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Street Address
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Qualifications Summary
Highly personable Customer Service Professional with over eight years of experience in
account management, payroll, and call-center operations within the lawn care, lending and
the temporary employment industries.
Talent for identifying customer needs and presenting appropriate company product
and service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up,
leading to increased repeat and referral business.
Track record of assisting in the design and implementation of reporting procedures
that reduce labor costs and improve customer-satisfaction ratings.
Expertise in resolving escalated customer service issues.
Secured several company achievement awards for delivery of exceptional customer
service.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel,
Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).
Professional Experience
Adecco Employment Services- Auburn Hills, Michigan 4/2008-10/2009 (1 year 6 months)
Call center operations
Working in financial call center assisting Credit Union members with banking needs.
Working on a dedicated team dealing mostly but not only with Hawaiian Credit
Unions.
Promoted to the dedicated team after only three months of employment.
Consumer lending, soft sales, member escalations, web chat and email support
experience.
Responsible for processing home and auto loans for credit union members.
Target Inc. Auburn Hills, Michigan 10/2007-12/2008 (1 year 2
months)
Flow Team
Worked on a Team of 40 to unload the shipment for daily operations.
Set up and supervised set up of displays, according to work order specifications of the
manufacturer.
Received outstanding positive comments from team members on employee reviews,
as well as exceptional feedback from senior management.
Maintained inventory and stock of the cosmetic department on a daily basis.
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Professional Experience Continued
Oakland Press Inc. -Pontiac, Michigan 4/2002-12/2007 (5 years 8 months)
Inserter
Operated press machinery, and mailroom functions for the daily newspaper.
Observed feeding operation and stopped feeder mechanism to remove defective
plates.
Trained new employees in running the press separating daily ad's, and daily mail.
Maintained daily quota for press activities.
Responsible for ready newspapers production for delivery.
Labor Ready Inc. -Pontiac, Michigan 6/1998-4/2002
(2 years 10 months)
Customer Service Representative II
Responsible for payroll, recruiting and cold calling.
Managed a team of twenty to thirty people on a daily basis, and prepared them for
work orders.
Responsible for transport to and from sites for multiple workers for supervised
events.
Occasionally responsible for closing of the branch and daily operations.
Calculated daily hours and processed paychecks.
Responsible for obtaining new contracts building and maintaining relationships with
potential employers.
Responsible for background checks and drug testing as needed.
Walgreens Inc. Pontiac, Michigan 12/1996-5/2001 (4
years 5 months)
Pharmacy Tech
Worked in a retail setting filling prescriptions and processing claims.
Accurately and efficiently preparing prescription orders.
Verifying prescription information and dosage.
Entering patient order information into the pharmacy system.
Providing quality customer service to patients and other health care providers.
Oakland Technical Center NE
Certificate in Web Design
Enrolled in advanced courses in web design, and computer operating systems.
Coursework toward an Associates degree in Web design
Baker College
Associates
Major in Web design
Trouble shoot IT issues
Member of Student Counsel
GPA 3.5
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