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Title Seasoned HR Professional
Target Location US-VA-Richmond
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Candidate's Name , MBA -         6418 Kings Crest Court - Chesterfield, VA - PHONE NUMBER AVAILABLE, EMAIL AVAILABLE


                                       HUMAN RESOURCES EXECUTIVE





         Transforming Cultures, building                                Strategic Human Resources Planner
   department/organizational infrastructure and                         Training & Development & Facilitation
         Engaging Employees Proactively                                 Succession Planning & Development
                                                                        High Performing Talent Acquisition
Executive Human Resources Business Partner, who
                                                                        Employee Relations, Diversity & Inclusion
has successfully increased employee productivity
                                                                        Attrition Reduction by 50%
through high level training and development modules.
                                                                        Performance Compensation Programs
Attract and retain high potential talent with a thorough
consistent selection/onboarding process. Develops and                   Employment Law Expertise
implements executable strategy that motivates teams                     Mass recruiting 240 employees a month
individually and financially to exceed the corporate
objectives.




EDUCATION
Strayer University   MBA                                                         December 2011
Strayer University   Bachelors (Business Admin/HR)                               September 2008

CAREER ACCOMPLISHMENTS

The Minacs Group, HR Manager (600 seat call center)   2014   Present
     Serve as a key member of Minacs HR leadership team to corporate with dual reporting to Site Executive,
      Regional Country HR Manager
     Manage a team of 5 HR professionals responsible for high level ramp recruiting and daily HR tasks
     Create Strategies to decrease attrition by improving employee workflow productivity and implementing
      effective organization design, change, management and recruitment strategies.
     Participate in unemployment hearings/appeals
     Manage the recruiting functions and implemented strategies for high volume ramp recruiting
     Decreased attrition working with team leads, enforcing policies while training and developing
     Partnered with the Site Director, Training Manager, and Operations Manager implementing processes to meet
      and/or exceed client expectations that result in increased revenue
     Conducted HR and operational audits to ensure departments were in compliance

Envoy of Westover Hills   Long Term Care Facility, HR Manager (Multi-Facility)   2009   2014
     Provided insight and director to the Executive Director, Director of Clinical Services and managers in
       resolving employee relation issues, providing guidance in the disciplinary process.
Candidate's Name , MBA -         6418 Kings Crest Court - Chesterfield, VA - PHONE NUMBER AVAILABLE, EMAIL AVAILABLE


        Administered employee relations activities, including employee counseling, EEO/AA, employee recreational
        activities, policies, and employee orientation; Developed and presented recommendations for change.
        Monitored salary rates and grading with the company to insure internal and external equity.
        Organized and administered staff consultation and grievance procedures.
        Advised managers and employees on staffing policies and procedures.
        Travel to remote sites to assist with human resource issues and train new human resource representatives.
        Manage and process payroll and employee benefits.




                                           Candidate's Name  - Page 2


Startek, Inc. (Call Center)   Director of Human Resources, 2008-2009
      Managed an HR Department of 6 HR Professionals overseeing high level recruiting
      Take necessary steps for development and implementation of new policies to drive increased revenue
      Take the leading part in various parts of payroll management, recruiting and training with adequate labor
       relationship for ensuring policy acquiescence with various factors like applicable bills, rules and regulations
       worked out lots of discussions with the company vice president, supervisors and managerial staffs.
      Took necessary measures to reduce potential candidate turnover charge from 80% to 30%
      Provided necessary teaching to guide newly appointed personnel to handle employee relation challenges
       through customized trainings.
      Assisted the organization with outplacement/downsizing events   providing career readiness tools; resume
       development, interviewing skills and job search techniques.
      Elevated employee morale and increased confidence through communication forums, employee opinion
       surveys and open honest communication during times of change.

Poplar Springs Hospital (Mental Health Hospital)   Human Resources Generalist, 2006-2007
     Strengthened the relationships with functional departments, making HR a strategic partner in process
       development, staffing and assisting with employee relations.
     Developed and evaluates recruiting resources and strategies to attract quality candidates
     Advised managers on staffing and candidate selection.
     Analyzed relevant market factors, including compensation packages, shift differential and sign on bonus.
     Strive to maintain budgetary goals set by administration.
     Manage benefit programs (medical, sick, vacation, FMLA, workers compensation)

Prologistix/Resource MFG   Sr. Recruiter/Operations Manager, 2004-2006
     Launch and executed new production brand of business to local vendors
     Analyzed and improved recruiting techniques and selection process to attract quality candidates.
     Established external business relationships for current and future service.
Candidate's Name , MBA -        6418 Kings Crest Court - Chesterfield, VA - PHONE NUMBER AVAILABLE, EMAIL AVAILABLE


        Handled client requests of all production and manufacturing vacancies.
        Ensure all employees are in compliance to company policies/procedures and OSHA Guidelines.
        Manage customer invoicing and billing; follow up calls pertaining to invoice age reports.
        Trained newly hired recruiting managers.

Capital One   Recruiting Associates, 2000-2004
     Act as a liaison and Mentor for new associates hired as recruiting associates.
     Engaged in department projects involving technology and process improvements.
     Assist recruiting managers with sourcing for potential qualified candidates.
     Generate reports to involve associate call volume, calls per individual, call peak time and calls missed
       ensuring that proper phone coverage was in place.
     Assist potential candidates with travel logistics.
     Administer timed cognitive and non-cognitive testing exercises to potential new hires.
     Generated new hire letters, processed new hire paperwork and sent benefits package.

Memberships/Associations
A Member of Senior Professional in Human Resources (SHRM).

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