| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Objective: To secure a long term position with a financially secure and professional organization where I
will be able to utilize my skills, leadership abilities and experience to contribute to the growth and success
of the company.
Hotel Manager with over 20 years of experience in all aspects of Hospitality.
SUMMARY OF QUALIFICATIONS
Resort and Hotel Management
Multi and Single Unit Management
Boutique, Branded, Independent, and Lifestyle properties
Food and Beverage Management
New property opening
Project, Construction and Renovation Management
Strong Sales and marketing
Condominium and Marina Owners Association Management
Fractional ownership / timeshare / vacation club membership
Golf Course Management
Spa Management
Complete financial understanding and responsibility including budget preparation, forecasting, profit
and loss, labor and cost control, and purchasing
Complete administrative responsibility to include complying with and maintaining Brand Standards,
corporate reporting, and communications
Complete Human Resource responsibility to include recruiting, training, counseling, discipline and
termination of management and line staff
INDICATIONS OF POTENTIAL VALUE
LEADERSHIP, MANAGEMENT and DEVELOPMENT Distressed property turn around. Developed
departmental budgets and managed all areas of operations including reservations, front desk,
housekeeping, maintenance owner services and food service. Established department objectives and
guidelines to improve operational efficiencies and reduce operations payroll. Implemented on-going
training and evaluation initiative to improve employee performance.
EXTENSIVE CONSTRUCTION KNOWLEDGE Have managed new hotel construction, numerous
hotel renovations and had my own home improvement operation. Proficient at estimating, budgeting
and schedule management.
GUEST RELATIONS Implemented training programs to emphasize the importance of quality guest
service. Increased the number of guests making repeat visits. Developed program for reservationist
to call future guest, with extended stays, for up-sell opportunities to maximize property revenues.
MARKETING / SALES Responsible for developing and implementing strategic marketing plan.
Established and managed databases for email and direct mail marketing campaigns. Created
cooperative community marketing programs. Implemented corporate sales initiatives and packages
which have resulted in an increase in overall revenues.
INVENTORY AND YIELD MANAGEMENT Implemented sales strategies and programs to maximize
room inventory and yield management. Responsible for developing pricing and promoting revenues.
Responsible for on-line packaging and inventory management. Accountable for forecasting business
by category and comparing actual performance to budget.
TECHNICAL SKILLS
Accomplished in Microsoft Office Suites
Detailed knowledge of construction and building
Candidate's Name
2005 Valley Road Osage Beach, MO 65065 PHONE NUMBER AVAILABLE EMAIL AVAILABLE
EXPERIENCE
May 2014 Present
Association Administrator Professional Management Group (PMG) Osage Beach, MO
Assigned to Cedar Glen Condominiums as on site full time Property Administrator to provide
administrative, operational, and managerial advice to association boards and residents, at a 212 Unit
Whole ownership condominium complex to include
Development of Association budgets and financial reports
Direct the enforcement of community association rules and restrictions
Assist Board members in the selection of contractors, vendors and insurance providers
Oversee and authorize payment for Community Association services
Give direction to Association personnel
Perform site inspections
July 2010 May 2014
General Manager Country Club Hotel & Spa Lake Ozark, MO
Management of all aspects of a full service, upscale boutique resort hotel & spa situated in a 250 unit
condominium complex with a conference center that included 50,000 square feet of meeting, convention
and expo space.
Increase in total revenue of 16% in first year as manager
Consistent increase in revenue of 6% in subsequent years
Increase in profitability of 26% in first year as General Manager
2007 - 2010 Self Employed Osage Beach, MO
Independent Contractor
Engaged in small remodeling projects for private home owners to include, boat dock repairs and
landscaping. Also worked as an independent insurance adjuster.
Prepare drawing for proposed scope of work
Worked with homeowners to determine scope of work
Advise homeowners on best choice of materials
Prepare estimates
Complete construction / remodel projects
Engage sub-contractors as necessary
Jan 2005 - Nov 2007 Dogwood Hills Golf Resort Osage Beach, MO
General Manager
Management of all aspects of Golf Resort accommodations, food and beverage and 18 hole golf course
Increased Hotel revenue by 37% in first season by improving rate, revenue and yield
management
Reduced operating cost of golf course in first season by 18%
Aug 2001 Jan 2005 Lowes Home Improvement Osage Beach, MO
Commercial Sales Specialist
Worked with commercial and contractor accounts
Assisted in completion and setup of new 125,000 sq ft home improvement store with a 5.2 million dollar
inventory, 5 days ahead of schedule
Was in top 5 in sales every month from store opening to resignation
Exceeded personal sales goals every month from store opening to resignation
Provided leadership and training of staff in department that was 5 th in entire Lowes organization of 800
plus stores in sales to budget performance in 2002
Jun 1996 - May 2000 MOA Hospitality Des Plaines, IL
Regional Manager
Intricately involved in decentralization of Corporate Office and established new Regional Office
Regional Manager over 33 properties consisting of 2500 rooms with revenue in excess of 50 million
per year
Grew region from 13 to 33 properties in 3 years
Increased revenues by an average of $20,000 per property by implementing sales and marketing
programs in each marketing segment
Reduced labor cost by 19% by implementing staffing guides and labor controls
Apr 1993 May 1996 The Hill Group Hayward, MN
President / COO
Overall responsibility of hotel and commercial property Investment Company
Increased company profitability by 47% on increased revenue of 14% through improved customer
satisfaction and operational cost reduction
Able to dispose of all under-performing assets in 14 months after thorough evaluation
Jan 1990 Apr 1993 Lodging Acquisitions Kansas City, MO
Regional Manager
Completed fiscal and operation turn around at 2 distressed properties in less than 1 year each
Promoted to Regional Manager over 9 properties within 2 yrs
EDUCATION
National College of Business Kansas City Extension
US Air Force School of Medical Fundamentals
US Air Force School of Aerospace Medicine
US Air Force Leadership School
|
