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Click here or scroll down to respond to this candidate Candidate's Name , MBA
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
IT DIRECTOR / IT INFRASTRUCTURE DIRECTOR
Visionary IT executive with over 17 years of experience developing and deploying innovative IT
technologies and infrastructures to drive profitability and growth, and move companies forward.
Motivated strategist, reducing operational costs while enhancing IT capabilities and optimizing
processes. Dynamic leader, steering multidisciplinary teams to deliver top performances. Proven
track record of translating in-depth analysis of business needs into custom-made IT solutions and
transforming IT tools into valuable assets. Offering extensive experience working in diverse
industries and roles in global contexts (Latin America, Europe, and North America). Broad
understanding on technical and strategic aspects of IT, and able to adapt to any business
environment. Fluent in multiple languages, ITIL and CobIT certified. Areas of expertise include.
IT Strategy Development/Deployment Project Management Financial Management IT Roadmaps
Infrastructure Development Process Optimization Service Delivery and User Experience
SAP/Oracle ERP Data Center and Networks Mobile Device Management Emerging Technologies
Performance Management Team Leadership Staff Motivation International Contexts
PROFESSIONAL EXPERIENCE
LORAL, Rio de Janeiro, Brazil 20142015
Worlds largest cosmetics company, with 22.98B in revenue and 73K employees.
Head of IT Infrastructure
Steered IT infrastructure development and deployment across multiple areas, including Service
Desk, Data Centers, IT Production and Operations, User Experience, and Mobility Services. Led
team of 57 in ensuring high-quality and seamless support of 2.8K corporate users across company
HQs, 2 warehouses, 40+ stores, and 3 beauty academies. Served as IT hub for Latin American,
managed capital budget of $5M and operational budget of $8M, and portfolio composed of 60+
projects. Coordinated IT vendor activities.
Strategic Highlights
Spearheaded transformation of operating model for IT Infrastructure, defining and
establishing new roles, KPI system, and service culture focus to add business value.
Designed and implemented 3-year IT strategy plan and roadmap to lead transformation in
support of massive business growth across Brazil.
Delivered $1.2M reduction in overhead and costs by upgrading data center contracts and
leveraging latest technologies available (with no additional staff or space needed).
Enhanced IT response time to meet fast growth of business by implementing innovative
cloud solutions. Also introduced disaster recovery system across SAP environment to
strengthen business continuity.
Motivated employees and improved staff retention and satisfaction by consolidating
outsourced vendors, facilitating proper training programs, promoting accountability and
performance recognition, updating technological tools, and creating mobility program.
Increased spending visibility and chargeback process by creating service catalog that listed
prices. Efforts enabled better IT decisions due to increased understanding of IT costs and
performance drivers.
Coordinated implementation of telepresence room and 2 HD videoconference rooms.
Resume
Candidate's Name , MBA
Page 2
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ELSEVIER, Rio de Janeiro, Brazil 20112014
Leading provider of scientific, technical, and medical products/services (70 offices in 24 countries).
Regional IT Manager
Led entire IT operations across Brazil, with focus on areas of e-commerce, IT project management,
process development/deployment, system enhancement, and testing and implementation. Aligned IT
organization with global objectives, implementing strategies and tools necessary to strengthen
quality of service, time to delivery, and staff capabilities while reducing operational costs. Designed
and implemented disaster recovery plan.
Strategic Highlights
Drove 40% increase in web sales by optimizing e-commerce operations and functionality.
Delivered $1M/year in operational cost savings by implementing demand management
process and Agile framework.
Boosted revenue by 15% by developing highly effective digital library platform.
Orchestrated IT infrastructure transition to Oxford, implementing global service and
establishing global network operations center.
Implemented innovative solutions to support and drive forward business unit strategies.
HSBC AMRO BANK BV, Amsterdam, The Netherlands 20092011
Dutch government bank, with 8B in revenue and 25K employees.
IT Infrastructure Project Manager
Directed end-to-end programs and projects, including initiation processes, business cases,
estimation, stakeholder engagement, scope management, milestones and deliverables, business
outcomes, SLA measures, budgets, risk management, change management, resource planning,
oversight tracking, and project deliveries. Coordinated multiple work streams, multiple dependent
projects, multiple delivery teams, and distributed delivery. Managed SAP infrastructure projects
(including release management), migrations of MS applications, and setup of complete test
environments. Ensured strict alignment between IT resources and business objectives. Conducted
requirements analysis, communications, and validation in line with business analysis standards and
best practices.
Strategic Highlights
Launched multiple infrastructure projects simultaneously, including projects aimed at
upgrading the environment and relocating hardware/network infrastructure from one facility
to another.
Guided design, construction, and implementation of complex distributed processing networks
via strategic project planning and execution.
Achieved critical buy-ins from key stakeholders to move projects forward.
ACCENTURE, Rio de Janeiro, Brazil 2009
Global management consulting, technology, and outsourcing firm, with 330K FTEs in 52+ countries.
IT Strategy Consultant
Analyzed current client organizations and developed and launched strategies aimed at providing
greater value to business. Defined connections between IT and business operations to boost
business performances.
Resume
Candidate's Name , MBA
Page 3
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ACCENTURE (continued)
Strategic Highlights
Drove client company success by determining and leveraging specific IT capabilities and
strategies needed to exploit emerging business opportunities and dramatically increase IT
value.
Provided key support for Unibanco SA and Itau SA bank merger, planning and managing
strategic projects. Efforts included establishment of program management office to oversee
portfolio of 96 projects for banks credit card division. Also redesigned IT infrastructure and
operations operating model, including resizing of Itau for future.
Designed 3-year IT strategy plan for BNDES (Brazilian development bank) aimed at reducing
costs while improving IT capabilities and promoting IT management best practices. Drove
automations and reduced costs by developing and implementing application optimization
plan across 100 applications.
Career note: Additional professional experience includes IT Manager for Neoenergia, Rio de
Janeiro, Brazil (20052008); IT Manager for Goldcorp, Rio de Janeiro, Brazil (20042005); IT
Administrator for Synectics Solutions, London, United Kingdom (20022004); International Network
Engineer, Rio de Janeiro, Brazil; and Server Administrator for PSINet, Rio de Janeiro, Brazil (1998
2001). Details available on request.
EDUCATION
Master of Business Administration (Project Management)
Fundao Getlio Vargas, Rio de Janeiro, Brazil
Bachelor of Science in Computer Technology
Universidade Gama Filho, Rio de Janeiro, Brazil
Associate of Science in Business Administration
Universidade Candido Mendes, Rio de Janeiro, Brazil
PROFESSIONAL DEVELOPMENT
AFFILIATIONS
South Florida Technology Alliance
IT Women
Society for Information Management
TECHNICAL SKILLS
SAP Oracle Dynamics Nav Virtualization Cloud Computing
Remedy Service Now MS Office Suite / 365 GoodMDM Iron Mobile
Airwatch Windows Unix SAS Sharepoint Magento CRM
LANGUAGES
English Portuguese Spanish Dutch
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