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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Wolverine Road
Temperance, Michigan Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE cell
PROFESSIONAL SUMMARY
Customer Relations Professional with experience in management, training, customer complaint resolution and
employee development. Strengths include the ability to create and maintain a positive work environment,
commitment to providing exceptional customer service to both internal and external customers and the ability to
diffuse customer and employee complaints or issues in a timely and professional manner.
PROFESSIONAL EXPERIENCE
Centor, Inc., Perrysburg OH 6/2008-6/2015
Accounts Receivable Representative/Cash Application
Responsible for maintaining and collecting on all receivables for Rexams Prescription division. Perform cash
application duties when needed.
Consistently met or exceeded company standards for acceptable past due percentages.
Instrumental in major clean ups on several problem accounts.
Inside Sales Representative 11/2007-6/2008
Manage a variety of customer needs, products, and account specific reporting and pricing requirements for 70+
accounts. Duties include order entry and management, forecasting, complaint resolution, and support of field
sales personnel.
Fostered a positive working relationship with both internal and external customers.
Provided complete follow-up before and after the order to ensure total customer satisfaction.
HARBOR FUNDS, Toledo OH 10/2002-3/2007
Financial Control Specialist 2003-2007
Reconcile DDA bank accounts for each fund and share class to assure all funds received and disbursed are
accurate and timely.
Discovered prior year checks that were still outstanding totaling >$150K. Extensively researched and
contacted each shareholder to resolve outstanding checks bringing total down to <$900 within 9 months.
Provided the majority of the departmental cross-training for new hires training >60 people in 3 years.
Updated and prepared training materials for Fund Impact. Coordinated and facilitated the training of 45+
people.
Shareholder Servicing Agent 01/2002-09/2002
Responded to shareholder inquires and concerns in order to provide accurate information to shareholders for use
when deciding their investment futures.
Received several shareholder compliments expressing appreciation for handling their issues.
HARBOR FREIGHT TOOLS, Dillon, SC 01/2002-06/2002
Call Center Supervisor
Responsible for the day-to-day operation of newly opened call center. Developed all training and evaluation
materials, operating procedures and policies for the center which opened January 2002.
Developed training manual and trained the first 32 employees (3 new hire classes). Prepared and delivered
performance evaluations for all employees.
Provided motivation to employees by incorporating an incentive and promotion program.
Instituted a "Call Center Cash" incentive program to reward exceptional service.
Candidate's Name page 2
ITW ANGLEBOARD, Darlington, SC 02/2001-12/2001
Customer Service/Clerical
Resolved customer complaints or issues. Fielded calls from salespersons, customers, distributors and the
corporate office. Received and checked orders for accuracy, while providing status reports to customers
concerning ship dates and delays.
Took over this position as the company was consolidating 2 plants. Instrumental in retaining customers who
were initially dissatisfied with the consolidation.
Organized the customer service records for both plants.
Quickly learned Great Plains software.
SOUTHEASTERN STEEL, Florence, SC 06/1999-01/2001
Accounts Receivable/Accounts Payable/Customer Service
Performed, managed and monitored the day-to-day duties of the AR department for a company of about 100
employees.
Organized, developed and implemented the Accounts Receivable function and associated policies from the
ground floor since receivables had not been worked on a routine basis.
Learned and performed all facets of the Accounts Payable duties when the position was unexpectedly
vacated.
Reduced receivables by >$1M.
THE ASSOCIATES/SPS PAYMENT SYSTEMS, Layton, UT 01/1997-05/1999
Call Center Supervisor/Client Specialist/ Customer Service
Responsible for fielding calls for 3 major office supply companies commercial credit card customers. Managed
team of 20 phone associates. Responsible for monitoring, motivating and developing a team, to ensure
successful maintenance of standards relative to quality and quantity.
Recipient of center wide Pyramid of Excellence Award for preparing a training guide which was ultimately
used by new hires in the department.
Promoted to a Client Specialist within 4 months, working directly with clients to promote and maintain
positive lines of communication.
Resolved several old and ongoing, unresolved issues with a large national account, and developed a
positive, trusting relationship with the client enabling company to keep the account.
Promoted to Call Center Supervisor within 8 months.
EDUCATION
B.S., Business Administration, Francis Marion College, Florence South Carolina
TRAINING/DEVELOPMENT
7 years SAP experience, Proficiency in Microsoft Word, Excel and Outlook
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