Candidate Information Name Available: Register for Free Title collections/customer service team lead Target Location US-AZ-mesa Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address
EMAIL AVAILABLE

                      Summary
Organizational Leader with 15+ years of experience operations management and diversified background in a call center operations with a strategic mindset extensive financial,process and compliance
management experience.

                       Areas of Experience:
Customer Service,Talent Acquisition,Team building,Collections Change Management,Compliance,Staff Development and Training
                        Employment History
C.A.G Acceptance:
2011-Present
Collector/ Customer Service/Lead
I currently work past due and current auto-loans.My duties currently require me to skip and find customers by calling references and using skip tracing tools such as fastdata accurint.I also
prepared accounts for repossession.Also trainall new collectors on our systems and review accounts with collectors.And run daily reports on each of the collectors production numbers

Fireside Bank ,Phoenix Az
2010-2011
Sr:Collector
I worked charge-off auto loans.My duties required me to skip find customers by calling references and using skip tracing tools such as fastdata and accurint.I also prepared accounts for legal actions

NationWide Credit Inc:Phoenix AZ
2009-2010
Sr Collectors
Duties included but were not limited to assisting in managing work 10 collectors,escalated calls well managing my own collection accounts.I collected on charge bank cards for American Express.This
required me to skip and find customers by call references and using skip tools such as accurint and fastdata

A.R.S National Services ,Phoenix Az
2008-2009
Collection Supervisor:
My duties included but were not limited to preparing and delivered reviews,updated and tracked employee records and attendance.Managing a team of 10-15 collectors working different collection
portfolios.Monitored collectors to insure company and client requirements were met.Set monthly collector goals to insure team and site revenue objectives were achieved