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Title Customer Service Manager
Target Location US-DC-Washington
Email Available with paid plan
Phone Available with paid plan
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Summary
Over 14 years of progressive, comprehensive experience as an innovative accounting professional that started in the dental field. Five years of business management experience including budgeting and accounting. Demonstrate ability to make companies more revenue and save on liabilities. Detail oriented, with a proven ability to successfully contribute to company objectives.

Skills
Skills
Account reconciliation
Account management
Bank reconciliation
Account Payable
General Ledger
Exceptional organization
Superior attention to detail
Creative problem solver
Exceptional communication skills
Quick learner
Computer Skills
Microsoft Office:
Outlook, Excel, PowerPoint & Word
Accounting Software:
QuickBooks Pro, QuickBooks Express, ProCas Accounting

FINANCE SPECIALIST - Accountemps   Washington, DC   May 2016   Oct. 2016
Manage the accounts payable, general ledger, cash receipts and bank reconciliation functions for LRG and 4 associations.
Maintain invoices for data entry
Coding and processing all vendor invoices ensuring accurate entry into Procas Accounting.
Maintain event receipts schedules for all associations.
Perform bank and credit card reconciliations.
Maintain general ledgers.
Review and process all employee expense reports.
Handle billing for all LRG clients.
Maintain labor journals.
Prepare and process payroll data for semi-monthly payrolls from appropriate sources as well as retain backup for each transaction for audit purposes.
Record semi-monthly payrolls.
Add all new employees to time and attendance programs.

OFFICE MANAGER & ADMINISTRATOR   Matar Group, LLC   Alexandria, VA   Jul. 2013   Feb. 2016
Assist recruiting in screening resumes, setting up interviews and helping with applications.
Managing residential/commercial accounts: contracts, proposals and billing.
Ensuring all accounts was serviced on time and according to the contract.
Responsible for all accounting records including: accounts receivable, accounts payable, data entry, bookkeeping and debt collection.
Review collection reports to determine the status of collections and the amount of outstanding balances.
Reduced account receivables by 25% to 45%.
Prepare monthly reports on serviced accounts and chemical usage.
Direct and supervise pest technicians  daily activity and routes to maximize productivity.

CUSTOMER SERVICE SPECIALIST   State Farm Insurance Agency   Clinton, MD   Feb. 2012   Nov. 2012
 Balance bank deposits daily.
 Process payments, reimbursement payments, and bank deposits daily.
 Explain auto and homeowners insurance policies to clients.
 Resolve clients  account problems satisfactory in 85% of cases.
 Convince 75% of our clients to stay with the company.
 Met with an average of 30 walk-in policyholders to address and resolve complaints monthly
 Collected all premiums on or before effective date of coverage.

DIRECTOR   Little Cuddle Bears Childcare   Fort Washington, MD   Sept. 2008   Mar. 2010
Maintain a clean and orderly center.
Builds and sustains positive and meaningful relationships with existing and prospective center families.
Accountable for the operation of the center, by ensuing that the center is operating in accordance with Maryland state licensing standards.
Responsible for an educational, caring and safe environment for the children and parents.
Prepare financial pages for presentation to Center Owner.
Collect and report monthly expense variances and explanations.
Compile financial reports pertaining to cash receipts, expenditures and profit and loss.
Prepare tax return annually.

CUSTOMER SERVICE COLLECTION ADMINISTRATOR   Fairfax Radiological Consultant, P.C.   Fairfax, VA   Jan. 2007   Feb. 2008
Consult with attorneys' to agree on settlements on behalf of the patients.
Maintain various financial reports for the department manager.
Supervise department in the absence of the manager with the assistant of the team lead.
Research patients' financial information from different hospital systems.
Fulfill requests for our outside collection agency.
Process credit card payments.

Education
ASSOCIATE OF APPLIED SCIENCE IN ACCOUNTING   University of Phoenix (Online)   2011   Current
 Specialization: Accounting and Finance

CERTIFICATION IN ELECTRONICS/COMPUTER TECHNOLOGY   TESST College of Technology   1999   2000
 Specialization: Electronics and Computer technology

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