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ROSA L SCOTT
Street Address Lemans St
Ore City, Tx Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Work History
GYMBOREE OPERATIONS INC
Store Manager
Nov 26, 2011 - Jul 07, 2014
Administered budgets mandated by company while exceeding previous years sales,
Completed paperwork for all new employees as required by federal regulations.
Certified skills and developed promotions of assistant managers to store manager level.
Exhibit proficiency in customer relations to ensure growing levels of customer retention.
Implemented and maintained internal and external security procedures to maximize company profits.
Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating recodes and preparing daily record of transactions.
Ensured compliance of store management and other employees with established security, sales and record keeping procedures and practices.
Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Review operational records and reports to project sales and determine profitability.
Pier 1 Imports, ABILENE, Texas
General Manager
Apr 01, 2009 - Jun 25, 2011
Administered budgets mandated by company while exceeding previous years sales,
Completed paperwork for all new employees as required by federal regulations.
Certified skills and developed promotions of assistant managers to store manager level.
Exhibit proficiency in customer relations to ensure growing levels of customer retention.
Implemented and maintained internal and external security procedures to maximize company profits.
Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating recodes and preparing daily record of transactions.
Ensured compliance of store management and other employees with established security, sales and record keeping procedures and practices.
Directed product simplification and standardization to eliminate unprofitable items from sales line.
Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures.
Dollar General, GOODLETSVILLE, Tennessee
District Manager
Nov 04, 2004 - Mar 31, 2009
Experienced in managing outlets of higher level retail chains.
Manage districts designated training store in which training programs and orientations were conducted.
Administered budgets mandated by company while exceeding previous years sales.
Developed and implemented district's training sessions for all new hires.
Completed paperwork for all new employees as required by federal regulations.
Directed all general accounting, payroll and accounts receivable functions, including collections.
Certified skills and developed promotions of assistant managers to manager level.
Monitored and audited store manager's training of employees to meet company deadlines.
Developed programs to promote positive wok experience, which ensures longer employee retention for company.
Exhibit proficiency in customer relations to ensure growing levels o customer retention.
Implemented and maintained internal and external security procedures to maximize company profits.
Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions.
Ensured compliance o store managers and other employees with establish security, sales and record keeping procedures and practices.
Reviewed market analysis in order to determine customer needs, volume potential, price schedules and discount rates.
Directed product simplification and standardization to eliminate unprofitable items from sales line.
Analyzed and controlled expenditures of district in order to conform to budgetary requirements.
Prepared periodic sales report showing sales volume of each store as a district and potential sales.
Abilene Reporter News, ABILENE, Texas
Account Executive/Receptionist
Jul 01, 2001 - Nov 01, 2004
Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers and public.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
File and maintain records.
Valley Morning Star, HARLINGEN, Texas
Major Account Executive/Receptionist
Jul 01, 1999 - Jul 01, 2001
Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers and public.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
File and maintain records.
Rave, HARLINGEN, Texas
District Manager
Jul 01, 1989 - Jun 01, 1999
Experienced in managing outlets of higher level retail chains.
Manage districts designated training store in which training programs and orientations were conducted.
Administered budgets mandated by company while exceeding previous years sales.
Developed and implemented district's training sessions for all new hires.
Completed paperwork for all new employees as required by federal regulations.
Directed all general accounting, payroll and accounts receivable functions, including collections.
Certified skills and developed promotions of assistant managers to manager level.
Monitored and audited store manager's training of employees to meet company deadlines.
Developed programs to promote positive wok experience, which ensures longer employee retention for company.
Exhibit proficiency in customer relations to ensure growing levels o customer retention.
Implemented and maintained internal and external security procedures to maximize company profits.
Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions.
Ensured compliance o store managers and other employees with establish security, sales and record keeping procedures and practices.
Reviewed market analysis in order to determine customer needs, volume potential, price schedules and discount rates.
Directed product simplification and standardization to eliminate unprofitable items from sales line.
Analyzed and controlled expenditures of district in order to conform to budgetary requirements.
Prepared periodic sales report showing sales volume of each store as a district and potential sales.
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