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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Objective:
Seeking a position in Customer Service where my extensive experience will be further developed and utilized.
Experience:
Renal Associates of West Michigan November 2016 to January 2017
Receptionist and Medical Records Coordinator
Greet and check in patients upon arrival for scheduled appointments
Update insurance information in the system for patients
Answer incoming calls and direct the call to the proper destination
Record and complete medical records requests for insurance companies, doctors and patients
Complete incoming consults from hospitals to consult with our doctors
Accept and apply payments to patient s accounts
Balance the payments received and prepare deposit at the end of the day for the bank
S. Abraham and Sons
Customer Service Associate June to October 2016
Provide information regarding deliveries of product to business customers
Research and resolve delivery problems
Schedule special deliveries for requested product the business customer needs
Provide assistance to company s sales reps looking for products and other delivery options
Complete weekly orders for fresh sandwiches from a report or by calling the business customer directly
Fifth Third Bank
Customer service professional II 2011-2016
Provide accurate and timely information regarding mortgages, equity loans, consumer loans, checking and savings accounts
Problem solve countless situations that arise with a number of account types in a call center setting
Provide knowledge and information of lending and mortgage accounts
Maintain high internal quality and customer survey scores while remaining efficient
Assist with training and guidance for new agents
Huntington National Bank,
Customer Service / Mailmaster 1999-2010
Responsible for assisting customers in financial matters via phone and email.
Provided support to the Sales and Service Team ensuring objectives were met
Worked with new customers in development of new accounts
Served as Quality Ambassador under 3 managers for 4 1/2 years to provide coaching and training for a team of 15-20 people.
2001 Chairman's Challenge winner, awarded an expense paid trip to the Bahamas for exceeding sales and service objectives.
TCI Cable,
Customer Service Representative 1990-1999
Provided walk-in customers assistance with account payments.
Initiated sales regarding cable services.
Performed end of day cash drawer balancing and prepare for security pickup.
Assisted in the training of new customer service representatives and associates.
Generated repeat business through successful client follow-up.
Performed inventory of cable equipment and corresponding inventory report
Education:
Grand Rapids Community College-business courses-1986-1987
Rockford High School Diploma- graduated
Volunteer Experience:
Butterworth Hospital / Spectrum Health
Escort patients to and from various departments within the hospital, worked at the information desk, delivered flowers and meals, provided support to the medical library and medical records.
Computer Skills:
Microsoft Word
Microsoft Windows 7
Microsoft Office XP Professional |
