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Click here or scroll down to respond to this candidate Candidate's Name
Street Address
Home: PHONE NUMBER AVAILABLE EMAIL AVAILABLE
SUMMARY
P
Dedicated Technical Support Specialist experienced in network and user support,
troubleshooting and software analysis.
SKILLS
Customer service expert Expert in disaster recovery
Fast learner Skilled in TCP/IP and LAN
Skilled multitasker Continuing education for IT Certifications in
Analytical and critical thinker 2016
WORK Present
Technical Support Specialist
05/2015
Independent Contractor Mount Laurel, NJ
06/2012 Technical Support Specialist
Oki Data Americas, Inc Mount Laurel, NJ
Windows XP to Windows 7 rollout and dedicated support Build, Maintain and Backup the
Desktop images for the Enterprise Provide Secure Remote and OnCall support for all
clientele Cisco WebEX Administration, Training and Support Corporate Conference Room
Support (12 Rooms with PC's & Projectors) Corporate procurement research and planning
for hardware and software products Implementation of standards and uniformity for
process improvement IT Help Desk duties (Day to day support services and reporting)
Microsoft Windows Active Directory Support.
01/2012 Technical Support Specialist
Maniaci & Company Cherry Hill, NJ
Windows Server Technical Support (Cleanup, Update and Optimize) Wireless and Network
Infrastructure design and implementation Backup and Disaster Recovery structure for
server, desktop and home environments Windows 7 imaging, rollout and dedicated support
Corporate / SOHO AntiVirus and Endpoint Protection installations and Maintenance
Provide Secure Remote and OnCall support for clientele Corporate procurement research
and planning for hardware and software products Apple connectivity in the Office and
Home.
12/201
1
10/2010 Technical Support Specialist
Independent Contractor Mount Laurel, NJ
Implementation of standards and uniformity for process improvement Backup and Disaster
Recovery structure for server, desktop and home environments Windows 7 installation,
rollout and dedicated support Windows Server Technical Support (Cleanup, Update and
Optimize) Wireless and Network Infrastructure design and implementation SOHO
AntiVirus and Endpoint Protection installations and Maintenance Provide Secure Remote
and OnCall support for clientele Apple connectivity in the Office and Home Procurement
research and planning for hardware and software products.
06/2001 09/2010
Senior Executive Support Specialist
Independence Blue Cross Philadelphia, PA
Dedicated and private support for the CEO and COO in their private offices and homes
Provide internal and external computing support for the 100+ Executive Staff Provide
OnCall support for the Executive Staff Work with Desktop, Exchange, NT Admin and
Security Groups to support the Executives Build relationships with external companies
(Comcast, Verizon, Cisco, Linksys, Dell, Lenovo, HP , etc) for Executive Staff Support Setup
and maintain Home Cisco Wireless Networks, PC's, Laptops, Printers and Internet
BlackBerry, Cell Phone, Air Card, Bluetooth and BES support for the Executive Staff Secure
connectivity from home or travel locations utilizing VPN, Citrix and OWA Build, Maintain
and Backup the Executive images for standardized laptops and desktops.
Senior Infrastructure Solutions Engineer
01/2000 to 03/2001 Polaris Consulting & IT Philadelphia, PA
Microsoft Windows NT & 2000 Server builds and support (File & Print, SQL, Exchange,
Proxy, DNS, DHCP) in small and middle market clients with Compaq, Dell, HP & clones.
Network Infrastructure Support/Design (Switches, hubs, print servers, wireless, DSL, T1)
Microsoft Windows 2000 Migration Corporate and company wide AntiVirus Strategy and
Support (Symantec & McAfee) Corporate and company wide Backup Strategy and Support
(ArcServe & Veritas) Level III & IV networking and desktop problem solving support.
Senior Systems Analyst
08/1999 to 11/1999 Berwind Financial Group, LP Philadelphia, PA
NT Server builds with Compaq & Dell (SQL, Exchange 5.5, IIS) Assist with ccMail to Exchange
conversion, Assist with Implementation of Corporate AntiVirus Strategy * Y2K NT 4.0 laptop image
design with IBM ThinkPads * Y2K NT 4.0 desktop image design with HP series desktops * Desktop /
Laptop images and deployment with Ghost 5.1x
Network Manager
Fleer/SkyBox International, LP Mount Laurel, NJ
04/1998 to 07/1999 Network design and administration for Switched, Fast Ethernet environment Novell 4.11
Network / Server Administration and upgrade / replacement NT 4.0 Network / Server /
Workstation Administration and upgrade / replacement NT Exchange 5.5, IIS 4.0, DNS,
DHCP , Web Proxy Administration Recommendations / research for all hardware and
software purchases / leases All Servers HP and COMPAQ, All Desktops HP and Gateway
2000 Design, Implement and Support Desktop / Laptop images WIN95/ WIN98/WinNT
4.0 Design, Implement and Support Corporate AntiVirus and Backup Strategies Implement
Y2K readiness program.
Senior Network Administrator*Lead Networking Consultant / Team Leader
Hepco Inc Collegeville East Windsor, PA NJ
03/1997 to 03/1998 Novell 3.1x & 4.1x Administration Twelve COMPAQ & Dell servers.
MS Mail & Exchange Administration / Conversion MAC & PC Platforms.
Windows NT Server / Workstation Administration Four COMPAQ & Dell servers.
Support for 3500+ people campus wide.
Associate of Applied Science: Business Administration / Computer Studies
Camden Count College Blackwood, NJ
EDUCATION
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