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Street Address
Phone PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE
Objective / Summary of Qualifications
A Highly self-motivated professional who is attentive to detail and results with an exceptionally
strong background in regional sales management, counseling, dispute resolution, training,
education and client retention. A goal driven leader and decision maker who can and will
improve the bottom line of an organization.
Education
Doctoral Work in Higher Education Administration 2008
Community College Administration
University Of North Texas, Denton, TX.
Master of Liberal Art 2005
Southern Methodist University Dallas, TX.
Master of Science Clinical Psychology 2002
Southern Methodist University, Dallas, TX
BS Psychology/ Business Management 1985
University of Arkansas Pine Bluff, Pine Bluff, Arkansas
Professional Experience
New Vision Counseling Centers, Dallas, Texas 2004 to 2016
Regional Vice President of Operations/Sales
Job Description:
1. Oversee operations and management in 6 locations
2. Traveled to meet with managers in each location for monthly site visits to ensure
consultants/managers and sales team meet quota for annual revenue
3. Monitored company's customer service procedures to meet standards that reflect the
company's mission statement
4. Awarded managers and staff for the retention of new client contracts
5. Established a data base of new clients/ companies that are in need of consulting and
counseling to enhance their bottom line revenue
6. Accompanied and assist managers with large contracts in assessment the need/
process to secure new accounts
7. Provided conflict resolution to managers and counselors to promote a healthy work
environment remotely/on site, to promote good communication channels to get the job
done
8. Monitored managers with a "Get The Job Done" spirit to ensure time effectiveness for
annual quotas
9. Quarterly reported quota progress to CEO, to determine new direction if needed to reach
annual quotas for bottom line revenue
10. Managed management with a goal of "Community Service Giving" encouraging
participating in the Annual Back to School Drive, providing school supplies , clothes and
shoes for community children and using recruiting techniques to promote students for
universities and junior colleges
11. Sponsored the "Annual Hot Dog Roast a day of fun and food, for the community
children, before returning to school after summer programs
12. Trained managers to encourage and mentor students, provide tutoring in reading,
science and mathematics during the summer program
13. Weekly Monitored managers and staff of the Annual Summer Mentoring program to
ensure a safe and healthy learning environment
14. Monitored each office to ensure proper use of equipment to deter overspending to help
bottom line revenue
15. Managed the reentry program for Adults returning to Junior Colleges and Universities, a
program developed by the company's CEO. in memory of his father, who was a college
administrator and community leader
16. Developed student curriculum for the Adult Reentry Program and advised resources
offered on college campuses for financing the experience of Higher Education
17. Monitored resources given by New Vision Counseling Centers to tutor returning adults in
science, reading, and math to prepare them for admission exams
18. Taught resource classes to adults reentering the University environment by using
internet to secure scholarships and community grants
19. Used community relationships to raise money for scholarships and financial support for
the university
Great Protective Insurance Association Pine Bluff, AR 1997 to 2002
President
Mesquite Children Clinic, Mesquite, Texas 1988 to 1997
Physician Recruiter/ Office Manager
P.K. Miller Mortuary Inc. Pine Bluff, Arkansas 1984 to 1988
General Manager/ Funeral Director/ Mortician
Jefferson Regional Medical Center 1981 to 1984
Phlebotomy Lab Manager
Professional Licenses and Certification
Licensed Mortician (nationally)
Licensed Funeral Director
Licensed Cosmetologist (Texas)
Registered Sports Counselor
Certification in Education and Dispute Resolution Compliance Senate Bill No. 1436
Certificate in Alternative Dispute Resolution Senate Bill No. 1436
Certificate in Mediation Compliance Senate Bill No. 1436
Certificate in Religion and Dispute Resolution Compliance Senate Bill No. 1436
Certificate in Advance Mediation/Negotiation Compliance Senate Bill No. 1436
Certificate in Domestic Relation and Dispute Resolution Compliance Senate Bill No. 1436
Professional Affiliations
Texas State Board of Examiners for Professional Counselors
Texas Association of Mediators, State Bar of Texas A. D. Section
National Society of Selected Morticians
National Society of Funeral Directors and Morticians
Texas Funeral Director Association
Arkansas Funeral Directors Association
Texas Cosmetologist Association
The Conference of Funeral Service Examining Board of the United States Inc.
Extra-Curricular Activities and Memberships
Founding Member of National Campaign of Tolerance
Life Member of University Of Arkansas Pine Bluff Alumni Association
Life Member of Southern Methodist University Alumni Association
Life Member of Southern Methodist University Chapter Psi Chi the National Honor Society of
Psychology
Life Member of Dallas Chapter Phi Delta Kappa International
Member of St. Luke Community United Methodist Church Higher Education Scholarship
Committee for College Students
Member of St. Luke Community United Methodist Church Student Honor Roll Committee
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