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E: EMAIL AVAILABLE | M: PHONE NUMBER AVAILABLE | River Edge, NJ Street Address
LINKEDIN LINK AVAILABLE
TRAINING MANAGER/CONSULTANT
Meticulous Training manager that undertakes complex assignments meets deadlines and delivers outstanding performance.
Possess practical knowledge in LMS training, learning and development management and performance development. Applies high
standards and strong operational management and analytical skills. To inform business owners of key trends and reduce company
expenditures by 2%-3% based on annual sales. Operates with a strong sense of urgency and thrives in a fast paced setting. Fluent
in English, Tagalog and some Arabic. Core competencies include:
Training, Learning and Development management, Project management and implementation, Financial Analysis, Financial
statements, Market Analysis, Strong client relations, Strategic Planning and Forecasting, Facilitation and Presentation Skills.
PROFESSIONAL EXPERIENCE
Checkers | Mt. Vernon NY | Sept. 2014 March 2015
BUSINESS DEVELOPMENT/ GENERAL MANAGER
A franchise owned QSR that opened in a new marketplace. Hired, trained and developed staff and employees in the
operations of the new business. Improved sales and profits during grand opening period to 25% through impactful
marketing and street fight local marketing and tie -ins with local businesses.
JJ Wong Management Corp. DBA McDonalds | Upstat e NY | Jan, 2014-June 2014
STAFFING and DEVELOPMENT MANAGER
Select Hire, Train and Develop new staff to replace non -documented employees. Implementation of best practices in selection
and hiring and using it as a template for the entire organization. Training and development for all employees and management.
McDonald's Corporation New York Metro Region
TRAINING & OPERATIONS CONSULTANT/ SUPERVISOR Jun 1999-Sept 2013
Consults and collaborates to assigned owner/operators to deliver QSC superiority in order to maximize sales and profit. Conducts
restaurant operations assessments with assigned company stores. Consistently demonstrates company values and leadership
behaviors to build positive business relationships with key customers includ ing owner/operators, company leadership, peers,
restaurant teams and customers.
Within 3 months of my first patch assignment, I have increased sales up to 8% within the boroughs of Brooklyn, Bronx,
Queens and some parts of Nassau County.
Improved employee retention to 67% from 130% through targeted training development for managers and succession
planning.
Reorganize franchisee management structure to deliver improved sales, profitability, customer satisfaction and mystery
shop results.
Design, develop, implement and manage job skills, product, compliance, leadership and on -boarding education enterprise-wide
for managers, mid-level staff, company leadership, owner/operators and suppliers.
Ensure learning initiatives align with strategies and support busin ess goals.
Employ adult learning theory and methodologies to analyze needs, design, develop, implement and evaluate learning
programs that drive business results.
Leverage technology to design LMS and traditional instructor led education and deploy through instructor led, virtual
instructor-led and self-paced web based venues.
Facilitated off-site management convention in support to business goals.
Designed In-transition training curriculum for changing instruction for management development. (Legacy traini ng to
web based management development.
COUNTRY OPERATIONS and TRAINING MANAGER Cairo, Egypt Apr. 1994-Dec. 1998
McDonald's Egypt is a joint venture partner with McDonald's International developed to establish business to deliver outstand ing
QSC and provide brand recognition. Create positive ambassador image through local country in -sourcing of employment, product
development and business development.
Served as a resource to support organizational development initiatives to include assessments of QSC standa rds in
operations, knowledge, skills, asset and facilities.
Project support and selecting, hiring, training and development of ALL employees and conducting team building
activities.
Promoted and implemented new management curriculum from basic to advanced; qualifying and increase of 100% HU
completion by managers.
EDUCATION
Bachelor of Arts: Major in Political Science and Bachelor of Commerce: Major in Business Management
DE LA SALLE UNIVERSITY Manila Philippines March1986
TECHNICAL SKILLS
Proficient in Microsoft Office Suite | Excel | Word | PowerPoint | Outlook | Access | In house proprietary Training software |
Adobe |Learning Management Systems | Lotus Notes
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