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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
(M) PHONE NUMBER AVAILABLE (H) PHONE NUMBER AVAILABLE
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mailto:EMAIL AVAILABLE
Professional Expertise:
Multi-lingual, self-motivated professional seeking a position as a System admin, System analyst, Desktop admin or any other related IT field, where I can utilize my in-depth computer knowledge for the growth of an organization. Also a minimum of 10 years in the IT field where I have held different seats within this environment. Most of them were: Help desk support, System Analyst, System administrator, Desktop support, Data analyst, and many more
Technical Summary
Microsoft desktop operating systems
Structured cabling
Network standards and protocols
Microsoft network operating system 1&2
Linux operating system
Network technology and service integration
Database development
Linux System Administrator
Uses of Spiceworks ticketing system
Trained users on their computers, software programs installed to their computers, and other computer equipment s
Reimaging computers
Install software and update users computers
Installing and configuring devices
Troubleshooting computers related issues
Remoting users, providing in person helpdesk as well as remotely and other the phone
Maintaining and administering computing environment including hardware, system software, application software, and other configuration
Data backup
Micro-Economics
Problem Solving
Government and states insurance Plans
Social Studies
Language art (writing and reading)
Troubleshooting, and resolving hardware, software, other network and system problems
replacing defective components
Plan, configure and implement network security with latest information systems security knowledge and regulations
Configure monitor and maintain email application and virus protection software
Monitor performance of computer systems and networks
Install printer software on various computer as needed
Providing technical support to system users
Analyze equipment performance to determine the need for repair
Maintain computer parts inventory for emergency repair
Recommend changes to improve computer systems and network configuration functionality
Determine hardware and software needed to be changed
Gather data of customer needs and resolve them immediately
Train users on their computer systems
Coordinate with vendors and company to facilitate purchase
Maintain network function logs, as well as maintenance and repair records
WAN technology and applications
Networking application services/security
Hardware replacement and upgrades
VMWare product
Security camera installation
Anti-Virus, Malware, Trojan &Spyware security
Software upgrades
Install and troubleshooting software issues
Windows (XP, 7, 8, 8.1 and 10) knowledge
Microsoft Office
Languages
English, French, African
Education
ITT Technical Institute Harrisburg, PA September 2013
Associate in Specialized Technology, Computer Network Systems
Honors (Academics and Distinguished), Alpha Beta Kappa (National Honor Society), GPA: 3.67
Work History
One source/ Geisinger Hospitals / Holy Spirits
PA Areas September 2016 to January 2017
Provides computer support to end users and seeks to make improvements through process improvement and quality assurance initiatives.
Provides new and ongoing clinical systems training and assesses current level of knowledge of new users, working with department management to provide additional clinical system education.
Reviews, tests and implements system enhancements and upgrades.
Provides daily support of the application through review of clinical reports, audits, downtime procedures, and troubleshooting.
Maintains communications with hospital staff as it pertains to the electronic health records
Epic new and improved medical system
Trained new teams members on their future roles in the organization
Medical Optime System (OR) From the EPIC System
Medical ASAP System (ED) From the Epic System
Trained Providers, Nurses and Staff members on new medical EPIC system
Took medical minutes
Sharepoint system
Planview system
Preference Card builder for providers
Procedure Logs (thinlog)
Instrument builder (within Epic System)
Freelance IT Contractor Central PA March 2008 present
Troubleshoot and repair computers in person and via remote user
Provide technical advice on hardware and software
Hoover Rehabilitation Mechanicsburg, PA December 2014 May 2016
Assistant System Admin and Medical Claims Reviewer
Help desk, server maintenance and backup, system analyst work on CISCO router
Troubleshoot network connectivity issues and software issues
Upgrading hardware
Contact third party manufacturers as necessary
Desktop, Laptop, Ipad,Mac system troubleshooting
Computer repair, reimaging
worked with windows XP and windows 7
Active directory
CItric Receiver, Antivirus, Antispyware, Antimalware ( installation, configuration, and troubleshooting)
Remote desktop
System Encryption
Break/Fix
Reimaging
Printer support
Replacing devices
Troubleshooting
Deployment of new desktops computers, laptops and printers
Active directory
Skills
Detail oriented
Teamwork
Microsoft Word, Excel, Access
Customer service
Time Management
Computer expertise
Robert Half Carlisle, PA September 2014
IT Technician
Special project at Lancaster Schools removed old computers and replaced with new
Reconfigured new computers with new user info and network systems
Shenker Carlisle, PA February 2014
Apple Computer Project Technician
Troubleshoot returned Apple products and repair (if possible) or replace damaged goods
Following process of replacement or exchange of product, if the warranty still cover it
Hamilton Health Center (Internship)
Medical Health Record Keeper April to July 2010
Provide customer service to patients and organization when needed
Review patient medical record to make sure that it is accurate, and follow up with the patient to obtain the missing information
Entering data in Hospital billing software
Managing accounts payments and invoices by making sure that the information is accurate
Audit and approve or denied claims
Submit medical claims to insurance companies in a timely manner
File documents
Create medical charts
Work with the administration
Exel Palmyra, PA March 2008 April 2014
Warehouse Associate
Safety committee member
Safety supervisor
Performed various warehouse functions as assigned, including inventory
Worked on special projects including quality assurance |
