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EMAIL AVAILABLE
Street Address Grant Ave S Apt G302
Renton, Wa
PHONE NUMBER AVAILABLE
Objective
To obtain an Information Technology position with a growth-oriented company whereby my exceptional
computer and customer service skills can be utilized in order to further enhance growth and development
of the organization.
Technical Experience
Active Directory, LAN/WAN, Networking Protocols, Windows XP, 7, 8, Server 2000/2003/2008,
Microsoft Exchange, BackupEXEC, Microsoft Office Suite, Citrix
FortiNET FortiGATE Firewalls, Kronos, Rightfax, Mocha,Smartphones,
EPIC(Electronic Medical Records) workflow/passwords, MyChart
Strong Troubleshooting Skills, Strong Written and Oral Skills
Multicare Health Systems Tacoma, WA (December 2009 Current)
Service Desk Specialist II
Acted as a primary resource for customers across all facilities when problems/needs are beyond
user's ability to resolve and technical assistance is requested
Identify and document user requests within departmental tracking system
Troubleshoots and repairs supported technology over the phone when possible
Install and troubleshoot software on personal computers via remote access
Identify, test and implement solutions with an understanding of organizational impact, benefit,
and cost effectiveness
Assist in developing and documenting system and application resolutions for system users and
Information Services personnel
Review all information from customer, assign a standard SLA or priority level
Enginetics Aerospace Huber Heights, OH (May 2004 June 2009)
IT Technician
Managed multiple Windows 2000/2003 servers in a Windows XP environment
Maintained backup schedule using BackupEXEC
Helped Successfully implement ERP System in 2005 to better streamline workflow
Supported 100 + users with fast and reliable service while on-call 24x7
Created and maintained computer image for new computer deployment
Goodrich Corporation - Troy, OH (September 2003 April 2004)
Computer Technician /Co-op
Administered deployment of PC application software and hardware
Provided advanced help desk support and effective troubleshooting capabilities to 700+ users
Assisted in the development and deployment of new computers to a Windows XP environment
Worked with Vendors to ensure seamless implementation of application integration
Supported PC Technology refresh for all users according to Goodrichs refresh policy
Assisted in wireless installations and troubleshooting of wireless networking problems
Education
Miami Jacobs Career College - Dayton, OH
Major-Information Technology/Networking Engineering (Associates Degree)
GPA 3.1, Graduation April 2004
MCP in 2000 Professional, A+ Certified, Healthcare IT Technician, and Security +
References available upon request
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