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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
SUMMARY OF QUALIFICATIONS
1Highly effective in promoting a positive, productive environment
2Reputation for excellence and high quality service to customers
3Resourceful and self-confident; strong interpersonal and communication skills
4Works well under demanding conditions
5Well organized and focused in coordinating projects
6Effective working independently and/or working with others
7Successful in mastering new skills, computer software,
8Strength in analyzing, researching, organizing and problem solving
9Computer literate in MS Word, Excel, Access and Power Point
EMPLOYMENT HISTORY
3/16 9/16 Network Technician/Trainer (Contr.) Frontier Communications, Irving, TX
Installation and maintenance of internet equipment, including routers, switches, servers, network cabling
Installation and maintenance of DSL equipment. Responsible for troubleshooting and programming for customers.
Responsible for technical troubleshooting and programming
Troubleshooting and programming for subscriber carriers
Tier 2 support for field network technicians
Comply with CPNI (Customer Proprietary Network Information) rules.
10/15 12/15 Business Analyst/Provisioner (Contr.) - AIG, Ft. Worth, TX
Plans, orders, coordinates and provides support for the installation of new service
Initiate order research and pre-work; Monitor open trouble tickets for circuits with issues; Generate customized spreadsheets, and proactively status customers; Work closely with field techs, test and activation teams to determine issue and work toward resolution
03/12 07/15 Project Mgmt Specialist Network - Verizon Business, Richardson, TX
Plans, orders, coordinates and provides support for the installation of new service.
Initiate order research and pre-work; Monitor open trouble tickets for circuits with issues; Generate customized spreadsheets, and proactively status customers; Work closely with field techs, test and activation teams to determine issue and work toward resolution
Coordinate regular internal and external conference calls to discuss status of the account and OAI s.
Trainer, Enterprise/Small Medium Business for offshore migration in Cebu, Philippines (42 new employees).
Maintain customer inventory, coordinate with service delivery and close order with customers. Attend and drive internal team meetings
.
04/10 03/12 CPE Order Manager - Verizon Business, Richardson, TX
Complete Service Information Forms (SIF s) on behalf of Sales and create quotas in Siebel.
Ensure that orders are complete and accurate.
Work with Technical Sales and/or the customer to correct inconsistencies
Process customer change orders process within SLA.
Track orders against key milestones throughout the delivery process until completed and revenue is fully realized
Proactively provide the customer and the account team with regular updates
and status reports on business relationships and clear lines of communication; Worked closely with International and Government Project/Implementation
Managers (and US Implementation Consultants) that are assigned to ensure that all activities are organized and prioritized in line with customer expectations.
SUMMARY EMPLOYMENT 1997 - 2010
Verizon Business, Order Manager/Enterprise/Small Medium Business
Nationstar Mortgage, Sales Account Representative
Countrywide Home Loans, Key Account Representative
First Cash Financial, General Sales Manager
McDonald s Corporation, Operation Consultant/Manager
Ben E. Keith Beers, Area Brand/Marketing Manager
EDUCATION
1981 University of Georgia, Athens, GA
/ Marketing
1980 Atlanta Art Institute, Atlanta, GA
Associates Degree / Advertising Art
REFERENCES
John Algee PHONE NUMBER AVAILABLE
Troy Jackson PHONE NUMBER AVAILABLE
Reginald Tucker PHONE NUMBER AVAILABLE
SALARY REQUIREMENTS |
