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Candidate's Name
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Profile:
Actively pursuing opportunities where I can apply nearly 20 years of experience in the areas of Loss, Risk, Check Payment Services and Credit analysis, investigation, and collections. Throughout my career I have been able to:
Consistently hit high production goals (average collection/fraud discovery rate of 105% against annual goal).
Ethically handle large quantities of confidential financial information (domestic and international vendors).
Successfully lead the integration of several new processes and systems into the department, and subsequently train and mentor new and transitioning employees.
Work cross-functionally across several key departments and executive positions to ensure regulation compliance, quality, and transparency.
Experience:
Loss Analyst II March 2010/Present
Global Payments, Inc. Owings Mills, MD
Secured over $128,000 in credit-card processing payments on delinquent merchant accounts in FY16, achieving a 142% collection rate against personal annual goal.
Progressively took over check-payment collections (from March 2016   August 2016). Collected $74,775 in bounced checks in first 6 months, achieving a collection rate of 335%.
Pull and compile data for Canadian Collections report (0-30, 30-60, and 60-90 day collection periods), and distributed to Loss, Risk Investigations, Accounting, and Credit teams, including SVP of Worldwide Operations.
Train new hires from Loss team (1 week) and Risk team (half day) on Loss Analysis process and systems. Provided guidance and clarity on any initial questions they have.
Identify potential risk issues on merchant accounts based on collections trends and model of their account set up, and collaborate with Risk Analyst and Investigations teams on any arising matters.
Release all reserve and merchant funds when collections issues are resolved. Partner with internal departments on requests to debit or credit merchant accounts based on merchant standing.
Risk Analyst January 2009/March 2010
Global Payments, Inc. Owings Mills, MD
Monitored merchant deposit activity through Risk Net system to identify both fraudulent and high-risk transactions (based on merchant processing history, business model, etc.).
Investigated red flags by validating suspicious transactions with merchants and issuing banks (request invoices, consumer receipts, etc.).
Assessed potential risk issues on merchant accounts based on requests from Loss Analyst team, and collaborated with Credit Underwriting team on any arising matters.
Loss Analyst I September 2007/January 2009
Global Payments, Inc. Owings Mills, MD
Consistently exceeded monthly and annual credit-card payment collection targets (100%+ overall collection rate) on delinquent merchant accounts.
Identified potential risk issues on merchant accounts based on collections trends and model of their account set up, and collaborated with Risk Analysts and Investigations teams on any arising matters.
Released all reserve and merchant funds when collections issues were resolved. Partnered with internal departments on requests to debit or credit merchant accounts based on merchant standing.
Chargeback Analyst I June 2006/September 2007
Global Payments, Inc. Owings Mills, MD
Responsible for resolving first chargeback and first reversal cases in a timely manner.
Account Representative November 2003   June 2006
First Collect, Inc. Sparks, MD
Collected and negotiated payment arrangements for delinquent accounts not covered under medical insurance, while adhering to FDHA rules and regulations.
Coordinated and incoming correspondence process, and maintained accurate claims information
Collections Specialist August 1997   August 2003
Bally Total Fitness, Towson, MD
Education:
Franklin Sr. High School
High School Diploma
Additional Skills:
Microsoft Excel, AS 400, Risk Net System, Oracle, Lexus Nexus Accurint user. Hippa and Fdcpa Qualified
Certification and Awards:
Administrative Services Star Q1-Fiscal Year 2012
Certificate for $100.000, 000.00 goal Febuary-2006
Certified Professional Collector April-2005
Valuable Service Award for 5 Years with Bally Total Fitness August-2002