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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Objective
Methodical and reliable banking professional trainer seeking a position with an established company. Bringing strong customer care skills, detail orientation and math aptitude to better serve the bank s employees in a professional and effective manner.
Professional Certifications
Six Sigma White Belt (Aveta Business Institute)
Training Analytics
Instructional Design through Information Mapping
FLASH Design
University of Florida
oTrain the Trainer Certificate Program 2004
oFive Best Ways to Run or Ruin an Organization
oDiversity Seminar 2002-2004
oComputer Programs
o2001 Managing to Have Fun in the Workplace
Seminars
oHow to Deal with People with Tact and Skill
oPike s Creative Training Workshop
oHow to Write Better and Faster
oHow to be a Better Trainer
Institute of Financial Education
oSupervisory Training Program
oSupervisory Personnel Management I and II
oMortgage Loan Servicing
oHuman Relations in Business
o Real Estate Law I and II
American Institute of Banking
oPrinciples of Banking
oAccounting I and II
oBookkeeping
oSecretarial Procedures
oShorthand Refreshers
oManagement Skills for Secretaries
Skills & Abilities
Coaching
Performance improvement consulting
Needs and gaps analysis
Foreclosure/ loss mitigation
Process improvement
On-the-job training
Development of teams/ individuals
Information mapping/ technical writing
Change control coordinator
Customer service/ Claims
Communications
Adult Learning Theory
Instructional Design and research (ADDIE)
Group Process
Bankruptcy/ Research
Loss Analysis
Computer Skills
REALServicing
iCasework
Microsoft Office
Visio
Various e-mail
Scheduling and Rumba based systems
ALSS/Intelliview system and Fidelity/ CPI System
Breeze
ASSIMA
Photoshop
FLASH and Illustrator CS2
Invoice Management
Process Management
FLAWS
ALLRegs
REALDoc
CIS
Professional Experience
BUSINESS TRAINING SPECIALIST, SR. OCWEN FINANCIAL CORP. 12/2012-06/2016
Responsible for the development and facilitation of new hire classroom, on-the-job, and continuing education training/ certification programs related to the Customer Contact/ Default Operations Business. Change Control Coordinator for Customer Experience, Customer Care, Bankruptcy, Research, Payoff, Home Retention Department and Skip Tracing Business Units.
LOSS ANALYSIS, SR. LEAD OPERATIONS SPECIALIST 2010-2012 JP MORGAN CHASE 06/2005-12/2012
ACCOUNTS PAYABLE INVOICE PROCESSING, SR. OPERATIONS SPECIALIST II 2008-2010
VEDOR MANAGEMENT- ASSESE RECOVERY SPECIALIST II 2006-2008
SR. INSTRUCTIONAL DESIGNER 2005-2006
Supporting the hWAMU platform loans in the Loss Analysis Department. Worked supporting the Invoice Processing Department in timely Processing of invoices submitted by vendors. Coordinated training for the Assets Recovery Department. Designed training material that supports the Commercial Loan Services, Retail Banking Services and Mortgage Services at Washington Mutual. The training Materials are designed for e- Learning and Instructor Lead Training.
TRAINER- CUSTOMER SERVICE AND CLAIMS FIRST AMERICAN NATIONAL 1996-2005
Designed and facilitated training for employees and attorneys. Developed and facilitated training for adult learners in a call center environment representing a variety of clients, such as Washington Mutual, Ever Home Mortgage and Cendant Mortgage. Conduct analysis of training needs and skills gaps for department specific training and recommend appropriate training strategies. Prepared and conducted team building sessions and managed special projects. Supported the management team of the departments serviced.
FORECLOSURE SPECIALIST BANC PLUS MORTGAGE CORP. 1986-1996
Team lead over the VA and Conventional foreclosure units within the Foreclosure department; filed insurance claims on damaged properties. Resolved matters between the insurance adjusters and the investors. Complied weekly production reports for supervisors and department managers.
SECRETARY FIRST CITY BANK 1982-1986
Supported the Vice- President of Teller Operations with basic secretarial procedures; performed all functions of various roles including transferred funds, balanced teller, assisted as a back- up teller and vault teller, supply management and records retention. Assisted as an ATM Coordinator in balancing and maintenance the ATM Machines. Submitted reports to the IRS and Federal Reserve. |
