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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
EXPERIENCE
KRAFT & KENNEDY, INC.
Network Analyst (January 2016 -July 2016)
ConnectWise and LabTech Workflow and Administration console; Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, ConnectWise internal ticketing system and LabTech monitoring consoles and more.
Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more
Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues
Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group
Provide regional local on-site client support, as necessary.
Extensive experience supporting and administering environments with Windows Server 2008/2008R2/2012/2012R2 and Exchange 2007/2010/2013 infrastructure.
Experience with server and network administration, software deployment and MS office. Light document management experience with Imanage and Worldox.
Extensive experience with Windows 7/8/10 desktops; Group Policy and Active Directory administration
VMware 4.1, 5.0, 5.5 and 6.0 virtualization administration. Dell EqualLogic storage administration on EqualLogic PS6000E iSCSI SAN Storage.
Datto Backup Administration and monitoring, troubleshooting backups.
WAFRA INVESTMENT ADVISORY GROUP, INC. (2009 - 2015)
Computer Operations Administrator
Windows Server 2008 & Active Directory administration; User, Computer, and OU management with Group Policy Management Console
VMware ESXi, ESX 4, and vSphere administration and monitoring. VMware Certified VCP on VI3 and vSphere 4.1
DNS, DHCP and TCP/IP administration and monitoring
Exchange 2010 Server Administration using Exchange Management Console. Microsoft Outlook 2003 and 2010 client support
Symantec Backup Exec 11d backups and restores, full and incremental backups of Wafra s network
Dell PowerEdge 2850 Server maintenance support
Light Bloomberg Terminal support
Senior Desktop and Help Desk support for Wafra s NY home office
HP Desktop and Laptop hardware support
Phone adds and moves on Wafra s Nortel Network phone system
VPN and Remote Access Support for Wafra s home users, ensuring connectivity to internal network and directory services
MS Office XP and 2010 support. Assisted with Wafra s migration from Office XP and Outlook 2003 to Office 2010 Standard
Symantec s Endpoint Protection services administration, client monitoring and client software deployment
Blackberry Enterprise Server administration and Blackberry Hand-held configuration and deployment
Inventory and asset control of Wafra s hardware and software
SOFT INC. - TOYOTA MOTOR NORTH AMERICA, NY (2008 - 2009)
Junior Systems Administrator (Contractor)
Windows 2000/2003 Active Directory administration
Lotus Notes R7 Client end user support & Lotus Domino Server administration
Dell PowerEdge Server installation, maintenance & administration
Desktop and Laptop hardware support for Toyota s NY staff
IPass VPN Support/Remote Access Support
Laptop/PC setups & image creation
Mac OS X 10.5.2 client support for web site developers
BrightStar Arcserve Backups on the Dell PowerVault 220 system
Acronis True Image Enterprise Server 9.1 for server image backups
Symantec System Center Administration
Help Desk and Desktop Support
Blackberry Client Setup and deployment
ROBERT HALF TECHNOLOGY - ANIMAL MEDICAL CENTER OF NY (2007 - 2008)
Help Desk Supervisor (Contractor)
Managed 4 Desktop Support Technicians and 2 Systems Administrators; handled the assignment of calls and work schedules
Worked with AMCNY s 3rd party vendors to ensure contract work was completed to specification
Backup administration of AMCNY s Windows 2000/2003 Active Directory administration and Microsoft Terminal Support
Backup administration of AMCNY s Lotus Domino Servers and Lotus Notes R6 Client end user support
MS Office XP and Windows XP Professional deployment and support for AMCNY s end users
NET-A-PORTER.COM (2007 - 2007)
Desktop Systems Administrator (Contractor)
Windows Server 2003 maintenance and administration
Active Directory administration. Added users, groups and OU s, delegation of permissions to resources
Cisco IP Phone setup/Administration on PHONE NUMBER AVAILABLE models, Network Cable routing and Punch Downs
Microsoft Terminal Server support in conjunction with Citrix Metafame 1.8
HP Compaq t5000 Thin Client deployment and administration
Laptop and PC deployment and support, as well as image creation
MS Office XP Support for Net-A-Porter s NY HQ end-users
Candidate's Name , Page 2
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
ADVISEN LTD. (2006 - 2007)
Desktop Systems Manager & Administrator (Contractor)
Windows 2000 and XP client support
Managed two junior helpdesk technicians, providing them with guidance and support on firmwide technology as well as guiding them in providing the best customer support to our end user base at Advisen
Blackberry Enterprise Server 4 administration, Blackberry Device deployment and management
Laptop and PC deployment and support, as well as image creation
MS Office 2000 and Office XP Support for Advisen's end-users
VPN and remote access support, connectivity troubleshooting for road and home users
Interfaced with Advisen's Linux Administrators on issues relating to the domain
THE LANGUAGE WORKS, INC. (2005 - 2006)
Junior Systems Administrator (Contractor)
Windows 2000 Active Directory administration, user and computer add and remove. OU Management
File share creation & maintenance, delegation of permissions
Lotus Notes R5 and R6 client administration. Lotus Domino Server administration and monitoring
Dell PowerEdge 2450 Server installation and maintenance
Dell 210 Disk Array operation and monitoring in a RAID 5 configuration for Language Work's Data
Veritas Backups to a Dell PowerVault 120T tape drive
IBM Laptop and PC deployment and support
MS Office XP Support for Language Work's end-users
Macintosh OS9 and OSX installation and support, as well as Adobe Creative Suite and Quark installation and support
Helpdesk and Desktop support
MOODY'S INVESTORS SERVICE (2004 - 2005)
Technical Support Analyst
Desktop Support
Basic Active Directory administration, user and computer add and remove, password resets
Lotus Notes R5 client administration
Helpdesk inbox call monitoring
Support of Moody's custom applications
Laptop and PC repair, re-imaging, deployment and support
MS Office XP Support
Deployment of approved applications with Microsoft SMS Server, i.e., MS Office XP suite
BARNES & NOBLE COLLEGE BOOKSELLERS (2001 - 2004)
Lotus Notes Analyst / Level 3 Help Desk Technician
Lotus Notes R4 & R5 Notes client and database support
Basic Active Directory administration, user and computer add and remove, password resets
Assisted the Senior Lotus Notes Database Administrators and Developers as well as all College branch offices with any Lotus Notes client and/or database replication issues, configuration settings, Notes Ids, and email replication
Helpdesk inbox call monitoring and desktop support
Support of the Windows 2000 Active Directory migration from Novell Netware based network
UNITED NATIONS HEADQUARTERS (1998 - 2001)
PC Helpdesk Technician
Helped implement and maintain internal help desk at UNHQ NY
Supported a 7,000+ user base while acting as a relay point for the Geneva HQ Server teams
Fielded calls on McAfee and Peregrine Service Center 3, and responded to all incoming help desk email
Lotus Notes R4 & R5 client support, deployment, and troubleshooting. User registration and Notes ID recertification
Banyan Vines network client version 8 basic login troubleshooting and Pistolstar Password sync issue troubleshooting
IE4 and Netscape Navigator 4 Internet browser support and configuration
Dell Optiplex PC hardware and software troubleshooting
Windows 95, 98 and NT 4 OS installation, troubleshooting and support
Candidate's Name , Page 3
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
INFORMATION TECHNOLOGY EDUCATION & CERTIFICATIONS
Completed the MCSA Server Administration 2012 Certification course at the Technical Institute of America
NYU SCPS - Windows Server 2008 Administration - May 2011
MCP Windows Server 2008 Administrator
VMware Certified Professional Training and Certification - May 2009
VCP on Virtual Infrastructure 3 and vSphere 4
Learning Tree International - Aug.13 17, 2001
Lotus Notes Domino R5 Administration Certification Preparatory Course
Lotus Domino R5 Administration Certificate
Microsoft Windows NT 4 Training - Dec.1999 Jan. 2000
MCP Windows NT 4 Server
Broward Community College coursework towards a degree in Microcomputer Engineering 1995 |
