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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Gerald pl
Ferguson, Missouri Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Platforms: Microsoft Windows Street Address , Microsoft Windows XP, NT
Proficient with Active directory, debugging troubleshooting and Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook)
Experienced in PC setup and installation, as well as various peripherals
Extensive computer training; including knowledge of multiple networking environments and business software packages.
-Cisco switches and routers
-APC UPS
-Hughes Satellite equipment (Personal Earth Station and DW1000 - Brighton)
Experience
Internet support-Windstream 7/2015- Present
Assist customers with VPN, routers, wireless connectivity
Adjust internet proxy settings
Investigate port connection issues
Restart hotel access point
Monitor agent calls
Technical Support-Advantage Restoring/CVS Contract 4/2015-7/2015
Backup and restored data on desktop and laptops
Removed and added memory
Setup outlook mail profile
Installed local printer access for end users
Troubleshooting citrix login
Account Investigator II-Citi 9/2011-12/2014
Handles customer complaints
Review initial anti-money laundering investigation issues
Reseach database system for potential individuals and refer exact matches to the appropriate compliance teams for further investigation
Investigate end users credit discrepancy; research suspicious activity in customer
accounts
Gather supportive information from a list of internal private databases based on global standard process
Run reports
Posting Safe Deposit Box Payments
Technical support specialist- Monsanto/Syllogisteks 5/2010-1/2011
Assist customers with VPN, routers, wireless connectivity
Troubleshooting problems and conflicts with software, hardware, and network connectivity
Assists clients with running enterprise activation on blackberry device and other conflicts they may have
Performed file restores recovery for end user
Assisted clients in setting up Lotus Notes.
Reconnected end user with Microsoft exchange server to access mail account
Ran malware bytes and trend virus scan on pc with virus threats
Quality review analyst - Swank Motion Pictures/Syllogisteks 1/2010- 5/2010
Ensuring all movie testing is completed successfully and in accordance with swank
best practice
Report sound, image, and language defects found in testing
Access active directory to check client profile
Help Desk- Wells Fargo. 5/2000-9/2009
Modified and tested Help Desk intranet knowledge base system
Unlocked end user token card
Troubleshooting problems and conflicts with software, hardware, and network connectivity
Connected to endusers machine via Citrix remote access
Assist Lead analyst on new branch installations and branch moves
Run script to shutdown Unix & NT server
Documented branch move workflow
Run trending reports
Experience with Service Desk ticketing systems; Remedy
PC Support Technician, Harris Stowe State College 1/1999 -5/2000
Installed new PC's, review, monitor, and upgrade existing PC's
Trained student interns
Provided ongoing support and training for users, to assist with difficulties they may have.
Setup new users account
PC Support Technician, NationsBank.
Configured new PC's and reconfigure older PC models obtain better
functionality
Performed operation system, hardware and software upgrades
Analyzed problems and conflicts with software, hardware and network connectivity
Education
B.S. Degree in Business Administration
Harris Stowe State College, St. Louis, MO 1999 |
