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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE
* Dedicated Manager with 30+ years of experience in store operations. Consistently achieves
customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming
operations.
* Respected builder and leader of customer-focused teams; commitment to customer service as
a key driver of company goal attainment. Lead by example and ensure the execution of all store
operation policies.
Areas of Expertise
Store Management Leader of Training and Development
Second In Charge to Store Management Development of new Co-Managers
Lead Co-Manager Teambuilding and Training
Front-End Supervision Budgets
Daily Department Goal Setting SEPR
Professional Experience
WAL MART Colorado Springs, CO
04/2016 to Present
Total responsibility of all store operations, expenses, profit, training, development of a staff of 365
associates. Training, coaching, and developing over 30 management associates. Merchandising,
staging, arranging store for increasing sales. Resolving customers and associates conflicts,
concerns, and problems. Customer Satisfaction.
KROGER - Houston, TX
11/02 to 04/2016
Promoted to manager position to open or close an entire store supervising 185+ employees. Second
in charge to Store Manager and Lead Co-Manager of total store operations. Total responsibility of
all store operations, expenses, profits, and training and development of all associates. Assists in
creating an environment in which customers receive high levels of satisfaction and motivate
employees to deliver top performance. Resolves customer and employee s conflicts. Create displays
and set end caps. Make sure ads are set to plan and work closely with Department Managers to
ensure that product is available and sale items are signed and tagged properly.
Home Depot - Houston, TX 04/05 to 02/07
Department Manager (Lumber)
Responsible for hiring and training all associates for the store. Directed 230+ employees in the top
store in Houston, which had $1.5 million a week in sales. Setting displays and promotional aisles.
Responsible for opening and closing of each department and maintaining high standards of
customer satisfaction and employee safety.
Lowes - Houston, TX 01/2004 to 04/05
Department Manager (Lumber)
Responsible for opening and closing of Department and training of 11 employees. Maintained sales
in both in-store and custom orders. Ensured customer satisfaction and observed proper safety
procedures for customers and employees.
Petsmart - Katy TX 06/2001 to 01/2004
Assistant Store Manager
Responsible for opening and closing the store, hiring and training new employees, increasing daily
budget quotes setting endcaps and displays according to weekly sales plans, ensuring customer
satisfaction.
Randalls - Houston, TX 10/1997 to 06/2001
Assistant Store Manager
Second in charge to Store Manager, responsible for opening and closing the store, training new
employees, total conditions of the store, ensuring customer service and resolving customer
complaints.
Central States Vending - Houston, TX 01/1994 to 09/1997
Owner
Owned and ran the daily operations of a successful Vending Company until I sold in 1997.
Food Lion - Houston, TX 07/1992 to 03/1995
Store Manager
Responsible for total operations of the store from open to close, in charge of 85+ employees.
Directed Assistant Managers to daily duties and delegated responsibilities to proper department
managers. Made sure sales plans and displays were up to company satisfaction, resolved employee
conflicts, maintained customer satisfaction.
Stop N Go - Houston, TX 1983 to 1992
District Manager
Started as a store manager for six months then was promoted to a multi-unit supervisor for four
years. Then was promoted to district manager. As a district manager: responsible for 48 stores
throughout the city, had the first convenient stores with the incorporation of pizza hut, Ms. Fields
Cookies and Taco Bells. Had the first convenient stores upgraded to serve high, up-scale customers.
From 1986 to 1991, had the top district in the company, sales increased, total net profit, top
inventory loss and salaries.
Education and Training
San Antonio College - San Antonio, TX 1976 to 1977
Howard County College - Big Spring, TX 1972 to 1976
Concentration in Business Administration and Law Enforcement. |
