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Click here or scroll down to respond to this candidateCandidate's Name
Street Address N. Silver Lake View
Traverse City, Mi. Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Summary
Business Goal: To obtain a responsible and challenging position and work with management and customers to obtain a business relationship through accurate work through following policy and procedures set by the Insurance guidelines and underwriting requirements.
Work Experience
Munson Medical Center-Traverse City, Mi.
Operating Room Clerk/Aide & Patient Accounts
February 2014 - Present
Assist in the operating room with equipment, stocking and cleaning, answer calls from Doctors, Nurses, etc. about cases or board emergency cases that need immediate surgery, assist in waiting room answer phone and guiding patients and families to either pre-op or recovery area. In Patient Accounts, I answer phone, take payments or set up payment plans for patients, explain billing process, email billers for status of claims.
Wal-Mart - Traverse City, Mi.
Cashier
November 2013 December 2014
Assist Customers in locating of merchandise
Check out the customer and answer and questions or concerns they might have and direct them to the proper location or pricing
Advance America - Traverse City, Mi.
Store Manager
July 2014 - December 2014
Opening and Closing of the store
Safe balances and drawer balances for beginning and ending of shifts
Scheduling
Profit and Loss Summaries and Worksheets
Marketing
Nationstar Mortgage St. Louis, Mo.
Loan Processor 1
January 2013 - Present
Responsible for timely and accurate preparation of mortgage loan files.
Establish a creative work flow in order to process loan files as efficiently and organized way.
Verifies, compiles and types application information for mortgage loans
Reviews residential loan application file to verify that application data is complete and meets standards, including loan amount, borrower assets, liabilities and length of employment
National Asset (Integrity Solutions) St. Charles, Mo.
Client: Bank of America
Team Manager / Default - Foreclosure
May 2012 - January 2013
Monitor productivity of representatives and generates
Responsible to supervise a team of 15-21 associates that do inbound and outbound calls on delinquent loans to collect the total amount due or review options for modification, partial reinstatement, full reinstatement or repayment plans. If no options apply to the customer than discuss short sale or deed in lieu of foreclosure options. Monitors calls to observe employee demeanor, technical accuracy, and conformity to company policies and coach employee in their behaviors to ensure that quality was being obtained.
Education
Traverse City High School
TBA Vocational Building Trades, Graphic Arts
Interests
Gardening, Yard Maintenance, Light Carpentry, Painting
Special Training
AS400, Unified Director, Lamp, Nice, Fidelity LPS, LPs, Equator, LSAM, TMO, Quantum, Sharepoint, Blitz Docs, Aspect Dialer, Empower, RTA, Enterprise Monitor, Doc it, Quik Doc, LAFA, LADI, Call Center Conductor and Calibration, Speed Ach System.
ISO900, Blood Born Pathology, Right to Know, SPC (statistical process control)
Blue print reading, Inspection, Calibration of gauges
Contractor work, steel & fabrication, electrical & plumbing |
