on IPv4 networks to establish multicast group memberships
Configured Linux servers with Symantec security software updates.
Created new user account in spacewalk application on the Linux servers
Granted user access to the Linux servers and access to application
Updated application on the Linux servers.
Configured DNS changed for IP address to match enters to their servers
Cleaned up the DNS servers remove old enters.
Configured Cisco switches for network connation for docking station for body cam system
Configured docking station for the body cam system
Installed switches, docking station and body camera at each substation for MPD
Decommission windows 2003, 2008 servers.
Work experience in network management systems and monitoring tools such as Wireshark, IP Monitor
Configured VPN connection for the user to connect with MPD Network
Configured Windows Microsoft 2012 VPN server to access MPD network
Configured VPN client on the user laptop to access the MPD network
Build new physical servers with windows 2012 OS installed.
Build new VMware windows 20012 servers IIS, SQL, and database servers.
Updated and reconfigured 360 crime cameras in the MPD system
Updated all the inter devise, router, switches, SV16 device, and cameras
Configured the Cisco Switches for the weather cast system real time transmission.
Knowledge and experience configuring and managing Layer 3 vlan switching, BGP and OSPF Routing Protocols.
Configured IP/MPLS routers, both the PE/LERs and the P/LSRs, need to run many different protocols.
Configured IGP OSPF or ISIS, an EGB by default, MP-BGP and an MPLS signaling protocol RSVP or LDP.
Configured DHCP server for network IP address and DNS servers.
Working Knowledge and experience with configuring and managing VPN connectivity using IPSec and SSL
Securities and Exchange Commission SEC/URS November 2012 to September 2015
Sr. Citrix Remote Access/Network Engineer Washington DC
Built a new Cisco ASA 5590 firewall replacing the old Cisco ASA 5550 firewall
Built two new Cisco ASA 5590 in the DEV environment in data center D1,D2
Configured two new Cisco ASA 5590 firewalls for production in D1, D2 data center
We cut over from a Cisco ASA 5550 firewall to a new ASA 5590 firewall device
I copied the rules from the old device ASA 5550 to the new ASA 5590 device
I tested the connective to the new ASA 5590 device to insure connective for the users
Configured the VPN and the path from the user home PC to insure connective
Troubleshoot all issue the end user had with connection with the VPN and the ASA 5590 device
Tested the VPN connection (anywhere.sec.gov, citrix. access Gateway)
Run daily reports for VPN connections for outgoing/incoming traffic.
Configuring and maintaining CITRIX NETSCALER as well as managing applications running on CITRIX/Windows OS servers
Upgrading Citrix StoreFront 2.6, monitor citrix servers, provisioning servers, monitor resource pools, configure the F5 load-balancing
Managed the F5 severs load Balancing systems.
Monitor the CITRIX MPX to ensure load-balancing between the Storefronts are functioning at optimal levels
Monitor VPN connection through the cixrix servers for the SEC user
Troubleshoot printer issue with the upgrade of storefront upgrade
Configuring user to access Hyper-V connection to the network
Putting user in AD access group to inter the network remotely
Configuring Hyper V on Windows servers for access the network
Build new citrix VM servers, upgrade Citrix Receiver, XenDesktop, XenApp
Upgraded Xendesktop and XenApps from 6.0 to 6.5 to 7.0 to 7.5
Manage the Citrix servers for Xendesktop and XenApps.
Troubleshooter any connective issue the user had connecting to citrix.
Configured two new VMware virtual black berry Enterprise Servers 10.2.3 updated 10.2.4
Built two new virtual black berry servers in the DEV environment in data center D1, D2
Build two new virtual black berry servers in Production environment in data center D1, D2
Updated to the newest black berry maintenance release from 10.2.3 to 10.2.4
Updated all the black berry BES 5 servers from MR8 to MR10
Configured new Q10 black berry cell phone to the new servers BES 10
Manage the Blackberry services on the server
Restart the blackberry services on the blackberry servers
Upload new application on the user blackberry device
Troubleshoot software/hardware issue with the blackberry device
Create new user accounts on the blackberry server
Grant user access on the blackberry server.
Configured the new BES 10 blackberry servers to the SQL database
Fail over the two new black berry servers from D1 datacenter to D2 datacenter
Worked with the end user with connection issue with citrix, VPN, G\On, webmail
Worked on open ticket troubleshooting issues users have with remote access issue.
Configured groups Policy for user group
Implement, configured and updated new backup SAN software for the servers
Setup San access for users on the network to access application, data
SAN storage unit configuration for backup for file servers
Managing the configuration of the new datacenter installing the equipment
Managing the installation of the Firewall, Cisco 7000 nexus routers, and servers
Managing the installation of the network cable, Fibers cable
Working with and Managing the thirteen tech engineer on this project
Connecting the datacenters network connection with the NOC
Monitoring all of the devices in the new datacenter.
Nuclear Regulatory Commission, Rockville, MD June/2004 November/2012
Global Networkers / Four Core Technology / Dell (contractors) Rockville MD
Network Engineer / Systems Operations Administrator, duties include but not limited to:
Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICMand UCCE/UC integration.
Experience with Call Manager Unity and Unity Connection, Cisco Emergency Responder.
Understand the Cisco Unified Contact Center product portfolio and platform architecture
Configure Cisco IOS have hands-on experience configuring Cisco routers, switches and firewalls
Configure Cisco wireless network technologies
Network Installation, Plans and monitors the installation of network systems.
Setup new user accounts in Active Roll Server (ARS), Configured user group containers in MacAfee
Setup new user accounts in MacAfee for individuals and groups, Configured new user accounts on the user s Laptop computers, Configured users for satellite, cellular, wireless
Transferred the user s Data to the Laptop computer with PCMove Software.
Setup user accounts in VPN, and CITRIX servers granting remote users access.
Configured Citrix VMware servers domain controller, web server
Configured XenApp 6.5 servers to manage desktop application remotely.
Maintain a broad knowledge of all products, service and NOC procedures
Configured users for Hyper-V Virtualization, Configured users on the newest version of Microsoft Hyper-V 2012
Configured Cisco Wireless LAN Controller on the new wireless routers
Configured VPN connection for the user to connect with NRC Network
Configured Windows Microsoft 2012 VPN server to access NRC network
Configured VPN client on the user laptop to access the NRC network
Monitor Cisco UCCE tools, configure phones for the end user, move, delete account
Monitor the UCCE servers for issue with inbound and outbound calls
Configure Windows server 2008 SR2
Updated windows servers 2008 SR1 with servers update patches
Configured new VMWare Citrix servers farm and application updates
Experience with SQL Server configuration updates and patching
Experience with troubleshooting Dell / HP blade servers.
Working experience with load balancing with SQL servers and MS Exchange mail servers
Experience with troubleshooting ticket systems including iHeat, SDE, BMC
Troubleshooting the infra-structure and applications to identify and correct malfunctions and other operational issues
Remotely troubleshooting software & hardware problems and performing minor installation and repair of equipment
Creating, deleting, renaming and moving user s e-mail accounts and resources, Grant rights and permissions to files and folders
Managed network accounts and restricting access on the network
Configured and maintained LAN/WAN/MAN connections on an enterprise network
Upgraded network interface equipment, routers, switches and computer NIC cards
Implemented, configured and update new backup SAN software for the servers
Decommissioned Novell Netware 5, 6, and Windows 2000, 2003, servers.
Directory Infrastructure on a Windows 2008 SR2 server.
Assisted and configured DHCP, DNS, with Active Roll server (ARS).
Changed DNS- A records for updating test records in the DNS server.
Removed old IP address from the DNS table, Updated new IP address in the DNS table.
Upgraded the Firmware BIOS on the Dell PE2650 server
Upgraded BlackBerry servers with new blackberry updates
Managed the Blackberry services on the server
Restarted the blackberry services on the blackberry servers
Uploaded new applications on the use blackberry device
Troubleshooting software/hardware issues with the blackberry device
Created new user accounts on the blackberry server
Tested new user accounts on the blackberry device
Granted user access on the blackberry server.
Granted user access and troubleshooting the CITRIX servers.
Reported issues with circuits from all the NRC Region remote sites and plants.
Remote entry to Servers and Computers with LANDesk Management tools.
Monitored users on Novell Netware server through Console One network tool.
SAN storage unit configuration for backup for file servers
Network Requirements gathering data for LAN/WAM/MAN network
Disaster recovery for data centers 1, 2, 3, mail cluster, SQL servers.
IT support with end users and receiving calls to the help desk
Installed racks and component in the NEW NRC datacenter
Installed and configured new Cisco Nexus 7000 core router in the datacenter
Installed network cables and fiber cable connection to the NRC network
Installed HP and Dell blade servers in the racks in the NRC datacenter
Configured the all of the devices, servers, router, switches to NOC monitor tools
Installed the NRC application on the servers and connected to the NRC Domain
Connected all three of the datacenter to the NRC network domain
Tested the connection and devices from the new datacenter for outbound/inbound traffic
Early Morning Software, Inc, Maryland Department of Transportation May 2003 March 2004
Network Administrator, Help Desk Technician III Baltimore MD
Duties included but not limited to the following:
Initiated trouble tickets using UniCenter Service Desk
Troubleshooting networks and applications to identify and correct malfunctions and other operational problems
Remotely troubleshooting software & hardware problems and performs minor installation and repair of equipment
Reset user passwords
Granting users access to Microsoft SQL Server databases
Creating, deleting, renaming and moving network, e-mail accounts and resources
Granting rights and permissions to files and folders on multi-servers
Managing network and restrictions on network accounts
Creating FTP accounts, creating remote access accounts and issues tokens
Set up accounts, reset passwords and instructed users on FrontBridge Spam shark
Provided technical support for clients, including desktop troubleshooting, Network configuration support, and provided analyses on future network growth.
Consulted with clients on their computing needs and provided options for them to meet these needs.
Created remote access policies, remote access profiles and created inbound connections
Upgraded and maintained computers, printers, servers, network switches and routers
Configured and maintained LAN/WAN connections to the network
Upgraded network interface equipment, routers, switches and NIC cards.
Implemented, configured and updated new backup software for the servers
Managed the Novell 3.12, Netware 5, Windows NT and Windows 2000 servers.
Designed and configured test LAN to implement software updates
Setup Active Directory Infrastructure on a Windows 2000 server.
Assisted and configured DHCP, DNS server, Updated device drivers, applications and security software
Installed traffic camera systems on Maryland Highways and configured them to Maryland State Police Department
Nursing Unlimited Services, Inc. Washington, DC March 2002 March 2003
System Administrator Washington DC
Duties included but not limited to the following:
Installed and configured software and hardware to connect to Government agents
Updated device drivers, updated applications and security software to connect to Government agents
Removed dial-up connections for system applications
Monitored, configured and controlled local security on files and folders
Setup new user accounts and granted access to files and folders on the server.
Built new network connection from location to Government agents
Installed new router and configure to connect to the Medicaid, Medicare agents
Installed and updated the application to connect to the Government agents
Green mount Moving & Storage, Inc., Handover, MD March 2002 May 2003
Network Administrator Handover MD
I was responsible for the day-to-day operation of the network infrastructure. I assisted network engineers in the design, installation and implementation of all network devices and peripherals. I was responsible for the network maintenance of all computer hardware, servers and other network equipment.
Duties Included:
Updated applications, device drivers and security software on the Windows 2000 server
Setup Exchange 2000 Directory and public folders
Updated applications on the IBM AS400 system
Installed, Configured, and Troubleshoot VPN connections
Created remote access policies, remote access profiles and created inbound connections
Troubleshoot local connections from the AS400 IBM systems to the user workstation
Setup access accounts for VPN connection to the windows 2000 server
Maintained access to the United AS400 computer system
Maintained Active Directory services on the windows 2000 server
Configured and Troubleshoot Cisco router protocols
Installed new LAN drops in new locations
Setup new phone drops for new users
United States Postal SERVICE. April 1996 March 2001
Sr. LAN/WAN Network Administrator Merrifield, Va.
My roles included investigating opportunities for the IT department, assessing new technologies, helping to formulate IT strategy or standards, troubleshooting and cost-cutting analysis. Provided Tier III help desk support and advice to end-users on software and hardware related problems.
Additional Duties listed below:
Implemented operating system migrations
Installed and configured all new software and hardware
Upgraded and maintained computers, printers, servers, network switches and routers
Upgraded CC-Mail software
Configured and maintained LAN/WAN connections to the network
Maintained USPS server connections
Upgraded network interface equipment, routers, switches and NIC cards.
Configured new servers and installed software and hardware
Created and updated user accounts on the servers
Implemented, configured and updated new backup software for the servers
Built new Digital 6000 server with ARRAY 5 disk technology configuration
Researched and purchased PCs, laptops, PDAs
Configured laptops and PDAs Palm, Handsprings, and IPAQs)
Setup and configured lotus notes for remote user access
Managed the Novell 3.12, Netware 5, Windows NT and Windows 2000 servers.
Provided the user with training on Plotters and Larger copy systems
Upgraded Cisco routers
Designed and configured test LAN to implement software updates.
Setup and configured VPN connections for remote user.
Assisted and configured DHCP, DNS server.
Setup Active Directory Infrastructure on a Windows 2000 server.
Education
1982- AS Degree in Computer Science National Institute of Technology Cross Lane W.Va
Professional Certifications and additional Training
Network Plus Completed
Cisco CCNA (In Progress)
MCP Certified Help Desk Professional 2006
Certified CC:mail Administrator I & II 1998
Certified Lousid Notes Administrator 1996, 1998
Certified Novell Advanced System Manager 1988, 1996, 1997
Certified Novell Service and Support Technician 1996, 1997
Certified Novell CNE 3.0 servers 1996
Certified Novell CNE 3.12 servers - 1998
Basic Computer Intrusion Course 2001
Training and Support - Windows 98, Me, 2000, XP
Training and Support Dell Desktop, Laptop, Servers, Compaq Desktop and Server 1998, 2001
Advanced Computer Intrusion Course 2001
Windows 2000 (Prof. & Advance.) Training 2000, 2001
MS MCSE NT 3.0 servers - 1997
Programming, Certificate, Introduction to Microsoft FoxPro 2.5, Certificate |
