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Click here or scroll down to respond to this candidate Candidate's Name
Street Address S. Colony Blvd
The Colony, Texas
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
P rofessional Summa ry
I am a results-driven Continuous Improvement professional. My success comes from my ability to
t hink analytically as well as strategically. I th r ive in dynamic environments and grow when I am
outside of my comfort zone. This allows me to work with a high level of ambiguity while still
maintaining focus on my objectives.
P rofessional Experience
L IBERTY M U TUAL I NSURANCE , D allas, TX
Lean Management System Consultant 2014 Present
Support the Lean Transformation of Liberty Mutual Group to reach its organizational goals of maximum
efficiency and profitability by coaching stakeholders to work smarter, not harder, through the adoption of the
Continuous Improvement Methodology and its tools.
Deploy lean initiatives to Liberty Sales Offices and provide coaching to leaders and front-line employees on the
application of the Continuous Improvement Methodology.
Ensure the success of the deployment by continuously assessing and the evaluating the mindsets & behaviors of
the Liberty Sales Offices, utilizing various coaching and influencing models to encourage buy-in, and create
action plans for leadership to achieve and sustain a culture of continuous improvement in their respective
businesses.
Successfully managed the design and implementation of tools to capture the current state of the business during
the Diagnostic phase of the transformation. Leveraged current state data gathered from Diagnostic to tailor
trainings based on areas of deficiency.
Facilitate Value Stream Mapping and Process Mapping sessions for various processes to identify and reduce
waste, create and implement counter measures to increase value and efficiency.
Role-model Lean principles by actively participating in Continuous Improvement initiatives that include root
cause problem solving sessions, Employee Opinion Survey work-streams to improve the work/life balance of
all Liberty Mutual employees, and other projects to increase the efficiency and minimize wastes in the Liberty
Sales Office deployment team.
Mentor onboarding coaches to ensure deployment readiness success by evaluating developmental opportunities
and providing coaching and feedback.
Continuous I mprovement/Root Cause Problem Solving SME (Subject M a tter
E xpert)
Delivered t rainings to directors, managers and front line staff in Continuous Improvement
Methodology, Root Cause Problem Solving, and A3 Thinking.
Applied Lean Management methods and tools to promote continuous improvement, increase
operating model consistency, and to engage & empower employees to enhance the value of
service provided to customers.
Lead problem-solving activities to define problems, assess current state root causes, design
and test solutions, and implement solutions leading to desired outcomes.
Facilitated and participated in Kaizen events.
Partnered with managers regarding t raining and development needs of staff. Made
recommendations regarding the enhancement or development of t raining programs.
SAFECO I NSURANCE, P LANO, TX
Litigation Claims Specialist 2009 - 2014
Responsible for investigating coverages, concluding liability investigations and negotiating
claims to resolution.
Evaluated complex injury third and first party claims.
Responsible for following regulatory compliance pertaining to state and federal guidelines.
Responsible for preparing those files that have been lit igated, attending the t r ials and
p reparing t r ial summaries for management.
Responsible for interpreting and understanding various medical terminologies such as,
CPT coding and ICD9.
FAR MERS I NSURANCE GROUP, OK LA HO MA C I TY, OK
Arbitration Special ist 2005-2009
Responsible for reviewing and gathering relevant and necessary information to support the
t heory of liability.
Served as an advocate in preparing cases for arbitration hearings by preparing writ ten
contentions for legally binding arbitration forums review and decision.
Solid knowledge of the applicable policies, laws, and rulings set forth by the insurance
i ndustry.
Developed various t raining programs for new hires and served as the Team Lead to
support and develop other team members.
Member of the Arbitration Forums.
Education & Skills
BAY PAT H U N I V ERS I TY, Longmeadow, MA
Master of Business Administration
Concentration: Entrepreneurial and Innovative Thinking
FORD HA M U N I V ERS I TY, Bronx, NY
Bachelor of Science
Major: Psychology
V I L LANOVA UN I VERSI TY
Green Belt Six Sigma Certification, Completion January 2016
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