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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE or LINKEDIN LINK AVAILABLE
SUMMARY
Background includes 12+ years in office management, government relations, customer support, project management assistance, facility management, negotiating vendor contracts, managing computers/office equipment, expense reports, invoicing, A/P & A/R, database updating, proofing and editing, and technology-based administration; HR components including recruiting, interviewing, new employee on-boarding, processing confidential data, and test administration.
SKILLS
Self-directed and solution-driven while making sure objectives are reached within time constraints. Experienced across a variety of roles and industries. Mastered the art of putting natural tendencies for organizing and problem-solving to effective use in the workplace by exerting optimal effort. Committed to exceeding customer expectations and building collaborative relationships. Proven ability to prioritize multiple responsibilities and respond quickly and effectively to clients needs and issues. Effective use of proprietary software and systems processes to deliver optimum client satisfaction. Support and meet assigned key performance indicators.
TECHNOLOGY
Word, Excel, PowerPoint, Outlook, Google Analytics, ProCert, Oracle, BOSS, Adobe, E-Verify, Workday, PeopleSoft, PlanIt,
Salesforce (Beg-Int), SharePoint, Concur, Quick Books, Wonderlic s Ability-to-Benefit testing, Track-It!
EXPERIENCE
SGS Consumer Testing Services
Certification Administrator 04/16 current
Process and invoice orders in BOSS/ORACLE
Conduct 1st level review of electronic files from Affiliates/customers for telecommunications certification
Follow up with requests for missing files to complete Administrative Review before turning project over for Technical Review
Electronically file project with FCC and/or Canadian government to create Grant
Stay up to date on governmental changes
Responsible for updating weekly database for Surveillance requirements
Amerimed EMS 08/15 03/16
Scheduling Coordinator/Recruiter
Organized on-boarding procedures and processes to streamline efficiency; recruit, interview, initiate drug screens and interpret results, update databases, set up Orientation, coordinate employee tax forms
Coordinated with Operations Manager and Zone Manger to set and update bi-weekly schedules for EMT s and Paramedics
Proactively recruited via job boards, Job Fairs, and word-of-mouth
Organized company parties, birthday cards, and created internal newsletter
Dealertrack/Dealer Services Network 09/12 11/14
Operations Manager
Supervised 2 direct reports
Analyzed daily registration paperwork to determine accuracy and completeness; accountable for security of dealership paperwork
Primary point of contact for internal/external clients to resolve outstanding issues, complied with customer requests, and responded to customer inquiries; drove efforts to ensure customers paperwork met Department of Revenue requirements
Researched paperwork issues to resolve in timely manner-drove corrective actions to closure, oversaw project for rescanning 4000+ transactions; collaborated with Account Managers and Project Manager to improve paperwork work-flow processes
EXPERIENCE (cont d)
Dealertrack (Cont d)
Sr. Registration Administrator
Interviewed, trained, and supervised two Registration Administrators
Increased daily input/output metrics to exceed growth targets by a factor of 10 for processing, legal-checking, and scanning of time-sensitive vehicle registration & titling paperwork
Registration Administrator
Demonstrated ability to plan, organize and manage competing demands with minimal supervision
Achieved/Exceeded stated on-time contract goals; Accountable for processing of legal paperwork, as well as security information contained in paper files.
Supported sales reps by providing customer support to retain dealerships; developed collaborative relationships with dealership and Ga Dept. of Revenue personnel
Contributed to weekly conference calls with Business Manager and VP; created, maintained, and updated spreadsheets for tracking deals received and ones on Hold
Updated training information for Installation/Training reps; maintained and updated paperwork processing manual to reflect state requirements
Ordered and maintained office supplies; provided facilities management of office space
North American Mission Board 04/11 11/11
Contractor Information Services
Assisted with Workday restructuring and implementation
Sales force CRM updates; proofed/edited SharePoint website content
Assisted Project Manager with Mac computer and peripherals rollout; logging inventory and invoicing
HR support for student missionaries updated databases, conducted background checks, coordinated insurance card mailings, processed and maintained application files
Filled in for Receptionist as needed
Ux Consulting Co. 03/05 08/05
Office Administrator- part time
Maintained and updated uranium information database
Proofed/edited weekly, quarterly, and special uranium reports, and conducted printing, binding, packaging,
and mailing of reports
Assisted Executive VP of Operations with various administrative and database responsibilities
North American Mission Board 06/04 10/04
Administrative Assistant - temp
Middle East Bible Outreach 03/02 11/03
Ministry Assistant - part time
North American Mission Board 11/01 03/02
Administrative Assistant - temp
Kajima Construction Services 03/96 05/98
Office Manager supervised 4 administrative staff
EDUCATION
Kennesaw State University Bachelor of Sciences
Kennesaw, GA Business Communications |
