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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cedarbrook Drive Phone: PHONE NUMBER AVAILABLEBloomfield Hills, MI Street Address -3021 Fax: 248-671-0495 Email: EMAIL AVAILABLE CAREER SUMMARYA seasoned professional with recognized credentials in the areas ofEngineering, Operations and Regulatory Affairs working with for profit andnon profit organizations; Key strengths include: . Service and lobbying on federal and state boards to assess and create policy . Experience in design, deployment, and support of Public and Private School Networks . Experience with Federal and State grants for non profit telecommunications services . Database design and management skills . Organization and operation of large nonprofit and ""for profit" organizations EDUCATIONBachelor of Arts, Political Science, Washington and Jefferson College,Washington, PA 1975Graduate Study, Political Science, Duquesne University, Pittsburgh, PA1975 -1977Master of Arts in Pastoral Studies (MAPS), Cum Laude 2009Sacred Heart Major Seminary, Detroit MI PROFESSIONAL EXPERIENCEU. S. TECHNOLOGIES, INC. (Assigned to S. C. Johnson & Son, Racine WI)2/2015 to presentSenior Network ArchitectResponsible for update of multinational corporate network; deployment ofCisco Routers, VoiP Network, and Security / Firewall deployment . Reconfigured LAN Network Standards . Created network architecture to segregate Office Systems from Production Systems . Participated in negotiations for Security reconfigurationANTHELIO HEALTHCARE, INC., Dallas Texas (assigned to McLarenHealthcare Corp., Flint MI) 10/2013-8/2014 Manager, Network Services (System Architecture)Responsible for Administration of Network Data, Voice, and Video servicesfor group of 11 hospitals in Southeast Michigan; responsibilities include,network management, network architecture, staff supervision, regulatorycompliance (Sarbanes Oxley, JCAHO, MDPH, etc.), methods and procedures,Customer Complaint mediation . Documented system requirements and inventories for Cisco UCCE, IPCC, and ICM supporting a 12 hospital network (60,000 users) . Created plan to integrate 4 new hospitals to existing group . Integrated Cerner Platform standards for non-compliant hospitals . Created uniform standards for network and equipment . Reorganized team into cross geographic functional groups . Reconfigured network to improve reliability and disaster survivability . Created comprehensive Disaster Recovery Plan (Mainframe, Connectivity, VoiP, Distributed Workstations, Uninterruptible Power) for approximately 21,000 users . Supervised transition to ICD 10 Record Standards using Oracle PlatformFIRST STEP TELECOMMUNICATIONS, LLC, Bloomfield Hills MI 9/2003 -10/2013 Architecture Consultant 9/2004-present Responsible for Network Architecture, Government and Regulatory Affairs (Including Sarbanes Oxley), Interconnection arrangements for T-1, T-3, DS- 3, OC-3, OC-12, OC-48 Internet Protocol (IP) and Voice Over Internet Protocol (VOIP) deployment and support; regulatory compliance, collections methods and procedures, and customer complaint mediation. . Documented Network Architecture for projects totaling $4.7 Billion in annual revenue . Authored Tariffs and innovative product offerings for voice, data, and video products . Administered hardware, personnel and operating systems for national Network Operating Center . Negotiated 29 interconnection and supply agreements valued at $182 million with 14 vendors. . Developed Infrastructure Plan for Voice Over Internet Protocol (VOIP) Network . Designed and configured Cisco UCCE, ICM, and IPCC systems for end user applications . Designed and configured Nortel CS-1000 PBX (2000 Users) . Administered Cisco Agent Desktop (UCCE) and E-Mail Manager configurations . Negotiated and designed work plan for Sarbanes Oxley (SOX) compliance . Responded to federal and state inquiries . Resolved federal and state compliance issues . Authored and administered corporate Disaster Recovery (Mainframe, Connectivity, VoiP) plans for 6 clients totaling 200,000 users globallyAMERICAN COMMUNICATIONS NETWORK (ACN), Farmington Hills, MI 9/2003- 7/2004 Senior Regulatory Analyst 9/2003 - 8/2004 . Documented Network Architecture for projects totaling $4.7 Billion in annual revenue . Authored Tariffs and innovative product offerings for voice, data, and video products . Administered hardware, personnel and operating systems for national Network Operating Center . Negotiated 29 interconnection and supply agreements valued at $182 million with 14 vendors. . Developed Infrastructure Plan for Voice Over Internet Protocol (VOIP) Network . Designed and configured Cisco UCCE, ICM, and IPCC systems for end user applications . Designed and configured Nortel CS-1000 PBX (2000 Users) . Administered Cisco Agent Desktop (UCCE) and E-Mail Manager configurations . Negotiated and designed work plan for Sarbanes Oxley (SOX) compliance . Responded to federal and state inquiriesBIG NET HOLDINGS, INC., Sterling Heights, MI 8/2002 - 8/2003 Vice President, Chief Technology Officer 2002 - 2003 . Authored Tariffs and innovative product offerings for voice, data, and video products . Administered hardware, personnel and operating systems for national Network Operating Center . Negotiated 29 interconnection and supply agreements valued at $182 million with 14 vendors. . Developed Infrastructure Plan for Voice Over Internet Protocol (VOIP) Network . Designed and configured Cisco UCCE, ICM, and IPCC systems for end user applications . Designed and configured Nortel CS-1000 PBX (2000 Users) . Administered Cisco Agent Desktop (UCCE) and E-Mail Manager configurations . Negotiated and designed work plan for Sarbanes Oxley (SOX) compliance . Responded to federal and state inquiriesCITYNET TELECOMMUNICATIONS, INC., Silver Spring, MD 7/2000 -8/2001 Senior Vice President, Operations 2000 - 2001 . Authored Tariffs and innovative product offerings for voice,data, and video products . Administered hardware, personnel and operating systems for national Network Operating Center . Negotiated 29 interconnection and supply agreements valued at $182 million with 14 vendors. . Developed Infrastructure Plan for Voice Over Internet Protocol (VOIP) Network . Designed and configured Cisco UCCE, ICM, and IPCC systems for end user applications . Designed and configured Nortel CS-1000 PBX (2000 Users) . Administered Cisco Agent Desktop (UCCE) and E-Mail Manager configurations . Negotiated and designed work plan for Sarbanes Oxley (SOX) compliance . Responded to federal and state inquiriesWINSTAR TELECOMMUNICATIONS, INC., Washington DC 5/1996 - 7/2000 Director / Senior Director, Regulatory Affairs 1997 - 2000 Senior Manager, Network Planning 1996 - 1997DOMINO'S PIZZA, INC., Ann Arbor MI 9/1986 - 6/1996 Manager, Telecommunications 1986-1996ELECTRONIC DATA SYSTEMS, Southfield MI 3/1985 - 6/1986 Telecom Supervisor Computer Skills SUMMARYOS / NOS: Windows 2000, Windows XP, Windows Vista, Windows ME, Windows 95WFW 3.x, DOS 6.2, DOS 5.0 (25 years)Client / Server Hardware: IBM, Dell, Hewlett Packard, Toshiba (15 years)Server Applications: Microsoft Exchange 4.0, 5.0, 5.5, 2000 including E-mail, Novell Groupware including E-Mail, Eudora E-mail (15 years); Oracle(10 years), Cerner, Peoplesoft,Routers: Cisco 2500 / 2600 Series, 5000 Series (including Voice overInternet Protocol), 7000 Series, Cerent (10 years) . Managed Cisco 2500 / 2600 and 5,000 series Wide Area Networks and Voice Over Internet Protocol (VOIP) networks . Managed Cisco 7000 series SONET installationNetworking: LAN / WAN/ MAN: Fiber, VPN, DSL, Frame Relay, Point-to-Point,SONET, (10 years) . Oversaw multi location Ethernet LAN . Deployed group of Metropolitan Area Networks across the U. S. . Deployed and managed SONET backbone in a CLEC environment . Deployed 30 node nationwide Frame Relay network . Participated in first U. S. deployment of Fiber Optic Cable in municipal sewerage systemsInfrastructure: Structured Building Cabling (BICSI), Ethernet, Wi-Fi,Fixed Wireless (1 GHz to 38 GHz) (20 years) . Trained in BICSI (Building Industry Consultant Services Inc.) standards . Deployed Fiber Optic backbone in large (2 square miles) campus environment . Deployed Ethernet backbones in several campus environments . Managed Wi-Fi (Wireless LAN) backbone . Deployed Fixed Wireless (1 GHz to 38 GHz) network in 12 cities throughout the U. S.Telephony: . Central Offices -- Lucent #5 ESS; Nortel DMS 100, 200, 500; Siemens EWSD (25 years) o Engineered and deployed translations o Designed and deployed classes of service and rate plans o Oversaw deployment and subsequent cutover . PBX - Avaya, Nortel Meridian 1 Options 11C through 81 C, Norstar, 0X32, and CS-1000 Siemens / Rolm 9751, CBX II 8000 and 9000, Comdial Impact, PictureTel (25 years) o Engineered and deployed translations o Designed and deployed classes of service and rate plans o Oversaw deployment and subsequent cutover o Managed nationwide network of more than 1,000 locations including a large campus tenant resale operation . Ancillary Systems - Verint, Call Detail Recording, Dynamic Routing, NICE . lCentrex -- Lucent, Nortel, and Siemens (30 Years) o Deployed nationwide Centrex based network o Deployed Centrex based Metropolitan Area Network o Founding Member, National Centrex Users Group . Call Center Hardware - Nortel Meridian 1, Cisco ICM, Cisco IPCC, Cisco CVP, Cisco Agent Desktop, Cisco E-Mail, Lucent Definity, Siemens Hi- Path (30 years) o Designed, deployed and Managed 15 Call Centers distributed throughout the United States o Pioneered enhancement that utilized Automatic Number Identification (ANI) to dynamically route calls to proper agentsCapacity Planning: . Knowledgeable in Poisson, Erlang, Erlang B, Extended Erlang, B, Erlang C, and other traffic Engineering methods . Planned and deployed capacity for copper, fiber optic, and fixed wireless domestic and international networks . Engineered custom service levels for network of 12 call centers throughout the United States . Engineered custom service levels for nationwide Feature Group B network . Designed and deployed Disaster Recovery and Business Continuity systems.Disaster Recovery: . Specified, Planned and deployed Uninterruptible Power Systems for 22 Call Centers serving 1500 retail locations . Specified, Planned and deployed Uninterruptible Power Systems for 14 hospitals in Southeastern Michigan . Supported Uninterruptible Power Plan for nationwide 6,000 store retail chain Professional Activities, Articles and Publications |Professional |2000- present ASTM, Inc. American Society for Testing and ||memberships |Materials ||and seminars |1999-2000 North American Billing and Collections Agency ||conducted |(NBANC) || |1997-2000 NANC Number Resource Optimization Working Group || |1997-2000 NANC Local Number Portability Administration || |Working Group || |1997-2000 NANC National Number Pooling Task Force || |1999-2000 Industry Numbering Committee || |1992 International Communications Association, Call for || |Innovation Forum || |1991 Institute of Public Utilities, Michigan State || |University "Strategic Use of Caller I.D. and ANI" || |1990 Networld 90, "Implications of Fractional T-1" || |1988 Information Industries Association, New York NY, || |"Strategic Uses of Telemarketing for Delivery Service" || |1988 Hospital Information Management Society, Washington || |DC, "Career Strategies in Telecommunications" || |1988 Probe Research, Inc., Monterey CA "Effective || |Telemarketing for Delivery Services" || |1987 Southeastern Telecommunications Association, Orlando || |FL, Order Processing Automation at Domino's Pizza. || |1987 National Centrex Users' Group, Ann Arbor MI, || |"Effective Use of ACD Technology in a Centrex Environment" || |1983 Computer and Office Automation Expo, Southfield MI, || |"The Interface of Voice, Video and Data in The Office of || |the Future" || |1983 Independent Computer Consultant's Association, "How to|| |Talk to the Telephone Company (Understanding Ma Bell)" || |1987-present Member, Industry Carriers Compatibility Forum || |(ICCF), BellCommunications Research || |1986-present Founding Member and Vice President, Advisory || |Board, National Centrex Users' Group || |1986-present Member, Meridian DMS-100 Users' Group || |1986-present Meridian Users' Association of Michigan || |1981-83 Business Manager and Charter Member, Michigan || |Association for Telecommunications in Hospitals || |1980-84 Member American Society for Hospital || |Engineering || |1980-84 Member American Hospital Association ||Articles and |Hospitals, Vol. 55, No. 19; Gonos, Daniel F. and Weinstein,||Publications |Michael, "Hospital Cuts Costs with Telephone System" || | || |Communications News, Vol. 19, No. 1; Gonos, Daniel F. and || |Weinstein, Michael, "Sinai Hospital Eliminates Phone Misuse|| |and Controls Expenses with Auditing Procedure" || | || |Detroit Business Journal, Vol. 2, No. 1; Gonos, Daniel F., || |"Information Processors a Must for Modern Office" || | || |Business Expo, May, 1983; Gonos, Daniel F., "Information || |Processors and the Office of the Future" || | || |Introduction to Telephony; Stefanski, Sandra and Gonos, || |Daniel F., Copyright, 1986, Electronic Data Systems || | || |Procomm Enterprises Magazine, Vol. 2, No. 3; Gonos, Daniel || |F. "Domino's Pizza Delivers with Call Distribution System" || | || |"A Statement of Position on Caller I.D.," Gonos, Daniel F. || |and Bursick Robert, Copyright, 1990, National Centrex || |Users' Group || | || |Annals of the International Communications Association, || |1992, "StoreFinder: The Development of a Method to Enable || |Customers to Utilize a Universal 7 Digit Number to Reach || |Domino's Pizza Stores," Gonos, Daniel F., Copyright 1992, || |International Communications Association || | || |North American Numbering Council Numbering Resource || |Optimization Working Group, 1998, "Numbering Resource || |Optimization Report to the North American Numbering || |Council," Edited by Gonos, Daniel F., and Willis, Eleanor || |North American Numbering Council, February 2000, "Telephone|| |Numbering Demand by Unified Messaging Services;" || |McClelland, Philip and Gonos, Daniel F. | |
