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PHONE NUMBER AVAILABLE EMAIL AVAILABLE . Cave Creek, AZ Street Address
https://LINKEDIN LINK AVAILABLE Senior IT Consultant (PM, BSA, QA, and Technical Writing) Specializing in Business, Financial, and Healthcare Information Systems & Information Management Information Technology Specialist Will Bring Great Talent and Experience to New OpportunityI am a professionally awarded IT specialist with 15+ years of IT experiencein healthcare, medical, financial, state and federal government lines ofbusiness. My work as a Project Manager, Lead BSA, Lead QA, Sr. Tech Writerand Senior Consultant has given me the perspective of almost each member ofa project team. This is very useful to me as a PM when adding resources,tasks and time needed. I have worked as a PM in a PMO so I have insightinto questions and requests they may have as I manage a project. As an ITConsultant, I have had opportunities to learn many types of client servertechnology solutions, data warehouses and data marts, all the Microsoftproducts, Oracle and a host of IT EMR and EHR software products. Working inPharmaceutical and Healthcare IT earlier in my career and recently duringthe Electronic Healthcare Record conversions, I gained new experience inHealthcare IT (PBM, RFP, Coding, Meaningful Use, Medicare, Medicaid, HealthInsurance changes, and learning new US Government Rules, etc.). I havesenior level experience as a proposal reviewer and writer for State andFederal Healthcare Agency contracts as well as with the Department ofDefense (DoD). I am experienced with several project managementmethodologies (SDLC, Clarity, HPPM, Agile, and Waterfall) but with theexperience I have, I can use any tool to manage a project from start tofinish and produce reports as needed. I have the experience and confidenceto lead and mentor teams, ask the right questions, and evaluate the risks.I won't always have all the answers but I have the training and knowledgeof where to get the answers most of the time.Professional ExperienceIndependent Consulting 6/2014-PresentSpecializing in Information Technology associated with Finance, FederalGovernment and Healthcare IT. Technical writing of proposals, RFPs, andRFIs in IT, Department of Defense (DoD), Financial and Healthcare lines ofbusiness as well as preparing associated research, presentations, handouts,agendas, or other communications. Training various Project Management andTesting Methodologies by doing presentations and Q&A. Preparing testingdocumentation and training associates on how to use requirements to planand write test strategy documents, test cases, set up test environmentaccording to dates/cycles, and identify test data needs. Discuss with theteam the importance of rapid defect management and align on dates to insureUAT begins on time. Working as Release Manager and package releases for GoLive. Working on social media project by doing statistical research onexisting social media to plan marketing and roll-out of new campaigns.Volunteer at AASK (Arizona Foster Care Program): Arizona has a serious over-population of foster children. I work to write grants, volunteer to visitwith the children, take them on outings and devote any extra time I have tohelp in any way possible.Xerox Corporation (FTE) 2013-2014Senior Writer, Government HealthcareAs a Senior RFP Writer, our team would bid and receive RFPs from Stateagencies. Since I had the most experience in pharmacy benefit management, Iwould write the PBM sections. We would get back together as a team a weeklater to see where we are and when to turn sections over to proofreaders.Our goal was to win the business to run the entire Medicaid and Medicaresystem for the respective state including staffing and all processingonsite at their site address. I would still be working there had there notbeen a reduction in force due to the economy.Xerox Corporation (FTE) 2012-2013Senior Healthcare Consultant PM at 3M, various hospitals and universitiesDirected project management end-to-end activities from kick off toimplementation for our business partners. Depending on our business partnerand/or client's need, this also included management of client interactionsand support, technical resource management, status updates, end-to-endtrouble/issue ticket resolution, and communications . Managed engagement for 3M 360 Encompass System, which merges clinical and financial data for point-of-care ability to analyze, supplement, and proactively execute on key data. . Encouraged and engaged client to move forward with CDI following 360 Encompass in order to have continuity . Headed technical client engagements in support of clinic and hospital chains with anywhere from one to hundreds of sites; led projects valued up to $5M and teams of up to 150 staff members/resources. Took initiatives end-to-end, including on-site project kickoff, requirements gathering, testing, go-live implementations, and ongoing client support to ensure alignment of system with client expectations and Meaningful Use deadlines.Xerox Corporation (FTE) 2012-2013Senior Healthcare Consultant for Exact Cost at Client Mayo ClinicCoordinated with software vendor on implementation of ExactCost to provideMayo Clinic with efficient tools for evaluating costs and determining end-to-end needs for laboratory testing. . Simplified updates to ExactCost vendor tool by developing Access databases for data import and sorting. . Created reports to track tests completed on specific instruments, calculate supplies, determine test cost and time requirements, and provide HR with data to calculate pay rate. . Managed build of Molecular & Cyto Genetics laboratory, including database load, data migration, and end-to-end QA review. . Handled file setup, verified availability of inventory for tests, and ensured tests were mapped to correct instrument.Catholic Healthcare West (FTE) 2010-2012Business Analyst PMOOversaw research, due diligence, and project proposal development forselection of critical hospital technologies and EHR software applicationsfor 42 hospitals and clinics; controlled annual budget of $150K interfacedwith vendors, and negotiated pricing. Bridged communication betweenclinicians, IT, and vendors. Represented PMO on EHR and EMR teams. . Held key role in funding approval and decision-making as technology representative on Project Review Board. . Authored PMO policies for data migration, data conversion, and other critical SDLC procedures. . Performed due diligence on technology hospital products, including GE, MobiLab, PEMsoft, Merge CPAC, and Teletracking. . Evaluated EHR applications for usability, efficiency, reporting, security, privacy, costs, maintenance, and Meaningful Use. . Reversed backlog of project proposals within three months of hire by improving adherence to RFP requirements by other teams and building cooperation for more timely delivery of proposals to enable thorough review within deadlines. . Technical writing and developing standards of document templates for data migration, project planning documents, QA documents. I was responsible to develop the standard document then we would meet to discuss and get feedback from customers.Blue Cross Blue Shield (Contract) 2009-2010Business AnalystWork with users to extract and document business requirements for new BCBSinsurance product CMS/Medicare Prescription Drug Program (PDP) along withupgrade to HIPAA 5010 and EDI Files 235 and 237. . Assisted with project management, resource management, and gap analysis; coordinated with external vendors on testing and receiving claims from medical claims clearinghouses; and provided team training on QA test planning using Quality Center. . Performed an audit of the project to insure they would pass a live on-the- spot audit in the next few months.American Express, Phoenix, AZ SEVERAL Positions, 3 yrs contract/3 yrs FTE 10/2006-09/2009Lead Business Systems Analyst-FTLed internal technology projects for financial applications and oversawonshore/offshore team of up to 30 program analysts in researching financialqueries and implementing system updates. Managed disaster recovery programto ensure business continuity. Worked on largest project implementation todate at American Express to replace the home developed EPIC Financials withClarity Project Management and Clarity Financials. This was a major projectinfrastructure, integration and migration and cost American Express upwardsof 8 Million Dollars.My team was in charge of month-end reconciliation of vendor payables,receivables, and billing/revenue cycle, including SOX compliance. . Led migration to Clarity using SharePoint as collaboration tool. . My team (6 onshore and 6 offshore programmer analysts) managed all month- end processing of vendor account receivables and payables as well as reconciliation. We were using the system developed by American Express mainframe programmers many years ago called EPIC. It required us to do a lot of manual intervention to make sure everything was correct and many times we would get very far in the process when we discovered an error which we would have to then back out and rerun. So we were very glad to join the team to get Clarity Financials on board. At the time of bring Clarity on board, that was the largest project undertaking American Express Technology had ever experienced. It lasted nearly two years but we finally got it in and working and it was very rewarding. . Defined requirements for new Disaster Recovery Program and developed program training for 500 associates. . Recognized with company's Technology Excellence Award Nomination for creating the New Disaster Recovery Program using SharePoint as the front end.American Express Technologies (Contract) 6/2003-10/2006Project Manager/ConsultantWorked with marketing and development to produce new credit cards andfinancial products. I was responsible for leading our team from inceptionthrough to completion on internal technology projects for financialapplications. I worked closely with the PMO to insure we met allexpectations on time for our production go live. I worked as the liaisonbetween our business partners and our technical team. Manage audit trailand assist users with user acceptance testing. Manage the new productlaunch. Managed funding, preproduction and production checkouts. . Earned several awards for my management of the competitive card projects bringing them in on time and under budgetArizona State Retirement System (Contract) 6/2002-6/2003Consultant: Lead BSA Business analysis and quality assurance testing ofOracle applications (forms, reports, procedures, functions). Defining andworking with users to cover the process of health insurance claims forprofessional and institutional claims. Work with Sourcecorp clearing houseto receive claim information. Assisting users in creating the correctreason code letters to send to providers when claims were denied requiringadditional information. Participate on a Joint Application Developmentteam, interview users, write use cases and business requirements. Projectplanning/sizings, facilitation of user acceptance testing, meeting with alllevels of management to deliver testing status. Review of the currentfinancials and assist users and developers to identify billing cycle needsfor new revenue system associated with funding of retirees benefits. Changemanagement and configuration management. Validation of database to insurerollback and/or back-out procedures are successful.Honeywell Technologies (FTE) 3/2000-6/2002BSA, DBA, QA - ERP Development, Supplier QualityResearch and analysis of various mainframe and desktop systems,interviewing associates, writing specifications and design documents, andcreating the project plan. Asset management of all engine parts by trackingvendor, serial number, dates manufactured and date we received. This was tokeep an inventory of all assets of airplane engine parts. Should there be aproblem with any engine, the FAA would come to us to request information ona part by providing (vendor or numbers found on the part). Had to keep ourSOPs up-to-date as well for on the spot auditing. All manufacturing, audit,processing and software development was driven by Six Sigma and followingCMM practices. Interaction with all staff levels to present information,communicate findings and make recommendations.Education: Medical Laboratory Technician (Missouri Certification), Highlyskilled in all Microsoft products including Access, Sql and RelationalDatabase; Project Management tools, SDLC methodology as well as otherproject methodologies, multiple software applications, version control,change and release management, test planning for environments andrepresentative data needs, managing test defects, Powerpoint presentati0ns,outstanding presentation skills, I'm very good at teaching and training; Iam a very positive and optimistic person even during challenging times. > Volunteerism: Phoenix, AZ has a serious problem with the number of children who are abused, neglected and orphaned. I contribute time and money to AASK, one of the agencies handling the majority of orphaned children. I live my life by the Golden Rule and the books written by the late, Dr. Stephen R. Covey have provided guidance and motivation throughout my career. |
