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Click here or scroll down to respond to this candidateCandidate's Name Irmo, SC 29063 PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
https://LINKEDIN LINK AVAILABLE
Human Resources & Business Management
Street Address + years of success leading teams to success within high-growth organizations
Strong record of accomplishment managing comprehensive teams of staff, including providing performance
management, recruitment & staffing and quality control services. Talent for developing effective business
management initiatives that foster team collaboration and the achievement of organizational objectives.
Exceptional leader and communicator, with the ability to establish solid relationships with management, staff
and external partners, as well as build consensus across multiple organizational levels .
Highlights of Expertise
Human Resources Management Business Management Principles
Communication Skills Leadership & Team Building
Recruiting and Staffing Initiatives Staff Learning & Development
Compensation & Benefits Process Changes & Improvements
Quality Assurance Supervisory Techniques & Skills
Education & Credentials
Master of Business Administration, Management ,
Limestone College, Gaffney, SC March 2107
Bachelor of Business Administration, Management
Limestone College, Gaffney, SC May 1995
Project Management Professional (PMP) Certification , In Progress
Project Management Institute
Professional Development
Management Training Seminar, Hospitality America
Facilitator, Michelin Sensqual Quality Courses
Career Experience
Michelin, Lexington, SC
QUALITY CONTROL OPERATOR (August 2004 to Present)
Oversee quality control inspections, progress reports, productivity & functionality tracking, quality
standards and quality control testing.
Administer completion of all assigned inspections within required timeframes, confirming
compliance with company requirements and policies.
Lead daily progress report meetings with production team leaders and crew members to
review and evaluate performance and ensure achievement of daily target goals.
Liaise with other inspectors to coordinate effective and time-sensitive inspection procedures
to improve production quality and speed.
Analyze a variety of data, including quality control tests and crew member daily & monthly
progress reports to identify areas of improvement and potential feedback for staff.
Candidate's Name Page 2
Conduct detailed examinations of documents, materials, products and work processes for
completeness, accuracy and conformance to standards and specifications.
Assess equipment productivity and functionality, escalating any problems to the appropriate
staff for efficient resolution.
Hampton Inn, Columbia, SC
GUEST SERVICES MANAGER (July 1999 to August 2004)
Managed a team of front desk office staff in order to provide efficient and courteous customer service to
all hotel guests, ensuring an exceptional client experience.
Provided departmental training initiatives, including customer service training and on-the-
job training in company policies and procedures.
Conducted recruitment activities for all hotel front desk staff, including reviewing resumes,
interviewing, selection and new hire orientation.
Supervised day-to-day activities, including greeting guests, answering telephone, performing
guest transactions, producing accurate statements and resolving guests problems & questions.
Managed employee scheduling, daily accounting, reconciliations and reporting functions.
Advance Auto Parts, Columbia, SC
ASSISTANT MANAGER (August 1991 to July 1999)
Oversaw the day-to-day activities and performance of 25+ employees. Provided extensive training to all
employees regarding customer service as well as corporate policies and procedures.
Audited and processed employee time and attendance records for payroll purposes.
Directed store operations, including opening / closing the store, cash deposits, inventory
control, store security and profit & loss statements.
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