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Click here or scroll down to respond to this candidate ARLENA BURTON
EMAIL AVAILABLE | PHONE NUMBER AVAILABLE
LOAN PROCESSOR | CUSTOMER SERVICE REPRESENTATIVE | A/P SPECIALIST
Reliable banking and financial industry worker seeking a position as a loan processor, accounts payable specialist, or
customer service representative. Effectively processes documentation for loans, accounts payable, and customer orders.
Provides administrative support such as answering calls, greeting customers, mailings, updating database, and mail
distribution. Prioritizes tasks while staying focused on several projects simultaneously. Well-organized and accurate in all
documentation and data entry. Ensures pleasant customer experience by remaining calm at all times. Ability to work
independently with minimal supervision or as a team member. Proactively identifies and resolves issues with discretion
and minimal supervision. Friendly, approachable style and works harmoniously with others at all times. Maintains strict
confidentiality at all times. Technology Snapshot: MS Outlook, Excel
CORE SKILLS
Customer Service Loan Processing Accounts Payable Processing Interpersonal Skills Multitasking
Calendaring Analytical Skills Scheduling Documentation Filing Team Player
WORK EXPERIENCE
ACCESSO TEMPORARY SERVICES, Cleveland, OH April 2013 Present
Various Positions including Loan Processor / Customer Service Representative / Accounts Payable Clerk /
Administrative Assistant / Receptionist
Hired to work as a temporary employee at various companies in the Cleveland, Ohio area and at various positions.
Works at various companies such as PNC, First Merit Bank, Clinical Specialties, Borden/Dairymen, and Cross
Country.
Achieved status as temp-to-hire worker at several businesses.
Works primarily in the banking and financial industries.
Adapts easily to organizational processes, workflow, policies and procedures at various companies.
Highly dependable and reliable and consistently meets deadlines.
Prioritizes daily tasks and handles a wide range of administrative duties.
LOAN PROCESSING EXPERIENCE:
Competent and knowledgeable in financial regulations.
Pays attention to document details and escalates issues appropriately.
Prepares commitment and denial letters accordingly.
Identifies issues and collaborates with underwriter, lender, loan originator, and/or borrower.
Verifies all documentation and resolves any discrepancies.
Updates and maintains files of loan documentation from pre-approval through closing.
Performs financial assessments, calculations, and determines eligibility.
ACCOUNTS PAYABLE EXPERIENCE:
Matches invoices with checks and other documentation and verifies coding information.
Utilizes analytical skills to conduct research projects by working independently and as a team member.
Answers calls and responds to customer inquiries in a timely manner.
Performs regular check requests and weekly check runs.
Communicates directly with customers and staff to satisfactorily resolve any issues in a timely manner.
ADMINISTRATIVE EXPERIENCE:
Prepares and mails business documentation ensuring all necessary paperwork was attached.
Expertly reviews and edits all documentation before sending out internally or externally.
Provides administrative support to management.
Answers telephones, takes accurate messages, and contacts customers as needed.
Manages calendaring, scheduling of appointments and conference rooms, and special events.
Candidate's Name Page 2
WORK EXPERIENCE CONTINUED
MORTGAGE INFORMATION SYSTEMS, Cleveland, OH March 2011 December 2012
Receptionist \ Accounts Payable Clerk
Responsible for all accounts payable functions including coding, check requests, preparing and processing checks,
and verifying all information.
Ran check reports.
Reconciled vendor statements for several companies.
Maintained accurate A/P files.
Hired from temporary agency to full-time employee.
JP MORGAN, Cleveland, OH February 2002 February 2011
Loan Processor
Managed the processing of client loans from originating order to approval.
Calculated rates and provided coding information to all loans.
Contacted clients for missing or incomplete information on loan documents.
Reviewed client credit reports, insurance, title, and other documentation for loan processing.
Updated client information into company database.
Properly filed all documentation.
Hired from temporary agency to full-time employee.
EDUCATION
Diploma, West School, Charleston, WV
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