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IT Project, CRM (Microsoft Dynamics & Salesforce), Database & SharePoint Management IT professional leveraging 18+ years of experience supporting the development, implementation and administration of cutting edge technology solutions critical to business operations. Act as a liaison between technical and non-technical teams to effectively communicate complex concepts, ideas and requirements. A creative, critical thinker delivering innovative, automated approaches that leverage existing resources and provide economies of scale to solve complex business and technology problems. Expertise: IT Project Management User Training Database Management, Administration & Integration Customer Relationship Management (CRM) Custom Object Development Workflow Process Schema Development MS Dynamics CRM SQL Server Salesforce.com Google Apps SharePoint Scribe Insight Cirrus Insight Endeavor CPQ Grid Buddy PROFESSIONAL EXPERIENCE
NIELSEN, Oldsmar FL 1999 - 2017
Sr. Sales Technical Engineer/Manager/Trainer in Sales Operations (2006-2017) Salesforce Administrator / Microsoft SharePoint Administrator Microsoft CRM System Administrator/Engineer
Provided technical expertise and day-to-day Microsoft CRM, Microsoft SharePoint and Salesforce administration supporting global users in achieving company-wide strategic goals. Served as the Salesforce Add-on Application Administrator for Cirrus Insight, CPQ and Grid Buddy; managed three instances of Salesforce with approximately 1500 users.
Assisted in developing and creating customized reports and dashboards aligned with key company metrics.
Facilitated and delivered end user training; maintained and updated training documentation to improve user performance.
Integrated Salesforce CRM solutions with top partner applications; e.g., linked Google Apps to Salesforce (Cirrus Insight); established a support site and Google+ group to address questions, embedded training videos and support links.
Advanced Sales Operations strategic objective for importing all client contact into Salesforce; handled all technical aspects and training to rollout Cirrus Insight to 600+ Salesforce users.
Contributed to the company s conversion to Salesforce by moving all CRM data and retiring the Microsoft CRM system.
Supported ongoing improvements to the CRM environment; installed and configured new releases and feature enhancements.
Enabled greater internal collaboration by introducing a Microsoft SharePoint solution that allowed niche sales teams to share content with other teams.
Provided support, training and security administration for the Media Client Services SharePoint site collection.
Designed, built and provided ongoing support for all aspects of the MS CRM System (locally installed in the virtual server environment) including automated imports from MS SQL (SAP, Nielsen U, Remedy, Issue Track) and Oracle (CCM) sources. First system to go to production when Nielsen implemented its VMware virtual strategy.
Built a 360-degree view of Nielsen clients in a single location; partnered with the sales function to define requirements and selection criteria for a comprehensive CRM system, a first for the company. Built Microsoft Dynamics and integrated it with legacy systems and business applications.
Going Google Guide (2016 - 2017)
Trained and provided technical support for commercial/sales operations during the enterprise-wide transition from MS applications to Google applications.
Help Desk Support Engineer/Sr SQA Analyst (1999 - 2006) Provided last level technical support to our clients using Nielsen software. Managed/maintained a computer lab with various configurations of Microsoft operating systems and Office versions along with testing Nielsen software installs and operation. ADDITIONAL CAREER EXPERIENCE
BAYCARE Sr. Network Engineer / System Support Analyst PROFILES PLUS Computer System Administrator & Research Specialist ACADEMIC CREDENTIALS
Bachelor of Science, Management Information Systems UNIVERSITY OF SOUTH FLORIDA, TAMPA, FL Associates of Arts, Computer Information Systems & Accounting ST PETE COLLEGE, ST. PETE, FL |
