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Click here or scroll down to respond to this candidate1.MORRIS O. BOYD
Street Address Banyon Grove Loop
Cary, NC. Street Address
Cell PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
IMPACT
A highly accomplished industry innovator with more than 13 years of networking experience almost all at Verizon, the brand-name, world-wide technology leader. On my journey working in government Network Operations Centers, I've become highly adept at variety of the skills involved with networking, Tech -Support, troubleshooting, enhancing center procedures and processes,, building relationships and getting the most out of interactions.
EXPERIENCE
AT&T DURHAM NC 08/2016-PRESENT
Customer Service/ Teleconferencing
Working with Tier 2 Group on solving customer is with Teleconferencing Issues.
Strong interpersonal and excellent communication skills both written and verbal.
Handle calls from internal and external customers in an Auto- Call Distribution environment.
Working with difference Products AT&T connect,Web Ex,Skype For Business
VERIZON CARY NC 2003-2015
NOC Engineer
Recognized as having good decision making skills and the ability to work in a fast paced 24-7 environment.
Successfully utilized DTI protocol to analyze, diagnose, and restore customer systems, including customer communication regarding support of outage
Tier 2 technical support lead within the Government Network Solutions Service for all legacy Nor-tel TDM & VoIP products performing remote monitoring and testing of Data Circuits from DS0 to T1 Provide remote voice technical support to the field technicians both in and out of franchise.
Remote technical engineer support to field technicians both in and out of franchise. Ability to process complex voice and data, developing solutions for management, business partners and customer
DELOITTE & TOUCHE Atlanta, GA. 2/2003 8/2003
Telecommunications Specialist
Technical network vendor consultant for new product offerings
Selected as project manager of voice and data installations in new construction.
Insured all upgrades and implemented new products
Coordinated customer s problem management, end-to-end testing and actions of all involved providers until service level was resolved.
Research all vendor price lists before committing to quotes. Ensured high level of quality control and customer service
Meet with customers and worked on project teams.
Contract,SLA,tickets,
INTERMEDIA COMMUNICATION/World/Com
Atlanta, GA 1997 2002
Field Engineer
Maintain phone systems and complete related projects.
Ensure high level of quality control and customer service.
Install and support LAN networks including Ethernet, Internet install.
Implement installation of feeds in large campus and environment to support voice and data.
Maintain voice mail systems, Meridian and Bay Point.
Maintain Nor-tel switches 81,61 and Option 11 compacts.
Provide troubleshooting of IBX S/80 switch problems within the central office.
Install telecommunication wiring in internal and external environment.
Perform moves, adds, and changes for variety of customer base
Complete projects ahead of schedule
EDUCATION
NORTHEASTERN UNIVERSITY
Boston, MA.
Certification in Telecommunications Systems Technology
Courses taken include Telecommunication I, II, III, Switching and
Introduction LAN and LAN Labs.
KENTUCKY COLLEGE OF TECHNOLGY
Louisville KY.
Electronic Technology Program, Basic Electronic Training and Principals.
AWARDS
Received General Electric Computer Service Excellence Award
REFERENCE PROVIDED UPON REQUEST |
