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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Street Address
Summary of Qualifications
Knowledgeable, resourceful, and quality-driven IT Technician with a progressive10-year career in installing, configuring, troubleshooting, and supporting operating systems, networks, and servers. Telecommunications experience with the ability to quickly assess business needs and recommend appropriate technology solutions. Recognized as proactive team member who initiates process and system improvements to increase stability, security, and performance. Communicate effectively with executives, vendors, colleagues, and internal/external customers of varying technical levels.
Area of knowledge and familiarities:
Certifications: A+, N+, Security+, MCP, MCSA, Associate
Select Achievements
Earned promotion/transfer to Customer Security Assurance Department at Comcast Cable, advancing from Technical Support Tier I to Operation Tech Tier II.
Received SITA s Best Center Manager designation for exceptional performance; key contributor to Air Namibia s selection and use of SITA s reservation system.
Awarded for successfully implementing wireless point to multipoint radio systems in Ghana, Nigeria, and Ivory Coast.
Professional Experience
NSC Global, Malvern, PA May 2015 to Sep 2016
CSS IT Support Specialist
PC Deployment and Reclamation, Troubleshoot and repairs HP and Dell computers, Processing of Loose hard drive and Data backup
Nonprofit Technology Resources, Philadelphia, PA June 203 to May 2015
Information Technology Intern
Troubleshoot, re-image, and reconfigure donated computers to working conditions. Provide customer service, and answer enquires for patrons interested in purchasing computers.
Comcast Cable, Mt. Laurel, NJ & Plymouth Meeting, PA ) May 2006 to March 2011
Operation Tech Tier II
Evaluated and resolved customer security issues including virus, spam, phishing, and user ID compromise problems. Troubleshot and implemented preventive actions, communicating directly with clients in person and via phone. Corrected email, mail server, and DNS issues.
Technical Support Tier I May 2006 to Oct 2008
Investigated, diagnosed, and fixed customers internet connectivity issues and provided email system, web hosting, static IP, configuration, and DNS support. Prepared and dispatched technicians for onsite services.
Society International Telecommunications for Airlines (SITA) November 1986 to July 2005
Various Positions
Senior Field Service Engineer, Ghana February 2002 to July 2005
As Senior Field Service Engineer, managed customer requests for service; installed computer programs; maintained servers, workstations, and printers, rolled-out projects for hardware upgrades; installed/maintained wireless local loop and VSAT equipment; performed new customer installations and repairs; managed preventative maintenance of center/customer equipment; carried out site surveys at new customer premises to prepare for equipment installation
Help Desk Manager, Ghana December 2000 to January 2002
Troubleshot and configured customer equipment, monitored circuits and net links, and presided over maintenance schedules. Installed DIS/XIS/DPN100 systems and VHF/UHF radios. Generated monthly reports on center performance and net link availability.
Center Manager, Namibia July 1995 to January 2000
Oversaw daily operations, training and supervising team of 3. Worked closely with customers to resolve issues. Assisted with center relocation/setup and ensured adequate staffing levels.
Education
Graduation Date
ITT Technical Institute, Philadelphia, PA
Associate of Specialized Technology Degree :
Area of Study: Computer Network systems April 2015
GPA History: 3.85
Computer Training Education, King of Prussia
Area of Study: Network Engineering Program September 2007
New Horizons Computer Learning Center, King of Prussia, PA
Area of Study: Computer Support Program March 2006
Cable and Wireless Telecommunications College, Porthcurno, United Kingdom
Area of Study: Transmission, Earth Station, and Video Principles and Application Certificate May 1985
Telecommunications College, Mano River Union, Freetown, Sierra Leone
Area of Study: Telecommunications Engineering, Higher Technician Diploma September 1983
Alumni Association President |
