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Title Account Operations Manager
Target Location US-Cape Coral
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                  PHONE NUMBER AVAILABLE (Mobile) ~ EMAIL AVAILABLE                     Experienced management professional     ~  Proven Business Leader.  Problem Solver Across Multiple Fields.                             Results Focused.  ~  Energetic, results-driven manager with over twelve  years  experience  in  operations, banking, investment, sales,  and  customer  service.   Proven  ability to deliver against  business  goals,  recruit  and  manage  high-  performing teams, and  build  strong  relationships  with  customers  and  colleagues. Key areas of expertise include:  (   Strategic Planning    (     Problem Solving  ( Resource Development    ( Scheduling  (   Relationship Building       (     Operations (    Project    Management   (     Logisitcs                           Professional Experience|4/2014 - |JB HUNT TRANSPORT, INC.- Fort Myers, FL                         ||Present  |Account Operations Manager                                      ||         |                                                                ||         |34 % profit margin May 2014 through May 2015                    ||         |Account for all daily operations in southwest Florida office,   ||         |complete p and L management control over warehouse and delivery ||         |operations.                                                     ||         |Manage the work force of 10 individuals from drivers,           ||         |installers, to warehouse personnel. In charge of forecasting    ||         |inventory management, facilities maintenance, resource          ||         |maintenance.                                                    ||         |Manage transportation distribution for whirlpool as well as many||         |other high profile companies.                                   ||         |Highly excel in inventory management systems including SAP and  ||         |Manhattan scale.                                                ||06/2010-4|Oversee all safety related aspects of business including OSHA   ||/2014    |compliance.                                                     ||         |Manage revenue for operation in excess of $2 million annually.  ||         |In charge of HR functions including operations, hiring,         ||         |terminations and coaching.                                      ||         |                                                                ||         |                                                                ||         |JB HUNT TRANSPORT, INC -Atlanta, GA                             ||         |Operations Manager                                              ||         |                                                                ||         |Directed overall operations of dedicated Whirlpool account,     ||         |including routing and fleet scheduling throughout the entire    ||         |state of Georgia and portions of North Carolina                 ||1/2009 - |Scheduled resources to maximize efficiency and profitability,   ||6/2010   |resulting in average profit margins of 30% for 2011             ||         |Maintained DOT standards and safe practice compliance of        ||         |drivers/installers, with above industry-standard safety record  ||         |of 450+ days without incident                                   ||         |Supervised staff of 17 responsible for delivery and installation||         |of Whirpool applicances, with over 95% on time service record   ||         |for greater than 5,000 deliveries per month                     ||         |                                                                ||         |                                                                ||         |BJ'S MEMBERSHIP CLUB- Newnan, GA                                ||         |Manager, Membership Acquisition and Retention                   ||         |                                                                ||         |Managed club membership fee revenues, focusing on acquisition of||         |new members, and overall growth of fee revenues and subsequest  ||         |club spend, resulting in store ranking first in Georgia for     ||         |actual to goal membership for 2009                              ||         |Recruited and managed a team of six acquisition and retention   ||         |sales agents focused on membership-level upgrades, resulting in ||         |20% year-over-year growth in premium membership sales for 2009  ||         |Produced detailed membership fee revenue reports, monitoring    ||         |delivery against production / volume goals                      ||         |Led a cross-functional task force with other club managers to   ||         |identify inefficiencies in retail / warehouse operations, and   ||         |propose, implement, and measure process improvements            ||         |                                                                ||2006 -   |RBC CENTURA BANK- Newnan, GA                                    ||2008     |Manager, Personal and Business Banking                          ||         |                                                                ||         |Ensured revenue and transaction growth across all segments of   ||         |business and personal banking, with an emphasis on long-term    ||         |growth and relationship building; Awarded "Top Producing        ||         |Personal and Business Banking Manager" for five consecutive     ||         |months 2007 - 2008                                              ||         |Designed and implemented workplace banking seminars and         ||         |individual customer presentations to increase the depth and     ||         |breadth of the branch portfolio, increasing retail and business ||         |checking by 350% after promotion over sales staff               ||         |Recruited and managed a sales staff of five, coaching each on   ||         |appropriate selling techniques for a wide array of financial    ||         |products, increasing retail loans from $2.6M to $7.5M from      ||         |year-over-year in 2008                                          ||         |                                                                ||2004 -   |WACHOVIA BANK                                                   ||2006     |Licensed Financial Specialist                                   ||         |                                                                ||         |Consulted with and served new customers, opening and servicing  ||         |checking, savings, and IRA accounts                             ||         |Obtained licenses for and sold numerous investment products,    ||         |including mutual funds and annuities                            ||         |Produced in excess of $7 Million in production in 2005          ||         |                                                                ||         |                                                                ||         |AMVESCAP RETIREMENT, INC.- Atlanta, GA                          ||         |Account Specialist                                              ||         |                                                                ||2003 -   |Coordinated major national retirement accounts, relaying        ||2004     |pertinent information between record-keepers for the plan and   ||         |fellow representatives                                          ||         |Managed service of over 1,800 401(k), 457, and 401(a) plans,    ||         |processing transactions including withdrawals, loans and trades ||         |with the plan                                                   ||         |Provided customer service support by answering questions        ||         |regarding individual plan requirements                          |                                  Education|2003    |GEORGIA STATE UNIVERSITY, Atlanta, Georgia                       ||        |Bachelor of Science, History                                     ||1997    |SANDY CREEK HIGH SCHOOL, Tyrone, Georgia                         |Technical Skills: Advanced knowledge of SAP Inventory, ARGUS InventoryManagement, and Integris routing software; Advanced MS Outlook / Word;Intermediate MS Excel

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