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PROFESSIONAL EXPERIENCEComm-Works, Plymouth, MN 2015 - 2017 IT Project Coordinator - Coordinated with clients, carriers and sub-contrators to meet project requirements - Participated in scheduling calls with project teams, customers and sub- contractors. - Purchased equipment and supplies for job sites - Created work orders and vendor timesheets for Project Managers - Maintained project data in internal database and on SharePoint site - Provided end to end tracking support for equipment and supplies to job sites - Ensured project required deliverables were received and properly distributed - Entered requests for service or project work in system via AlertCompuCom IT Workforce Solutions Inc, Mpls, MN 2013 - 2015 IT Project Coordinator (USBank) - Initiated requests for change or project work in system via ITSM - Coordinated with clients, carriers and sub-contrators to meet project requirements - Participated in scheduling calls with project teams, customers and sub- contractors. - Coordinated project requests for voice/data line installations, disconnects, roll-outs and moves - Maintained project data on SharePoint site - Monitored requests for status, approvals and closureApex Systems, Inc, Minneapolis, MN 2014 IT Project Coordinator (CenturyLink) - Managed Implementation of small site Managed Office/Managed Office Essentials - Provided project support during the implementation and deployment of a new network strategic products - Created and maintained project workbook and coordinated schedule - Facilitated status/scheduling calls with project teams and customers - Coordinated requests for customer voice/data line disconnects - Worked with various cross-functional teams
- Maintained project deliverablesTailwind Voice and Data, Plymouth, MN 2011 - 2013 Project Coordinator/Resource Coordinator - Performed initial triage/troubleshooting with customers via inbound calls. - Entered requests for service or project work in system via NetSuite. - Procured, shipped and processed material returns as needed. - Prepared all billing for customers, vendors and sub-contractors. - Maintained customer data on SharePoint. - Coordinated and negotiated with vendors and sub-contractors for best pricing solutions for our customers needs. - Participated in on-boarding/welcome calls with new customers and conference calls with existing customers. - Provided coordination of customer requests for equipment repairs, voice and data line installations, disconnects, roll-outs and moves nationally.University of Minnesota, Minneapolis, MN 2010 - 2011Broadband Access Project Assistant - Managed and assisted community center personnel by maintaining logs, servicing equipment and other duties. - Troubleshot and resolved hardware/software issues, installed filters and reimaged computers when needed. - Provided assistance to general public with job search, resume writing and researching community resources. - Trained computer users using standard training materials to enable them to meet information and technology needs.Various Temporary Agencies, Minneapolis, MN 2008 - 2010Customer Service Representative II - Assisted existing mortgage customers with selection of banking products best suited for their needs. - Entered orders, patient information and returns in SAP system. - Provided customer base with product assistance via inbound/outbound telephone support.Tennant Company Inc, Minneapolis, MN 2004 - 2008Customer Service Representative II - Processed invoices via EDI transactions on 3rd party web sites. - Entered calls for service and dispatched Service Technicians. - Provided assistance with parts and consumables selection via telephone and email. - Entered orders and returns in SAP system. - Monitored daily open order logs in CRM.EDUCATIONPearsonVUE Minneapolis, MinnesotaCurriculum Emphasis: A+ certification - PassedDigital Career Academy, Minneapolis, MinnesotaCurriculum Emphasis: Coursework to pass A+ certificationCurriculum Emphasis: Coursework to pass Net+ certificationMinneapolis Community and Technical College, Minneapolis, MinnesotaAssociate of Applied Science in Network Administration (99%)Curriculum Emphasis: Microsoft and Novell Network Administration, AS/400,Microcomputer System Maintenance, LAN Service and Support. MicrosoftServer and Applications, Operations and Support, Data Communications, HTML,E-Commerce.Cardinal Stritch University, Edina, MinnesotaBachelor of Science in ManagementCurriculum Emphasis: Human Resource Management, Business Communications,Business Ethics, and Business LawCERTIFICATONSCompTIAA+ Certified Bench Technician |
