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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE (Home)
PHONE NUMBER AVAILABLE (Cell)
Cartersville, GA Street Address
EMAIL AVAILABLE
Summary
Technically savvy professional with operations management, process improvement, and organizational leadership experience used to demonstrably drive the overall growth and success of a leading international corporation. Goal oriented leader capably executing multi-faceted projects while expertly motivating and managing top-performing teams. Innovator, utilizing experience in Support and Development and Operations to identify and pioneer effective processes, technical solutions and personnel development measures to optimize productivity achieving quantifiable bottom-line revenue growth. Thorough knowledge of the POS, eCommerce and Banking industries.
Specialties: ITILv3 Certified Project Management IT Operations Staff Management Disaster Recovery Planning Data Center Security Incident Management Change Management ACH Problem Management Budget Management Data Center Consolidation Service Level Agreement (SLA) Data Protection Vendor Management
Experience
Central Payment Corporation, Rockmart, GA Sept. 2009 to Present Account Executive
Sales of Merchant Services, Contract negotiations, PCI Compliance, Customer Service, Cold Calling. Dwebtech, Bentonville, AR Jan. 2010 to Feb. 2010
Quality Assurance Analyst (QA Analyst)
Developed test plans to find and solve software problems. Executed software test plans. Designed test plans, scenarios, scripts, procedures. Tested system modifications for function and efficiency. Created tests to address database impacts, regression testing, negative testing, usability. Documented software errors using a bug tracking system. Tracked bug resolution efforts and successes. Maintained databases of known test defects. Used web development software such as Microsoft ASP.NET. Worked on operating systems including: AS400 IBM 4690 Knowledge sets include: automated testing, manual testing, qa analyst, sqa engineer, test cases, visual test. Synergis, Alpharetta, GA June 2008 to July 2008
Helpdesk Analyst
Collaborated with personnel to help migrate from helpdesk to convert to ITIL Service Desk. First Data Corporation, Marietta, GA Nov. 1990 to Apr. 2008 Operations Support Senior Technical Process
Specialist
Production Support activities, provided zero tolerance performance to create seamless output. Used software tools and equipment including: RemedyUsedoperating systems including: Unix, Tandem(hpnonstop), Citrix, etc. Analyzed and tested network systems such as data communications systems. Evaluated network systems. Researched and recommended network and data communications hardware. Performed troubleshooting and maintenance. Solved data communication problems. Monitored system performance. Coordinated with other engineers. Used network analyzers. Used administration software such as CiscoWorks. Usednetwork security/VPNmanagement software such as virtual LAN management software. Used network analyzers including: Prognosis & CA Unicenter Event Manager and Scheduler Maintained financial records and reports. Analyzed financial information. Prepared financial reports. Used backup and archival software. Used desktop communications software such as Symantec pcAnywhere. Used internet directory services software such as active directory software, DNS software, network directory software. Used hardware tools including: Unix, Cobol, Tandem, TAL, VISIO, Cisco, etc. Managed and maintained all library documents and records. Worked in a variety of settings such as corporations, government agencies. Used the following catalog systems: Storagetek Silo Vault for Tandem&Unix Tapes Set updatabases and information systems. Developed library policies and procedures. Trained and evaluated library personnel. Collaborated with others to provide and improve the library collection and services. Maintained and solved problems of library computer hardware, computer software. Experienced inbasic office suite software. Implemented securitymeasures.Monitored use of data files. Prevented unauthorized modification, destruction, disclosure of information, deletion of information. Encrypted data transmissions.
Skills
Active Directory, Armed Forces Network, Army, As/400, Assets Recovery, Audit Control, Automated Clearinghouse, Automatic Payroll Systems, Back End Interface, Backup, Bank Fraud Investigator, BankNetwork, Banking, Basic, Batch Reconciliation, Big Data, Business Requirements Documentation, CA Unicenter, Cabling, Capacity Management Control Systems, Change Management, Chillers, Cisco, Citrix Software Technologies, Client Implementation, Cobol, Computer Hardware, Computer Networking, Computer Programming, Computer Security Integration, Consulting, Cpu Mgmt Systems3, Creating Datasets For File Transmissions, Credit, Credit & Debit Card Processing, Crystal Reports, Customer Service Process Improvement, Dashboard, Data Access Object (dao), Data Center Migration, Data Center Operations, Data Collection, Data Communications, Data Conversion, Data Entry, DataManagement, Data Processing, Data Security, Database Administration, Database User Interface Software, DataExpress, Debit, Debugging, Dell Servers, Dhcp, Diagnosis, Disaster Recovery Planning&Response, DiskArray, Dns, Documentation, Dos, DynamicHost Configuration Protocol (dhcp), Early Diagnosis, Eftpos, Electromagnetic Compatibility (emc) Engineer, ElectronicData Interchange, Embedded Systems, Enforms, Engineering, Federal Reserve File Transmissions, Fiber Lasers, Fiber Optics, File Transfer Protocol (ftp), Financial, Financial Data Production, Financial Processing, Financial Settlements, Financial Statements, Frame Relay, Fraud Detection, Front End Line Handler, Ftp, Gentran Integration Suite, Government, Graphical User Interface, Graphical User Interface (gui), Hard-driveReplacement, Hewlett Packard, Hexadecimal, Host ToHost Processing, HumanResourceManagement, I2Master DataManagement (mdm), IbmSna, IbmZ/osOperating System, Information Security, Information Systems, Inventory Management, ITIL, LAN, Laser, Legal, Load Balancing, Lotus Notes Administration, Mainframe Systems, Management, Merchant Transaction Verification, Microsoft Office, Microsoft Windows, Nt, Xp, Mid-range Systems, Migration, Msql, Ndm, Netware Directory Service, NOC, Network Intelligence, Network Security, Off Site Rotation, Operating Systems, Oracle, Oracle Crm, Payroll Processing, Pc Anywhere, Pc Management, Peachtree Accounting Software, Personnel Training, Plasmon Laser Drives, Police Department Database, Policy Analysis, Pricing, Process Engineering, Process Traffic Control, Production Control Implementation, Production Payroll Processing, Proposal Writing,Quality Control, Raised Floor Data Center, Reg-E, Remedy, Robotic Systems, Routers, Sales, SAP, SAR, Satellites, Scheduling, Settlements, Shell Scripting, Skytel Paging System, Software Documentation, Software Implementation, Testing, Sql Server Reporting Services (ssrs), Sterling Commerce, Storage Area Network (SAN), Sun Microsystems, Symantec Packages, System Analysis, System Architecture, TAL, NonStop Tandem, Tandem Himalaya, Tcp/ip, Tedit, Transact Sql, Transact-sql, Transmission, Transmission Control Protocol / Internet Protocol (tcp / Ip), Troubleshooting, Underfloor Cable Systems, Unix Servers, Unix Shell Scripting, User Interface Design, Utility Payment Systems, Vault Opening and Closing, Veritas Clustering, Veritas Netbackup, Virtual Private Networking (vpn), Visio,Workflow Analysis, X.25 Certifications and Professional Licenses
Certificate: ITIL Foundation v.3, ILX, 2007; Georgia Education
2007 BCR/ILX, Marietta, GA
Company Sponsored College Courses: Information Technology |
