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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLE
Email: EMAIL AVAILABLE
Career overview :
I am seeking a professional position where I can utilize my expertise teamwork and leadership. I have experience in working with enterprise, hospitals and private businesses. I have led and trained employees on various tasks and projects.
SKILLS:
I am proficient with: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Mac OS X, Android mobile devices, iOS mobile devices, Network Printing, Printer maintenance, Active Directory, Microsoft Office products, Wireless Networks, Bomgar, VPN, Citrix, Epic, Virus removal, Cisco products, Hospital peripherals, VMWare, Server repairs, VOIP/Data port activation and troubleshooting, LMS support, SCCM, Data Migration, Technical documentation, Skype for business, WebEx
EXPERIENCE:
December 2016 to
Present
CompuCom Greensboro, NC
Field Service Engineer
Support BB&T satellite offices
Travel to site locations for direct assistance
Trained new employees
Project management for "refresh": verifying workstations have arrived, installed, inventory and have been shipped back to depot
Responsible for software and OS upgrades
Respond to incidents via email, chat, phone and ServiceNow systems
Data Migration of documents, network profiles, network printers to ensure customer satisfaction
Performed account administration with Active Directory
Reimaged user workstations via SCCM 2012
Secured user workstations with Bit locker encryption
Troubleshoot and repair printers (Lexmark)
Troubleshoot network server hard drives
Replaced network switches and routers
Windows 7
Microsoft Office 2010/Office 365
Performed maintenance for TCM (teller cash manager) and TCR (teller cash recycler)
Troubleshoot Citrix enterprise applications
Computer hardware/software repairs
Liaison to companies for best performance
Cisco telephone repair and troubleshooting
Punch-down troubleshooting on data ports
July 2014 to
October 2016
UNC Healthcare Chapel Hill, NC
Sr IT Support Specialists
Support Rex, Chatham, Pardee, UNC, High Point, Johnston, Nash, Caldwell, UNCPN hospitals
Trained new employees
Bomgar remote desktop support tool
Performed account administration using Active Directory
Epic troubleshooting (electronic medical records)
Troubleshoot wireless networks including VPN
Troubleshoot medical devices (label printers, hand held scanners, Dragon microphones, Vocera, peripherals)
Troubleshoot Windows 10, 8, 7, Vista, XP, Mac OS X
Troubleshoot on Citrix\XenApp servers and applications
Proficient in Microsoft Office 2010/2007/2013/2016/365
Respond to high call volumes, email, chat for user support
Monitored tickets using HEAT ticketing system
Migrated user data among workstations
Reimaged user workstations using SCCM 2012
Secured user laptops with Bitlocker encryption
Troubleshoot network printers (Canon and HP) and map network drivers
Efficient troubleshooting Lenovo, Dell, HP, Mac laptops and desktops
Un/Installed various applications for best performance
Familiar with Cisco Jabber and supporting applications
Created knowledge based articles and other information to improve job performance for team
Virus Removal with McAfee and Malwarebytes
Liaison between different departments
April 2013 to
July 2014 Xerox Raleigh, NC
Sr Service Desk Technician
Responded to high volume of incoming calls for Apple products (iPhones, iPads, iPods, Mac computers), email and chat support
Soft Skills
Trained new employees
Performed account administration with Active Directory
Remote assistance with Bomgar
Troubleshoot networks of Wifi and VPN for personal and commercial businesses
Un/installed programs on multiple computer platforms i.e. (Windows XP, Vista, 7, 8, Mac OS X)
Data Migration via iCloud and iTunes Servers
Interface with 3rd Party providers
Graded calls of other advisors using NorthStar
September 2012 to
February 2013
Multivision, Inc. Fairfax, VA
Java Programmer
Create codes for individual and group projects daily.
Program using Core Java, JSPs, Servlets, Struts, CSS, HTML
August 2007 to
May2012
Faith Computer Repair Pembroke, NC
Computer Engineer
Reimaged used computers to be ready for resale using Ghost.
Set up networks on-site for residential and commercial businesses.
Removed viruses from laptops and desktops using McAfee, MalwareBytes Anti-Malware, Avira, Panda, and Norton Spyware.
Set up routers for printers and networks.
Microsoft and Mac operating systems upgrades.
Create databases for customer inventory using QuickBooks.
Microsoft Office 2007/2003
Refurbishing, troubleshoot hardware/software updates and upgrades.
Installed Drivers for differed hardware components
Data Migration of Windows XP, Windows Vista, Windows 7
Set up security cameras for commercial and residential security.
Created Cat-5, Cat-6 network cables
Set up routers and switches for businesses
September 2003 to
May 2007
Tom s Pro Shop and Computer Repair Spring Lake, NC
Computer Engineer
Laptop/Desktop repairs and virus removal.
Performed Software/Hardware installations.
Performed Software/Hardware upgrades.
Data Migration and system installations of Windows 2000,Windows ME, Windows XP
Liaison for companies to improve performance for their businesses
EDUCATION:
2011
The University of North Carolina at Pembroke Pembroke, NC
Bachelors of Science in Computer Science
Minor in Legal Studies |
