Senior Performance Test Engineer Resume ...

Hands-on and leadership roles in all aspects of Quality Assurance. Delivered high risk, high
visibility projects on time and within budget. Wealth of experience in managing, assessing and
re-engineering test organizations. Recognized expertise in leadership of QA professionals and
strong ability to work within all levels of the Testing Lifecycle. Strong working knowledge in
Change Management/Request process. Industry focus in Healthcare, Financial Services,
Telecommunications, Pharmaceuticals, eCommerce and Real-Estate. Experienced in the
following:
Strategic Test Planning.
Quality Assurance Best Practices and Methodologies.
Automation Architect.
Quality Leadership.
Systems Design and Software Development.
Expert in all Industry Leading Test Tools.
Managed and Re-engineer test organization.
Conducted assessments of QA organizations in preparation for maturity upgrade
Goldman Sachs, Merrill Lynch, Cigna and Prudential.
Managed Change Request Process and Methodology as well as chaired CCB.
Lead Automation Architect for Test Management Office project.
Developed the framework for an Automation Test Center of Excellence.
Structured and performed functional testing, performance testing, and automation testing.
Lead Performance Testing Solutionist for various architecture and platform

AUTOMATED TEST TOOLS:
ALM 11 XX, QTP 8.2, 9.0 and 9.1, MQC 9.0, Astra Site Manager, LoadRunner 11 and
Performance Center 11, Segues SilkTest, SilkPerformer, Radviews Webload 4.2, RSW E-test
Suite 4.0 with E-Load, SQA ROBOT, QaRun, Test Designer, Microsoft Test, Testor, Rational
Robot, RFT Rational Functional tester, Rational Performer, ClearCase, ClearQuest, RequisitePro,
SCCS, DOORS, Calibre, Team Track, SABLIME, CONTINUUS, LOTUS, INFORMIX, FACES,
PAL PRIMAVERA, AND PMW

METHODOLOGIES
CMM, TMM, RUP, Microsoft Framework.

EXPERIENCE:
Senior Performance Test Engineer; GHI/Emblemhealth, Feb 16, 2009 to Present
Managed the implementation of the Compuware/MicroFocus solution at
EmblemHealth and coordinated the Pilot and training of all QA, BA and IT
personnel. Provided leadership and guidance through the implementation of the
HP Mercury test suite (Quality Center/ALM, QTP and LoadRunner) and provided
valuable input into the processes that drives the tools. Interviewed and made
recommendations to management for hiring a significant number of FTEs and
consultants in the Client Server testing group. Served as mentor/coach and
provided guidance to Performance Test Engineers on how to develop effective
performance test scripts, perform test execution and report performance test
results. Built strong relationships at multiple levels within EmblemHealth, gained
consensus among diverse teams and drove personnel to exceed benchmarks in
Application performance. Provided leadership through FTEs and consultants on
various projects such as Claims Processing, CPP, EDI, ESB, TBP, FIDA, HMO
Expansion and others. Used ALM to successfully managed the aforementioned
projects to completion

Senior Performance Test Engineer; Credit Suisse, July 8, 2008 to Feb 16, 2009
Performance tested the Max Prime application using Performance Center 8.1 and
9.5.
Worked with database developers to measure and tune response times for various
sizes of reports. The performance tests were run against different versions of
proc, schemas and databases.
One major objective was to identify potential server bottlenecks and validated that
the application operated under determined loads using information provided by
the Test Plan and SLA;
Measured response time for each transaction as developers tuned the database
according to record size.
Reported failed transactions, hits per second, throughput and CPU utilization
Parameterized and Correlate multiple Session IDs, User IDs, and ViewState
Requests.
Documented analysis of Server Performance and formulated Final reports
Formulated Final reports.

Senior Performance Test Engineer; GHI, June 18, 2007 to April 31, 2008
Performance testing the GHI.com, eCommerce application and Siebel Members
Services and Providers Services applications.
Scripting in WINSOCK, C#.NET/VISUAL STUDIO 2005 PROTOCOLS and
Siebel with LoadRunner 8.1.4
Identifying bottlenecks
Load balance testing with IP spoofing
Validate that the application will operate under determined loads using
information provided in SLA and
Measure response time for each transaction,
Developed Report showing failed transactions, hits per second, throughput and
CPU utilization
Analyze Server Performance
Parameterize and Correlate multiple Session IDs, User IDs, View States and
WSDL based SOAP XML Requests.
Performed in depth analysis with QUEST, Semantic, SiteScope, CPU PERFMON
Counters and presented results to management in excel spreadsheets for review
and Q & A Sessions.
Formulating Final reports and Knowledge Transfer Documents for Project
completion.

Senior Automation Test Engineer, Lehman Brothers, May 2006 to June 15, 2007
Managed and Developed automation scripts. Hands-on development of
automation scripts in both Mercury QTP and Borland Silk. The effort involves
automating a large part of the Wealth Management Reporting Applications test
cases in the Information Management Department (IMD QC). Primary
responsibility involves introducing best practices, setting up the Automation
testing infrastructure, that is, documenting Automation Test Strategy, Automation
Scripting Guidelines, Automation Standard Specifications for Developers, and
restructuring and standardizing the manual Test Case Format. Train testers on
how to execute QTP scripts and report automation test results. Managing offshore
automation test group located in Mumbai, India.

Acting Director, K. Hovnanian Homes, Sept 2004 to April 30, 2006
Managed and Re-engineer the test organization. Developed Organizational chart,
create career levels for QA test team, interviewed and recommended candidates to
be hired as QA employee. Developed QA test strategy for manual testing,
automation regression and Performance testing. Documented all Microsoft project
plans and cost estimations for all QA projects. Documented QA processes,
methodologies, Configuration management, Change Management Request
Process flows and Change Management Release forms to work with IBM
Rational tools as well as being SOX compliant. The ERP application tested was a
PeopleSoft/Oracle/JD Edwards Home Building system.

Conducted a competitive analysis of all the performance tools on the market and
recommended Mercury LoadRunner tool as the flagship performance tool for K.
Hovnanian Homes IT organization. Each tool was required to perform a Proof Of
Concept (POC), which required using Business Processes from several of the
leading K. Hovnanian Homes applications.

Senior Performance and Automation Engineer, Delta Dental Group, 2003 to August 2004
Developed an Automated Regression Test Suite for a Subscriber Management
System (SMS) written in Java with Oracle Database. The Test suite was designed
and developed with Rational Robot to successfully complete regression testing.
Used Rational Robot Vu to measure system performance from a transaction
response standpoint.
Transform manual scripts into Load and Performance Automations scripts using
Mercurys LoadRunner 8.1.
Worked with Web-HTML/HTTP and Web Services protocols to trap the browser
requests and xml requests of the front-end applications.
Executed a total of 600 and identified application layer bottleneck within the pre
production environment for the development team
Performed in depth analysis with Mercury Analysis Tool and presented results to
management in excel spreadsheets for review and Q & A Sessions.
Developed Performance Project Plan and managed the Test environment
Published final reports and Knowledge Transfer for Load and Performance testing
project completion.

Business Edge Solutions 2001 2003

Project # 1 Senior Quality Assurance Analyst, Merck, 2002
Provided leadership and guidance through the implementation of PeopleSoft
Human Resource Information System (PS-US HRIS) version 8.8, which was
targeted to replace Tesseract System and PeopleSoft 8.0. Responsibilities
included developing a master test strategy/test plan, setup and install Mercury test
suite (TestDirector, WinRunner and LoadRunner), developed test scripts,
presented tool demos and provided knowledge transfer. Provided guidance to
Business analyst to develop testable requirements and served as Administrator of
TestDirector.
Project # 2 Senior Quality Assurance Analyst, Merrill Lynch, 2002. Played a
major role in developing a regression strategy for testing the Merrill Lynch
Summit application both from the monthly release as well as for the upgrade to
the next Summit version 3.3. Sole architect of the data strategy and automation
strategy used for the implementation of the regression test plan.
Project # 3 Senior Test Analyst, JP Morgan Chase, 2002 2003 and 2000 in the
UK:
Planned, designed and implemented performance testing on the Iliad LockBox
Browser Online Application. My primary responsibilities were to execute an
initial read only stress test against the current production system to establish a
baseline test and to help determine whether additional customers can be
supported. Executed Stress Tests against a new higher capacity parallel
production server to and assisted in certifying the server for production release
and verify the behavior of the new server under load. Used the LoadRunner tool
to complete the testing effort. Installed, configured and setup users (testers) for
TestDirector. Successfully imported into TestDirector 230 test cases that were
initially created in Excel and MS-Word. Installed and configured WinRunner and
successfully automated test cycles for the Iliad Browser Online Application
project. Lead role in knowledge transfer and training of JPMorgan Chase
employees to use the Mercury Test Suite; LoadRunner, WinRunner and
TestDirector. Performed Load Testing, utilizing LoadRunner, for the Custody
project in the UK. In this web-based architectural environment, installed
loadRunner, executed performance tests and made recommendations to the
development team based on the results generated from test runs.
Wrote and edited SQL statements to test the data warehouse that captured data
from various applications in JP Morgan Chase for useful analysis and access.
Prepared management reports using Excel spread sheet.
The platform consisted of both NT and UNIX servers with Oracle database.
Project # 4 Lead Automation Architect, Sprint PCS, 2002. Conducted a cost
efficiency and cost reduction assessment on the end-to-end Software Testing
organization. The project was a 30-day effort that centered on quick-hit
opportunities to reduce expenses and to enable Sprint PCS to find funding for the
development of a Test Management Office. My primary contribution to this
project was to serve as Automation tools specialist for the testing life cycle and to
plan and implement automation testing of existing test cases.
Project # 5 Senior Quality Assurance Analyst, Cigna, 2001 2000. Analyzed and
offered recommendations to improve the Test Process of the IT organization. The
engagement involved examining documentation and artifacts including the
Process Guidebooks, Templates and Process Maps that drove the entire testing
lifecycle. Used Industry Best Practices and BusinessEdge Standards as
benchmarks for comparison. In addition to the assessment I developed the
framework for an Automation Center of excellence and recommended solutions to
improve their performance measurements techniques and metric collection effort.

Technical Director, TesCom USA, 2000 2001
Primary responsibilities were to develop Quality Assurance best practices and
methodologies for TesCom to implement at testing engagements at various clients
cites. Reviewed and developed documented responses to Requests For Proposal.
Developed cost estimates for project engagements, set up test environments and
installed test management software applications such as LoadRunner, WinRunner,
Test Director, Dynamic Objected Oriented Requirements, Caliber, PCVS, and
Rational Suite, which included ClearCase and ClearQuest; and other test tools.
Meridian/Forte Hotel: Successfully automated 580 test cases for a reservation
system at the Meridian Hotel in Paris. Trained testers to initiate test located in
TestDirector and to read WinRunner Test Results. The Test environment consisted
of a web Based front end with Oracle Backend on a UNIX Platform.
Goldman Sachs: Improved the testing process and methodologies of GS using the
Testing Maturity Model as a guide. Completed functional testing, performance
testing, and automation testing using LoadRunner and WinRunner respectively.
Installed and configured the Mercury Test suite including Test Director,
WinRunner and LoadRunner. As administrator for Test Director added new users,
deleted users, and regulated permissions for all users. Reviewed functional
requirements, developed test plans and test cases. As part of the test team,
executed manual test cases and administered regression testing. Developed daily
test reports and test metrics. The GS Online project was a new Internet offering
developed by the Equity Capital Markets division of Goldman Sachs. The
application was an online information sharing service specifically listing
Goldman Sachs related deals that were being offered for IPO or 2nd trench
funding and enabling authorized users to indicate offer interest online. This was a
server base application on a UNIX Platform; Sun Solaris Servers with SYBASE
backend. Data from various online transaction processing applications and other
sources were selectively extracted and organized on the data warehouse database
for use by GS online and other analytical applications and user queries. The
architectural environment consisted of Apache Web Servers, Java Server Pages,
HTML and XML.

Director of Quality Assurance, iXL, 1999 - 2000
Served as Director and managed a multi-million dollar budget and many projects.
This involved staffing projections, project accounting, resource estimation, and
project cost estimates, resource plans, and status reports. Developed work plans,
managed project budgets and external/internal client relationships.
Responsibilities included conducting project team meetings, defect tracking
meetings and status meetings. Worked closely with other managers of the
software project life cycle to ensure adherence to quality benchmarks. The
PeopleSoft HRMS was used as a tool to manage employees growth and
development in the department. As a hands-on manager for this department,
established the infrastructure for a new System Test Department. This included
documenting processes, procedures and methodology. In addition to hiring staff
and building the system test environment, provided leadership direction for 5 QA
managers and test teams, totaling 30 individuals, responsible for testing
eDevelopment, eTrade, eBusiness, eFinancial Services and eCommerce
applications. Authored a Load Testing Practice utilizing Mercurys LoadRunner
for iXL as an income generating service offering to our clients. CMM and TMM
were used as a guide to manage and improve the process in the overall software
development lifecycle.
As part of the implementation of the HRMS application, provided hands-on
guidance to the test team to administer load testing to identify bottlenecks in the
network and to assess the impact of adding HRMS to the network. The
applications tested were primarily web based on various platforms such as UNIX,
NT, MS-DOS. The DBMS were ORACLE, SYBASE, and SQL Server.

Senior Quality Assurance Manager, CitiCorp, 1998 - 1999
Managed and participated in testing five projects in a Quality Control (QC) Group
in the Global Electronic Customer Delivery (GECD) Organization. The projects
were Investments, Foreign Exchange, Balance Transaction Reports, International
Letter of Credits and ELC Activation. Responsible for providing a full life cycle
Quality control program that identified problems in the CitiDirect software design
before they were released into production. Responsibilities were as follows:
Hired staff
Wrote, Proofed and Executed Mercury LoadRunner Scripts.
Prepared QC cost estimates for different phases of the project.
Developed QC project plans using Microsoft Project. Updated schedules to meet
the overall project plan
Managed the transition from RequistePro to DOORS. The effort was designed
improve on the requirements management
Worked closely with Requirements Project Managers (RPM) to ensure that
Requirements documents are clear.
Verified that all versions of test cases and test plans are recorded and managed in
ClearCase. Ensured the configuration management of software moving between
the development environments, test environment and production environment.
Provided valuable input to the Project Development Processes from a QC
standpoint
Reviewed Test Plans and Test scripts developed by testers
As administrator for Team Track, added new users; delete users, and regulated
permissions for all users.
Reviewed and triaged defects in the Team Track application before moving them
to the development environment. Prepared reports of test results for each domain
Performed Load testing and documented analysis as well as making
recommendations for reassessing load.

Senior Quality Assurance Analyst, Sun Integration Internet Services Applications, 1995- 1998
Worked as a member of the WorldNet application development team from the
initial stages of the development process. Primary responsibility was setting up
and managing the Test lab. wrote state of the art test plans and evaluated all of the
test tools available on the market for Automation testing. Apart from acquiring
complete knowledge of most automation test tools, the evaluation served as input
into the decision for selecting the best automation test tools suitable for the testing
effort. The test environment was browser based that run on a UNIX platform with
ORACLE database. The network consisted of Web server, Application Server,
mid-ware and database server.

Relating to the Email and NetNews subsystems of WorldNet, responsibilities
included the following:
Setup and managed the PC-Lab that tested the Email subsystems
Developed integration test plans, service test plans, adhoc test plans.
Developed automated test scripts using Test Designer to perform regression
testing. Automated test scripts were recorded in the C programming language.
Customized automated test scripts to execute special tests conditions.
Presented testing status for email at the weekly email review meetings.
Performed test validation by using SQL to peruse the ORACLE database.
Examined UNIX log files to verify the movement of email messages through the
email system.
Tracked Maintenance Requests (MRs)
Analyzed test data and made recommendations to system engineers to enhance
future releases.
Configured the server machines (SPARC 20 and ULTRA) in preparation for
testing.
Installed new packages (new builds) on the server machines using UNIX
commands.
Used OLDDTS and CONTINUUS software to manage MR tracking and package
releases
Member of the Technical Staff (MTS), AT&T Bell Laboratories, 1978 1992
Mechanized clerical work at the Telephone companies in the USA. Conducted
and published results of applied research to measure the impact of visual
discomfort as a function of prolong use of computer terminals (VDT).
Implemented findings in the Bell Operating Companies. Studied work operations
in the BOC and implement designed work flows to improve the work operations.
Designed and developed experiments, both objective and subjective studies, to
improve on the relationship between man and machine. Lead engineer on the
MUSE project. The project objective was designed to make the UNIX System
easy to operate. Wrote C programs and work in a support role to Unix Developers
at ATT Bell Labs.

OTHER EXPERIENCE:

Adjunct College Instructor 9/77 - Present
Instructor of psychology courses at Essex County College/Rutgers University

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