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Street Address Linwood Avenue PHONE NUMBER AVAILABLE Erie,
PA Street Address -1240
Skills / Qualifications Administrative/Customer Service
Experience
December 2013-July 2014 E. D. Farrell Co., Inc.
Administrative Secretary/Billing Clerk
. Completed detailed computer billing for service and
machinery sales
. Responsible for all accounts receivable and accounts
payable
. Initiated up to date procedural practices
January 2012-February 2013 Morris Coupling Company
Receptionist/Sales Switchboard Operator
. Supported inside sales department proofing sales
order acknowledgements
. Answer incoming 6 lines and coordinate distribution
of calls
April 2008-May 2009 Meadow Brook Dairy
Order Entry Clerk
. Obtained and processed orders
. Clarified product codes for merchandise and service
. Sales; handled complaints; synchronized requests
April 2007-August 2007 AmSafe Bridport
Project Coordinator/CSR
. Served needs of aeronautic customers
. Coordinated new customer programs; participated in
company projects
. Aided in market research to identify new
opportunities
. Managed product quotations
July 2000-August 2006 Verizon
Senior Operator
. Received and processed incoming customer requests
. Maintained customer information
July 1998-May 2000 Emergycare
Administrative Assistant
. Excellent organization and communication skills
. Provided clerical support
. Interacted with all levels of management
March 1997-June 1998 Industrial Sales & Manufacturing, Inc
Executive Assistant
. Performed a variety of executive assignments
. Received and processed incoming calls, greeted
visitors
. Customer service and problem solving
Education
Regional Career & Technical Center, Fall 2008
Microsoft Word, Excel, and Office I & II
Manufacturer's Association of Northwest PA
Professional Certification in Microsoft Windows,
Word and Excel
Personalized Computer Instruction, Inc. (PCI)
Professional Certification in Microsoft Word
Intermediate & Advanced
PA Department of Health
Professional Certification in Emergency Medical
Technician (EMT)
Cambridge Springs High School 1989
Interests
Flagship Niagara, 2009 - Present
Crewmember/deckhand - full time 2010 season
Erie Philharmonic, 2009 - Present
Volunteer Coordinator/Usher
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