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Click here or scroll down to respond to this candidateCandidate's Name , Jr.
8 Battista Court
Sayreville, NJ Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Objective
To acquire a position in which I can make significant contributions. To use my knowledge and skills of computers and technology, to help improve and promote productivity.
Summary of Qualifications
I am a highly dependable IT Technician with strong foundations in computer repair, troubleshooting, and assembly. I am adept at assuming new responsibilities with minimal supervision and skillful with working efficiently under pressure. I am also knowledgeable of the vast and ever-changing Tech world . I possess the ability to communicate effectively.
Technical Experties
Operating Systems: Mac OS X, Windows XP, Windows 7, Exchange Server 2007 & 2010, Active Directory,
VMware Workstation.
Application Software: Microsoft Office Suite 2007/2010, Office 365, AirWatch MDM, Cisco VPN, TCP/IP Protocol, Firewalls, LAN/WAN
Hardware: Maintenance on Lenovo, HP and Dell, Workstations, Laptops, Printers, Fax machines, Routers, Wireless VPN, TCP/IP Protocol, LAN/WAN.
Professional Experience
Feb 15 St. Peters University Hospital
New Brunswick, NJ
Helpdesk Analyst/Desktop Support Tech
Supported multiple user s Doctors and staff Hospital-wide
Handled break / fix tickets and escalations
Manage all types of exchange mailboxes & dynamic & standard distribution lists
Active Directory User/Computers
Setup and tested new Pcs/Laptop for Doctors and Staff
Supported Windows 7/Windows XP/MAC OS, workstations/laptops
Outlook installations & troubleshooting
Upgraded and repaired PC hardware
Worked with Helpdesk Techs to resolve and troubleshoot
network / communication issues
Jan 13 Seton Hall University
So. Orange NJ
Desktop Support Tech
Supported 10,000 user s students and staff Campus-wide
Handled break / fix tickets and escalations
Manage all types of exchange mailboxes & dynamic & standard distribution lists
Active Directory User/Computers
Setup and tested new Pcs/Laptop for students and staff
Supported Windows 7/Vista/XP workstations/laptops
Outlook installations & troubleshooting
Upgraded and repaired PC hardware
Worked with Helpdesk Techs to resolve and troubleshoot
network / communication issues
Keep job knowledge updated - Participate in educational opportunities,
read professional publications, participate in professional organizations, etc.
Apr 09 Aug 12 Lutheran Medical Hospital
Helpdesk Support Tech
EMR/LV2 Physicians Portal Clinical SymUS STAR Sunquest PMM/PHS E-Clinical Works administration/password resets
Active Directory User/Computers TAM-SSO Wallet administration
Created/Removed user accounts for Windows and Exchange
Cisco VPN Remote Setup/Logins troubleshooting
Password Resets VPN/RSA account administration
New Hires/Terminations/Folder access complete account administration
Identifies problems related to the service workstation and recommends improvements.
Aug 06 Apr 09 Sprint Nextel Communications
Union NJ
Inside Sales / Customer Service Representative
Responsible for sales and services of wireless communication products
Selling equipment to walk in consumer traffic
Provided office support for customer service, billing and collecting of all accounts
Trained customers on the use of all new equipment
Reconditioned & repaired all damaged phone units through the TEP insurance dept.
Ranked in the top 10% of telesales nationwide
Consistently exceeded all sales quotas
Serviced 217 accounts each month
Offered, activated and sold upgrades of service
Exceptional account management skill
Education:
June 2009 South Brunswick High School
2010 PC AGE Comptia A+ |
