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Click here or scroll down to respond to this candidateK IMBERLY METZGER
Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
OVERVIEW
A highly motivated and dedicated employee with high integrity, strong work ethic, great leadership skills,
and extensive customer service experience. Areas of strength include:
Training and Development Technical Support
Procedure/ Process Review & Customer Service/Satisfaction
Development Communication Skills
Organizational Skills Time Management Skills
Escalation Specialist Lead Development
Work as Team Player Team Coaching/ Mentoring
EDUCATION
2012
Bachelors of Business Administration
National American University
PROFESSIONAL EXPERIENCE
2011 2014
Client Service Representative Team Lead
Equity Trust Company, Sioux Falls,SD
Assisted clients with investments within their IRA s
Coached/Trained/ Mentored New Hires
Handle Escalated calls for irate clients
Client Service Representative 2011
Total Card, Inc. Luverne, MN
Handled inbound calls for up to 14 clients, assisting customers with placing orders, and offering
technical support
HMO/DAS Customer Service Representative 2010 2011
Dakotacare, Sioux Falls, SD
Primary point of contact for providers and members
Verified benefits and eligibility
Initiated in patient authorizations, Review claim status
Temp Worker 2009 2010
Various Jobs, Sioux Falls, SD
Data Entry Entered in health care information for Merritt Care Employers
Assisted with inbound calls for Midco Call Center
Cashier/Cook 2009 2010
Glens Food & Gas/Godfathers, Luverne,MN
Open and Closing Cashier for Gas Station
Made pizzas for Godfathers
Waitress 2009 2010
Sharkee s Bar & Grill, Luverne, MN
Took and placed customer orders
Customer Service Senior Associate II 2000 2008
Cigna Tel Drug, Sioux Falls, SD
Primary point of contact for customers, answering up to two hundred inbound calls a day
Investigated and resolved rejected claims
Department Lead for 20 representatives
Assisted with coaching/training/ mentoring new hires in several areas
Pharmacy Technician 1999 2000
Family Drug, Sioux Falls, SD
Assisted pharmacist with filling prescriptions
Delivered prescriptions to patients
Receptionist 1999
Key Staffing, Sioux Falls, SD
Answered multi phone line and directed calls
Tested new employees with Mathematics, Dexterity
Called new employees with job information
Customer Service Representative 1997 1999
Specialized Card Services, Sioux Falls, SD
Assisted clients with paying credit card payments
Assisted clients with enrolling into the credit card
REFERENCES
Promptly furnished upon request.
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