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Qualifications Summary
Dedicated, results oriented professional with comprehensive background in Customer Service, Operations,
maintenance, and Quality Control. Recognized for outstanding verbal and written communication, elaborate problem
solving skills, strong leadership and history of reducing costs and increasing efficiencies. Possesses an excellent
accomplishment record for:
Strong Client Relationships Sales & Marketing Support Assessment of Client Requirements
Project Planning & Management High Volume Production Workforce Planning & Scheduling
Team Building Equipment Configuration Workflow Planning & Prioritization Internal Control Development
Quality & Productivity Improvements Process Development Procedure Documentation Training Programs
Professional Experience
Staples Print Solutions
Production Manager Hutchins, Texas 2011-Present
Responsible for: Scheduling, Client Services, Programming, Press Room, Bindery, Warehouse.
Increased on Time Delivery from 88% to 99%% monthly.
Monitor metrics to ensure optimum ROI.
Teamwork Mentoring boosting moral, coaching to all team members with a focus on accuracy and on time
deliverables for internal and external clients.
Production Optimization enhanced layout of production areas to increase workflow, reduce labor costs and increase
effectiveness and efficiency.
Started at the Flexo plant in Dallas, this division has 11 Flexo presses that print on paper, Styrene, and film. We I
started the on time delivery was only 91% and when I was asked to transfer to the offset plant to help them improve
their daily operations the Flexo plant was at 98.5% on time delivery. We have Aquaflex, Comco, Nilpeter, and Taiyo
presses. I hired over 10 people for different positions including pressman, maintenance techs to shift supervisors and
trained them..
Texas Offset Printing
Operations Manager Dallas, Texas 2009 2011
Responsible for: Scheduling, Client Services, Programming, Press Room, Bindery, Warehouse.
New company started out on Time Delivery from 93% to 99%% monthly.
Monitor metrics to ensure optimum ROI.
Teamwork Mentoring boosting moral, coaching to all team members with a focus on accuracy and on time
deliverables for internal and external clients.
Production Optimization enhanced layout of production areas to increase workflow, reduce labor costs and
increase effectiveness and efficiency
IntegraColor
Flexo department Manager Mesquite Texas 2006 - 2009
Collaborate with functional leadership and management teams to establish and document standard operating
procedures. Partner with department management for the successful implementation of procedures.
Worked the Flexo department for 3 years, ran water based inks and UV coating. 7 presses, all inline Flexo from 2
color to 9 color. Mark Andy, Comco, and Roto presses.
Generate responses to both internal and external customer complaints requiring formal responses and participate in
client meetings where quality has been compromised and/or client specific needs dictate possible special procedures.
Implemented data collection tools used companywide to compile incident information for analysis. (Hagen)
Lone Star Web, Inc. Dallas, Texas 1987-2006
Director of Operations
Effectively trained and directed Office Manager, Production Manager and 4 shift supervisors through production
schedules and work activities.
Manage quality assurance program.
Developed and maintained standard operating procedures to ensure compliance with best practices.
Developed strong client relationships by providing production insight and creating efficiencies.
Education and Professional Development
Lean Bronze Training
Microsoft Office advanced training
QTI electronic training
NorthLake Jr. collage 1980-1983 Management training
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