Candidate Information Name Available: Register for Free Title Customer Service Data Entry Target Location US-IL-Fairview Heights Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
EMAIL AVAILABLE *PHONE NUMBER AVAILABLE

SKILLS: *Type 50 *MS Word *Access *Excel
*Lotus 123 *Lotus Notes *Word Perfect *SB Client
*Internet/Website *Data Entry *Switchboard *Phone Admin.
*MS Office *MS Publisher *10 Key *Public Trust Clearance

SUMMARY:
Over twenty (20) years customer service/administrative experience
-Capable of prioritizing work and meeting deadlines
-Able to work independently or with little supervision
-Interact well with all levels of management
-Demonstrated record of punctuality, reliability and professionalism

RELEVANT SKILLS AND EXPERIENCE:

Computer World Services
Help Desk Specialist I 2016-2017

-Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, web and fax customer service requests.
-Interviews user to collect information about problem to determine source of error.
-Logs and tracks call information using the Siebel Customer Relationship Management software.
-Identifies, researches, and resolves routine customer service requests.
-Uses stored solutions to attempt to resolve service requests.
-Inputs new draft solutions into Siebel database as needed, when provided at PMO or second level.
-Escalates calls to appropriate staff.
-Individually accomplishes the contractual performance objective for the timely resolution of all service requests and the associated priority timeframes.
-Performs outbound customer survey calls, as required.

-Children s Home + Aid 2013-2015
Secretary
-Proofed, typed (when needed), printed, copied & distributed mail/fax all ESTL Intact staff court reports, letters, and general correspondence. Managed all ESTL Intact staff closed files. Proofed and processed ALL Intact and EFS expense reports. Typed, copied/distributed and track UIRs for ALL Intact staff. Updated and distributed Intact on call schedule to answering service and all Intact/EFS staff.
-Entered/maintained all OMS data (intake) for ALL Intact staff.

East St. Louis Housing Authority, East St. Louis, IL 2003   2013
Receptionist/Work Order Clerk/Asst. Property Manager

-Received, screened and directed phone calls and visitors
-Performed routine clerical and/or data entry input for various departments
-Processed mail and made distributions to proper departments
-Typed correspondence, special projects for various departments
-Assisted with processing contract information including task orders, invoices and scope of work
-Answered telephone, greeted residents, keyed and deposited rent payments to bank
-Calculated rent, completed interim and annual re-certifications of residents leases, completed housekeeping inspections, resident identifications
-Processed residents move-in and move-out, completed court paperwork for residents, dispatched routine & emergency calls to maintenance staff for repairs over (7) years, entered and closed work-orders in computer system.