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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Westmoreland Dr
Palm Cost FL Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
GOALS:
- Continue to build a career in management.
-Intend to contribute to planning, organizational, leadership and decision-making
skills in working toward productivity, quality and customer service goals.
SUMMARY:
Build a solid base of experience in communication, customer service, and
business administration. Offer skills and abilities in using leading software to support
decision making, prepare reports and track departmental/team productivity. Earned
promotions within corporate settings based on individual goal setting, effective team
building, and coordinating personnel toward goals. In addition to management
experience, served in a high-profile client relationship management role in supervising
multimillion dollar customer relationships. Have gained the confidence of management
in each position to take increased responsibility.
TRANSFERABLE SKILLS:
building/managing customer relationships focusing on meeting goals
coordinating equipment/personnel resources managing inventory
making decisions based on statistical/financial data working as a member of team
assisting in training of personnel overseeing teams
developing strategies and plans improving processes
improve departmental policies & procedures reducing cost & meeting
budget goals
MS Office (word, Excel) electronic mail & Roscoe PACS, AS/400, NSIR, NCSS, JSI
EXPERIENCE:
IPS (Integrated Payment Solutions) Worldwide, Ormond Beach Florida July 2013
Present
Account Manager: Emphasis on providing pro-active customer service/support for the
client and their vendors on all freight payments. Proven results in improving client
satisfaction for their largest, most demanding client within a short time of employment.
Quickly learned system capabilities and customer requirements. Effectively troubleshoot
bugs in programming and work with programmers to resolve the issues in an efficient and
timely manner. Act as liaison to communicate client needs to the programmers as well as
programming challenges and requirements to the client.
PALM COAST DATA, Palm Coast Florida (03/01 to 05/13)
Conversion Specialist- Acts as primary contact for new clients, converting publications
to Palm Coast Data Systems. Work closely with Mainframe programming, Internet
Programmers and clients to ensure all existing files are properly transferred onto the Palm
Coast Data system. Act as primary liaison with Postal Service, set up and maintaining
postal discounts.
Client Services Account Manager-Continue to build career in joining one of EDSs
competitor companies (see below) and have combined expertise, fulfillment and client
service knowledge. Served in a high profile management role to oversee operations
involving millions of dollars in annual revenue and provide strategic solutions and
account representation to major national publishing companies who contract with Palm
Coast Data.
-Coordinate staff and services in support of operations that handle receiving, servicing
and tracking of magazine subscription orders.
-Monitor process flow and oversee data updates from new subscription orders, renewals,
cancellations, payments and customer service transactions.
- Review output from database: subscriber main files, bills/renewals/special jobs, and
statistical reports, reports from lettershop, labels/tapes, and rejected transactions.
ELECTRONIC DATA SYSTEMS CORP-Colorado (06/79 to 03/01)
Established a 21 year record of career and professional growth in helping Neodata and
EDS position itself as market leader in fulfillment services to major publishers.
Fulfillment Management Supervisor-Based on a six year outstanding performance
record as Client Service Coordinator, promoted to manage 25 Client Service
Coordinators. Provide strategic planning within the department which resulted in: high
productivity and outstanding performance, support sales in helping strengthen long term
client relationships.
As manager I was instrumental in overseeing day to day aspects of:
team building hiring support on difficult relationships
training, coaching performance reviews labor cost control
staff meetings
PROFESSIONAL TRAINING:
Completed extensive company sponsored training in the following areas:
Team building executive client relations computer & software
Leadership critical problem solving fulfillment &
circulation
Employee relations quality control time management
Graduated from Rocky Mountain High School- Colorado
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