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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
CUSTOMER SERVICE & MARKETING MANAGER
Results-oriented customer service professional with 15+ years of experience building and maintaining exceptional relationships with B2B clients and internal partners. Demonstrated ability to optimize workflows by adopting new technologies and improving processes. Track record of capitalizing on front-line insights about customer needs to strengthen product development. Proven leadership in delivering timely, responsive client service. Solid capacity for adding value to marketing, business development and account expansion efforts. Excellent communication skills.
Account Management Information & Sample Requests Quotations Order Processing
Client Relationship Building Product Development Marketing Materials Project Coordination
Vendor Management Troubleshooting Issue Resolution Testing Quality Control IT Systems
Credit & Collections EDI Cross-Functional Collaboration Training Team Building
PROFESSIONAL EXPERIENCE
INTEPLAST GROUP, Livingston, New Jersey 1998-2016
Leading producer of plastic bags and related products. A Formosa Plastics affiliate.
Marketing Coordinator (2004-2016)
Drove order entry and tracking. Built solid client relationships. Responded to requests for information and samples. Collaborated with sales managers to deliver quotations. Partnered with credit department to set up new accounts. Produced daily reports and identified action items. Managed follow-up tasks as client advocate and liaison to departments throughout company. Investigated and resolved delivery problems. Coordinated product testing. Processed claims for products with quality issues. Secured payments for outstanding accounts receivable (A/R).
Conceptualized and guided development of new products by leveraging client feedback to identify emerging opportunities.
Championed utilization of electronic data interchange (EDI) system for managing purchase orders and provided training to customer service department.
Facilitated launch of new vendor management system, processes and policies.
Earned multiple Employee of the Month awards.
Customer Service Coordinator (1998-2004)
Delivered comprehensive support for end-to-end sales process. Processed and tracked purchase orders. Organized and distributed certificates of analysis verifying product testing and quality. Conducted proactive follow-up on all customer issues.
Maintained product samples and marketing literature for all product lines.
Won Customer Service Coordinator of the Year Award.
EDUCATION & PROFESSIONAL DEVELOPMENT
Master of Professional Studies, Security Management
Bachelor of Arts, Criminal Justice
CW Post College, Greenvale, New York
Micro Computer Business Systems Certificate (with honors)
Computer Learning Center, Paramus, New Jersey |
