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Click here or scroll down to respond to this candidateCandidate's Name
Aberdeen, SD Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
HIGHLIGHT OF QUALIFICATIONS:
A.A.S. Computer Engineering Tech
A+ Certified,
Dell Certified Professional,
HP Certified,
Cisco Network Certified,
Konica Minolta Certified,
Exceptional customer service skills.
Experience with busy help desk & desktop support environments.
Highly skilled in troubleshooting & resolution of end user problems.
Excellent verbal & written communication skills.
Strong technical background.
TECHNICAL SKILLS:
TCP/IP
LAN/WAN
Windows OS
Active Directory
MS Outlook
Anti-Virus
Novel Client
Lotus Notes
Norton Ghost
Remote Desktop
VPN
Wireless
PDA
Internet and Web Based Applications
Remedy
Java
Adobe
Citrix
Enterprise Software
Laptops
Hardware Break/Fix, Desktops
PROFESSIONAL EXPERIENCE:
Computer Support Associate Aug-2014- Present
State of South Dakota
Bureau of Information and Telecommunications (BIT)
Provide software and hardware technical support to ensure efficient computer operations.
Sets, installs, configures, and maintains individual workstations
Provide network technical support.
Provide help desk support to resolve caller problems or questions about software, hardware.
IT Support Technician January 2015 Aug 2015
Spherion Inc. Sioux Falls, SD
Windows 7 migration for Avera St Lukes, Aberdeen, SD
Build PCs and Laptops using network image.
Create, backup, copy, User profiles.
Data backup and restore.
Software and Printer installation.
Active Directory: Create, add, move, delete PCs and Laptops.
Field Technician September 2013 January 2014
Field Solutions, St. Cloud, MN
PC rollout with imaging for 270 workstations at VA Hospital, Ft. Meade, SD
Customer Service Agent September 2012 August 2013
TMone, Spearfish, SD
Assisting customers with account products and services.
Manage billing and service issues.
Strong emphasis on sales
Help Desk Technician January 2011 August 2012
Daktronics Inc., Sioux Falls, SD
Supported Daktronics products via phone & remote computer sessions
Service Technician August 2010 - January 2012
AppTech Inc., Spearfish, SD
Break/Fix PC, Laptop, Hardware, Software
Performed virus removal
OS Reloads
Re-imaging
IT Support Specialist December 2006 July 2010
MTI Computer Services, Beachwood, Ohio
The Bank of New York Mellon, New York, NY
Break/fix desktop, laptops, printers
Troubleshoot and resolved network connectivity issues
Resolved Windows & Novell log on problems
Provided support to end users for highly specialized financial sector software
Provided extensive Outlook and Lotus Notes E-mail, Groupware, and Messaging support
Added users & workstations to Active Directory domains
Created local & network user accounts
Reset passwords & restored lockouts
Performed hard drive imaging, software updates, operating system upgrades
Identified & ordered replacement parts as necessary
Liaise with Technical Analysts in escalation of trouble tickets
IT Support Specialist March 2006 November 2006
Elite Technical Services, Ronkonkoma, NY
New York City Transit System and the MTA
Travelled to on-site client locations throughout the NYC metro area
Put users back on-line
Added users & PCs to the domains
Reset lost passwords
Performed printer maintenance
Provided break/fix for PCs, laptops, printers
Troubleshoot network and connectivity issues
Supported Outlook E-mail accounts
Installed operating systems & upgrades, hard drive imaging, software installs
Imaging Technician October 2004 February 2006
Konica Minolta Business Solutions, Long Island City, NY
Networking, installation & implementation of PC workstations (HP, DELL, IBM), multifunction printers and copiers (MFPs), including: fax, E-mail, & scanning functions
Installed & configured document management software, including: creating repository storage, scan to desktop, fax, and E-mail recipients
Provided help desk/field service support for end users
Troubleshoot a wide variety of hardware & software issues
Updated, upgraded, & installed service packs to all Microsoft operating systems
Field Technician January 2004 October 2004
Central Business Solutions, New York, NY
Installed, serviced, supported PCs, multifunction business machines, printers, copiers, fax machines in a networked environment
Troubleshoot a wide variety of third party applications
Installed, configured, supported proprietary document management software
Managed escalations with end users for successful problem resolution
Technical Assistant July 2003 December 2003
Exchange Technologies, Forest Hills, NY
Developed & established customer relationships
Assessed clients computer networking needs
Coordinated computer network design
Assisted technicians with hardware & software installation
Computer Technician, Intern September 2003 December 2003
New York University Computer Store, New York, NY
Installed, repaired, troubleshoot and configured PC & MAC hardware & software
Assisted computer technicians with customer account
EDUCATION :The City University of New York, New - A.A.S. Degree in Computer Engineering Tech (GPA 3.05) |
