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Click here or scroll down to respond to this candidateCandidate's Name
Street Address West 37th Street Ashtabula, OH Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE PROFESSIONAL SUMMARYOutside Sales, Business Revenue Generation professional with proven abilityto drive business growth through aggressive sales initiatives that deliverrevenue growth, market share, penetration and profit. Well versed in thecommunication, hospitality and client services industries. Highly skilledin key account management, relationship building and working effectivelywith corporate decision makers and diverse clientele. Self-motivated,creative, consistent top producer pragmatically focused on value-basedselling and business benefit capture. Key skills include:|Direct / Consultative / Solution Sales |Key Account Management ||Sales Presentations / Initiatives |New Business Development ||Cold Calling / Telemarketing |Relationship Building / Marketing ||Report Preparation / Generation |Contract Negotiations / Pricing || |Strategy ||Motivator / Coach / Mentor |Diverse Customer / Client Populations | PROFESSIONAL EXPERIENCECox Communication, Inc., Parma, OH 2007 - PresentPrivately owned subsidiary of Cox Enterprises providing digital cabletelevision, telecommunications and wireless services in the United States.Outside Sales RepresentativeReport to Residential / Retail Sales Manager. Full scope accountability forcustomer accounts from contact, needs assessment, quotes, install, closeand quality assurance follow-up. Representative accomplishments include: . Received the coveted Winners Circle Award for 3 consecutive years, 2009 - 2011, as the region's top sales producer. . Named Top Performer in department for 2012 by generating the highest sales on all product offerings. . Exceeded 100% of sales goals over the last 5 consecutive years. . Selected by management to coach and mentor new Associates due to experience, success, work ethic and willingness to invest time and effort into their development process. . Selected to solo-manage major mutli-unit apartment complex project from scratch, which resulted in >90% successful resident install close result. . Spearheaded sales and promotional events such as "movie night" and "give a ways" at Senior Living facilities and apartment complexes to promote good will, social interaction and positive community relations. . Accurately prepared daily sales reports in a timely fashion, covering time, travel, customer and account status. . Worked independently and effectively, completing all assignments irrespective of time and day to resolve problems and assure quality customer care. . Actively participated in and at times led team goal-setting, problem resolution and training meetings. . Trained and coached senior citizen clients and prospective clients in computer literacy classes with emphasis on data mining and internet surfing.Time Warner Cable, Cleveland and Ashtabula, OH 1997 - 2007Nation's second largest Cable Telecommunications Company that operates in29 states and has 31 operating divisions.Sales Representative 2003 -2007Sold cable and internet connection services to potential residentialsubscribers residing in a four county assigned sales territory.Representative accomplishments include: . Successfully transitioned from Call Center inside sales to outside sales, consistently exceeding annual goals by 10-20%. . Incurred no lost time accidents and sustained excellent driving record clocking >30K miles annually on company related business. . Learned and utilized two billing systems during transition from ECI to Adelphia while concurrently working with new company policies, procedures, products and programs. . Reduced costs by securing company equipment at account close, resolving billing issues and qualifying new customers in highly mobile residential apartment customer base. . Effectively sold and managed customer base within a contiguous four- county area which included ~ 1K households.Customer Service Representative 1997 - 2003Resolved inbound calls, including billing, sales, pricing, up-sell, cross-sell and customer service. . Trained and oriented new hires on company products, procedures, and protocols to assure customer service standards and goals were consistently met and maintained. . Analyzed, prepared and distributed reports as required to assure accurate and timely documentation of activities for management review.Fair Oaks Holiday Inn, Fairfax, VA 1996 - 1997Largest international hotel group by number of guest rooms.Front Desk RepresentativeManaged all direct customer service transactions, including reservations,check-in / check-out, financial, matters, service amenities and security,utilizing tact and social sensitivity at all times.Loctite Corporation, Solon, OH 1995 - 1996Global manufacturer of high performance, multi-application adhesives,sealants and coatings.WarehousemanCompleted shipping and receiving duties. Worked with hazardous wastematerials.Unison Transformer Services, Ashtabula, OH 1985 - 1995Disposed and recycled used transformers in conformance with governmentHAZMAT and environmental regulatory compliance requirements.Lab TechnicianWorked in the company Laboratory on a variety of business-related projects.Operated a fork lift truck. EDUCATION Completed three years toward Bachelor of Science (BS) in Telemarketing / Broadcasting Kent State University, Kent, OH |
